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Reviews of Courtyard by Marriott Detroit Metropolitan Airport Romulus

3 out of 5
Courtyard by Marriott Detroit Metropolitan Airport Romulus
30653 Flynn Drive, Romulus, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harjit

Good
Stayed 2 nights in May 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, won’t stay again. Too expensive for no extras.
Stayed 1 night in May 2024

6/10 Okay

Donald

Liked: Staff & service, amenities, property conditions & facilities
Tub could have been a little cleaner
Stayed 1 night in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very friendly
Stayed 1 night in May 2024

10/10 Excellent

Bev

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean accommodations. Would recommend if you’re flying out of Detroit airport
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who was at the desk was extremely helpful and overly nice. She deserves a raise for the image she portrays of the company!! Very satisfied with the hotel!! I could have spent 12 hours waiting in the airport, or 8 hours waiting here at the hotel. Glad I choose the hotel. Well worth the money!!
Stayed 1 night in May 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very pleasant and helpful. Rooms clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

YUEYANG

Liked: Cleanliness, amenities, property conditions & facilities
It’s great to stay in the gorgeous area.
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Close to work and clean
Stayed 2 nights in Jan 2024

8/10 Good

Natasha

Close enough to work
Stayed 3 nights in Apr 2024

10/10 Excellent

Treyton

Stayed 2 nights in Apr 2024

8/10 Good

Dave, Casper

Stayed 4 nights in Mar 2024

10/10 Excellent

Judith

Liked: Property conditions & facilities
Everything was great. Out of quite a bit of menu items from the dining menu
Stayed 1 night in Apr 2024

4/10 Poor

kim

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were very uncomfortable. Got locked out of room . Cards didn’t work and even front desk couldn’t open it had to call someone to fix it. Manager was wonderful front desk not so friendly
Stayed 2 nights in Mar 2024

8/10 Good

Kerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the airport, which makes it very convenient.
Stayed 1 night in Feb 2024

6/10 Okay

Saeid, Irvine

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Room was renovated and clean. However, staff were not much motivated to assist in checking in and out. They had no cleaned room to offer except a handicapped room.
Stayed 1 night in Feb 2024

6/10 Okay

Aline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was great, however the front desk staff complete opposite. I waited for a shuttle from the airport to the hotel for 1 hour. Every time I called I was told “I don’t know where the driver is.” After I was told he was going to be there every 30 minutes. When he did show up, he took a whole shuttle full of flight attendants after they were only there for minutes. I was told I have to continue to wait and that he would have to return. It was very frustrating after traveling and it being cold and dark.
Stayed 1 night in Feb 2024

6/10 Okay

Shi

Business traveler
Liked: Cleanliness
Disliked: Staff & service
It is a convenient location, near DTW, next to a bunch of other hotels. It is a choice for many flight attendants. I can hear their voices through the door. People are wonderful in general. They gave me a personal hard time perhaps due to miscommunication, though. I checked in with the knowledge that my room comes with a breakfast for which I thought I paid for, according to the lady who checked me in. But apparently I remembered wrong, according to another lady who checked me out. The lady who took my order at the bistro bar must had a rough morning, as if I was not worth of her time. She was fine a minute ago with another guy. Nevertheless, there goes another 20 dollars for a light breakfast. I can sympathize all these, but I will probably not return for another night.
Stayed 1 night in Feb 2024

8/10 Good

Rajendra

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Dwipendra, Saginaw

Stayed 1 night in Jan 2024

8/10 Good

Brad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, Geneseo

Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These guys were really helpful and the hotel was clean. Recommended.
Stayed 3 nights in Jan 2024
Response from Brand on Jan 10, 2024
Thank you

8/10 Good

John

Traveled with partner
Stayed 1 night in Jan 2024
Response from Brandon on Jan 10, 2024
Thank you for the review

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service
Very easy checkin, rooms spacious and clean. Unfortunately they advertise a small bar and restaurant, but they were closed on Monday Jan 1. I got the impression it is hit or miss that they will be open. We walked next door to the Marriott. Excellent food and service. Would be hard to walk there if we had had snow.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 10, 2024
F&B closed with lower occupancy. Thank you for the review.

10/10 Excellent

Astonida

Liked: Cleanliness, amenities
Clean and Comfortable. Staff was great
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Rebecca

Traveled with partner
Stayed 1 night behind an early flight. Very happy with room. Shuttle was on time and great.
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

2/10 Terrible

Larry

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

8/10 Good

Patrick

Stayed 1 night in Oct 2023
Response from Brandon on Jan 10, 2024
Thank you for the review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid
Great place to stay for a park and stay.$8 A day!
Stayed 1 night in Dec 2023
Response from Brandon on Dec 6, