Property amenity

Reviews of Staybridge Suites Sterling Heights -Detroit Area, an IHG Hotel

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 173 reviews" "
Rating 8 - Good. 27 out of 173 reviews" "
Rating 6 - Okay. 8 out of 173 reviews" "
Rating 4 - Poor. 2 out of 173 reviews" "
Rating 2 - Terrible. 4 out of 173 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in May 2024
Response from Austin Toma on May 27, 2024
We're delighted to hear that you enjoyed your stay! We look forward to hosting you again in the future.

10/10 Excellent

Kala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! The kitchen staff was AMAZING! They made the experience for us, honestly! The breakfast was great but it was more than that, they were beyond friendly and kind. They made my 2 year old niece excited for breakfast everyday, and us feel so welcomed every single morning. The rooms were clean, and the property was too. We will be back again for our next visit to MI!
Stayed 4 nights in May 2024
Response from Austin Toma on May 8, 2024
We are thrilled to hear that you had such a fantastic stay with us! Our kitchen staff takes great pride in providing exceptional service, and it's wonderful to know that they made your experience truly memorable. We're delighted that your niece enjoyed the breakfast and that you felt so welcomed every morning. Clean rooms and a well-maintained property are top priorities for us, so it's fantastic to hear that you found everything to your satisfaction. We can't wait to welcome you back for your next visit to Sterling Heights!

4/10 Poor

michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms 3 times do to room smelling like Marijana
Stayed 3 nights in Apr 2024
Response from Austin Toma on Apr 29, 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you encountered during your stay. Please be informed that Staybridge Suites Sterling Heights is a strictly non-smoking property, and we have stringent policies in place to ensure compliance with this rule.We are deeply concerned to learn that the smell of marijuana disrupted your experience with us. Rest assured, we are taking immediate steps to investigate this issue further and prevent any recurrence, to the best of our ability.Once again, we apologize for any discomfort this may have caused you. Your satisfaction is our top priority, and we appreciate your understanding as we work to address this matter.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my visiting location.
Stayed 2 nights in Apr 2024
Response from Austin Toma on Apr 23, 2024
Thank you for choosing to stay with us! We're delighted to hear that our location suited your needs perfectly. Should your travels bring you back to the area, we would be thrilled to welcome you again!

10/10 Excellent

Grayle

Stayed 1 night in Mar 2024

2/10 Terrible

Jerry

Stayed 1 night in Feb 2024
Response from Austin Toma on Feb 27, 2024
After thorough review, we couldn't find any record of your stay with us under the name provided. As such, we believe there might have been a mistake in leaving the review for the correct property. Additionally, the absence of an explanation makes it challenging for us to address any specific concerns or issues you may have encountered during your stay, if you did stay with us.Considering these factors, we regret to inform you that we will not take this review into consideration. Should you have any genuine feedback or if there has been any misunderstanding regarding your stay, we kindly invite you to reach out to us directly so we can assist you further.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My stay was excellent. The room was clean and comfy. Love that it has a nice kitchen.
Stayed 1 night in Jan 2024
Response from Austin Toma on Jan 29, 2024
Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us and that you found your room to be clean and comfortable. Providing a welcoming and cozy environment for our guests is always our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

John, Indianapolis

Stayed 1 night in Jan 2024

10/10 Excellent

Rasany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had all the things we needed for a home away from home. Loved everything about the place, location, service, and environment.
Stayed 1 night in Jan 2024
Response from Austin Toma on Jan 15, 2024
We are glad to hear that you had such a positive experience! Finding a place that feels like a home away from home with great location, service, and environment is truly special and this is what we aim for at our property. We look forward to welcoming you back!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of best hotels i have stayed in. Front desk staff was awesome! Patio with fire pit was great. Breakfast was good with many options.
Stayed 1 night in Oct 2023
Response from Austin Toma on Oct 3, 2023
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your stay at our hotel was one of the best you've experienced.Our front desk staff takes pride in delivering exceptional service, and it's fantastic to know that they made a positive impression on you. We will be sure to pass along your kind words to them.We're delighted you enjoyed our patio with the fire pit – it's a perfect spot to relax and unwind. It's great to know that you found our breakfast options to your liking as well. We always strive to provide a wide range of choices to cater to our guests' preferences.Thank you again for choosing to stay with us, and we look forward to the pleasure of hosting you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staybridge Suites Sterling Heights Detroit on Nov 22, 2023
Dear Richard,Thank you for staying at the Staybridge Sterling Heights Detroit.We are glad that the care and efforts of our staff showed during your stay. It is always our goal to have each, and every guest have an excellent stay!We look forward to seeing you again soon!Take care,

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Sep 2023
Response from Austin Toma on Oct 3, 2023
Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel to be clean and convenient during your stay.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're thrilled to know that our efforts were reflected in your experience. Convenience is also crucial, and we're pleased to have met your expectations in this regard.We hope to have the pleasure of hosting you again in the future.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Staybridge Suites Sterling Heights Detroit on Nov 22, 2023
Dear Angela,Thank you for staying at the Staybridge Suites Sterling Heights Detroit.We are glad you had a great stay and hope to see you again soon.Take care,

8/10 Good

Heidi

Stayed 1 night in Sep 2023
Response from Staybridge Suites Sterling Heights Detroit on Nov 22, 2023
Dear Heidi,Thank you for selecting to stay at the Staybridge Suites Sterling Heights Detroit.We are glad that you had a great stay and look forward to having you stay with us again.Take care,

10/10 Excellent

David, Grand Rapids

Liked: Cleanliness, staff & service
Fast check in and breakfast, large room.
Stayed 2 nights in Sep 2023
Response from Austin Toma on Oct 3, 2023
Thank you for taking the time to leave us your feedback. We are thrilled to hear that your check-in experience was fast, and you enjoyed our breakfast offerings. It's also great to know that you found your room spacious and comfortable.Efficient check-in, a hearty breakfast, and comfortable accommodations are all essential components of a pleasant stay, and we're pleased to have met your expectations in these aspects.We hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Dave

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and other guests were very friendly. Lobby and room were clean and well appointed. The breakfast was much better than other hotels we have stayed with recently.
Stayed 1 night in Sep 2023
Response from Austin Toma on Sep 16, 2023
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear about your positive experience during your stay at our hotel!Our team takes great pride in providing exceptional service, and it's heartwarming to know that you found our staff and fellow guests to be very friendly. Maintaining a clean and well-appointed lobby and rooms is a top priority for us, and we're pleased to hear that you were satisfied with the cleanliness and amenities.We're especially delighted that you enjoyed our breakfast offerings. We believe that a good breakfast sets the tone for the day, and we're constantly working to ensure a variety of delicious options to cater to our guests' tastes.Your kind words mean a lot to us, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was smooth - Austin was extremely friendly.
Stayed 2 nights in Sep 2023
Response from Austin Toma on Sep 11, 2023
Thank you for taking the time to leave a review! It was my honor to provide with a smooth check-in process. If you have any other feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Stenna, Guelph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, amazing service, big suite with separate bedroom. Super soft sheets and comfortable bed. Only downfall was the pullout couch mattress was too uncomfortable to use; but sleep like a baby on the couch itself! Would stay again and recommend
Stayed 2 nights in Aug 2023
Response from Austin Toma on Aug 23, 2023
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our location to be excellent, our service amazing, and the suite spacious with a comfortable bedroom. We're glad you appreciated the quality of our sheets and the overall comfort of the bed.We apologize for any inconvenience caused by the pullout couch mattress not meeting your expectations. We're glad to hear that you were still able to enjoy a good night's sleep on the couch itself. We appreciate your understanding and feedback on this matter.It's wonderful to know that you would consider staying with us again and recommending our accommodations. We look forward to the possibility of hosting you once more and providing another memorable experience. Should you have any further suggestions or comments, please don't hesitate to reach out. Safe travels, and we hope to see you again soon!

8/10 Good

Ronald

Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Aug 2023
Response from Austin Toma on Oct 3, 2023
Thank you for taking the time to share your feedback with us! We are thrilled to know that you found our hotel to be very clean and that you had a friendly experience during your stay.Maintaining a clean and welcoming environment is a top priority for us, and it's wonderful to know that our efforts were reflected in your experience.Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 Excellent

Sohaib

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Aug 2023
Response from Austin Toma on Oct 3, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback, and we're delighted to hear that you found our hotel to be very clean during your stay.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're thrilled that you had a positive experience in this regard. Our housekeeping team works diligently to ensure that every aspect of our property is well-maintained and spotless. We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Angenette, Maspeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells so clean, rooms fully stocked with toiletries and supplies, delicious continental breakfast. Will be using Staybridge in the future for all lodging needs!
Stayed 2 nights in Aug 2023
Response from Austin Toma on Aug 11, 2023
Thank you very much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay at the Staybridge Suites Sterling Heights. Our team takes pride in ensuring a clean and comfortable environment for our guests, and we're delighted that you appreciated the fully stocked rooms and toiletries. It's great to know that you enjoyed our delicious continental breakfast as well.We're truly honored that you plan to choose Staybridge Suites for your future lodging needs. We look forward to welcoming you back and providing you with another exceptional stay. If you ever have any special requests or preferences, please don't hesitate to let us know.Safe travels, and we can't wait to host you again!

10/10 Excellent

Zanib

Liked: Cleanliness, staff & service, property conditions & facilities
Really great
Stayed 2 nights in Aug 2023
Response from Austin Toma on Oct 3, 2023
We're thrilled to hear that you had a "really great" experience during your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any specific feedback or if there's anything you particularly enjoyed about your stay that you'd like to share, please feel free to let us know.We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Mandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mustafa

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and nicely appointed!
Stayed 1 night in Jul 2023
Response from Staybridge Suites Sterling Heights Detroit on Aug 4, 2023
Dear Margaret,Thank you for selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had an excellent stay and the hotel meet your cleanliness expectations.We hope to see you again soon!Take care,

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Staybridge Suites Sterling Heights Detroit on Aug 4, 2023
Dear Brian,Thank you for selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had an excellent stay.We hope to see you again soon!Take care,

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & quiet!
Stayed 1 night in Jul 2023
Response from Austin Toma on Jul 29, 2023
Thank you so much for your wonderful review! We're thrilled to learn that you found our property very clean and quiet during your stay. Providing a peaceful and tidy environment for our guests is one of our top priorities, and we're delighted that we could meet your expectations.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future!

6/10 Okay

Sara

Stayed 1 night in Jul 2023

10/10 Excellent

Armenuhi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, new, safe, i will choose this hotel definitely next time.😃
Stayed 4 nights in Jul 2023
Response from Austin Toma on Jul 29, 2023
Thank you for your wonderful review! We are delighted to learn that you had a very nice and enjoyable experience during your stay with us. Maintaining cleanliness and ensuring a safe environment for our guests is of utmost importance to us, and we're glad that you noticed and appreciated our efforts.Your kind words and positive feedback are greatly appreciated, and we would be absolutely thrilled to welcome you back as our guest again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Staybridge Suites Sterling Heights Detroit on Aug 4, 2023
Dear Valued Guest:Thank you for selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had a 10 out of 10 stay!We hope to see you again soon!Take care,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 1 night in Jul 2023
Response from Austin Toma on Jul 29, 2023
Thank you so much for taking the time to share your review with us! We are delighted to learn that you found your experience at our establishment easy and convenient. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Stefanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was welcoming and well taken care of. It smelled good, was clean and beds were comfy!
Stayed 1 night in Jul 2023
Response from Austin Toma on Jul 29, 2023
We value you taking time to provide us with your feedback! It sounds like you had a great experience at our property! A welcoming and well-maintained environment can make a significant difference in how comfortable and enjoyable a stay will be. The pleasant smell, cleanliness, and comfortable beds all contribute to a positive overall impression. We look forward to welcoming you back!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Staybridge Suites Sterling Heights Detroit on Aug 4, 2023
Dear Scott,Thank you for selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had an excellent stay. Our staff works hard to ensure each, and every guest feels the same, so your 10 out of 10 rating means a lot to us!We hope to see you again soon!Take care,

6/10 Okay

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was great, with clean amenities and good food, but for some reason staff put us in a room next to a gov. funded extended stay family who decided that they'd get blackout drunk and yell and bang on the walls from 8 pm to 3:30 am. I was there for medical training as a doctor and was hoping to get a good night's sleep... Not sure what the staff was thinking when making room arrangements.
Stayed 1 night in Jun 2023
Response from Austin Toma on Jul 29, 2023
Thank you for taking the time to provide your feedback. On a positive note, we are glad to learn that our property had clean amenities and good food. It's always a relief when the essential aspects of a stay are up to expectations. On another note, I'm sorry to learn about your unpleasant experience during your stay at our property for your medical training. It's frustrating when your plans for a good night's sleep are disrupted, especially when you have important responsibilities the next day. While it's challenging to predict guest's behavior, we address any issues right away to elimate any further disturbance.

2/10 Terrible

OMAR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Far from attraction. No hot top and cold water in the swimming pool.Noise from next room
Stayed 5 nights in Jun 2023
Response from Austin Toma on Jun 23, 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites Sterling Heights.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Ann

Stayed 2 nights in Jun 2023
Response from Staybridge Suites Sterling Heights Detroit on Aug 4, 2023
Dear AnnThank you for selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had a great stay.We hope to see you again soon!Take care,

10/10 Excellent

Barbie

Liked: Cleanliness, staff & service
Clean comfortable and smells great !!!
Stayed 1 night in Jun 2023
Response from Austin Toma on Jul 29, 2023
Thank you so much for taking the time to share your feedback with us! We were thrilled to read your wonderful review. We are delighted to know that you found our hotel to be clean, comfortable, and with a pleasant fragrance. If there is anything specific you would like during your future visits, please do not hesitate to let us know.

8/10 Good

Quantrez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Staybridge Suites Sterling Heights Detroit on May 30, 2023
Dear Quantrez:Thank you for staying at the Staybridge Suites Sterling Heights Detroit.Our staff is pleased to see via your rating, that you had a great stay.We look forward to seeing you again soon!

10/10 Excellent

Akia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in May 2023
Response from Staybridge Suites Sterling Heights Detroit on May 30, 2023
Dear Akia,Thank you for staying at the Staybridge Suites Sterling Heights Detroit.We are happy to read that you had an excellent stay. It is our goal that each and every guest has an excellent stay!We look forward to seeing you again soon!

8/10 Good

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here twice. Clean and quiet
Stayed 4 nights in May 2023
Response from Staybridge Suites Sterling Heights Detroit on May 30, 2023
Dear Nicole,Thank you for being a valued Staybridge Suites Sterling Heights Detroit guest.Our staff is pleased that as a returning guest, you always find the Hotel clean and quiet. We look forward to seeing you again soon!

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lots of kids running in halls
Stayed 1 night in May 2023
Response from Staybridge Suites Sterling Heights Detroit on May 30, 2023
Dear Michael,Thank you for selecting the Staybridge Suites Sterling Heights Detroit.We are glad that you had an excellent stay. We once again apologize for the inconvenience as our staff went to work on correcting the problem.We hope to see you again soon!

10/10 Excellent

Donna, Wixom

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms
Stayed 2 nights in Apr 2023
Response from Staybridge Suites Sterling Heights Detroit on Apr 25, 2023
Dear Donna,Thank you for staying at the Staybridge Suites Sterling Heights Detroit.We are glad that you had an excellent stay and found our suites to be a perfect place to call home on the road.We hope to see you again soon!

2/10 Terrible

Jian

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
We checked in on Apr 7. My wife took a shower and picked a rolled-up bath towel from the shelf. Then the most unbelievable thing happened. She found fecal matter on the towel and got it on her skin before realizing it. She felt so terrible and still cannot get it over. I cannot say in words how this ruined our trip.
Stayed 1 night in Apr 2023
Response from Austin Toma on Apr 11, 2023
Thank you for contacting me and having a conversation with me over the phone; in regards to your claim. As I informed you, there is inadequate evidence with your claim. Be assured, cleanliness and the best practices that we follow for cleanliness is our top priority; we will continue to provide nothing less than this. Our property has high measures with all linen and towels placed in our rooms; as these items are inspected by our laundry attendant, housekeeping member who is serving the room, as well as our housekeeping executive, who is inspecting the room to ensure it is up to standards. I met with the appropriate individuals to discuss this claim and it was determined that this is impossible, as the housekeeper recalls servicing this specific room. I am sorry to inform you but a full refund (what you were looking for) is not possible for this claim. I do not have the answers to provide what may have happened during the time you were occupying this room.If you would like to discuss anything further, please reach out to me.Sincerely,Austin TomaGeneral Manager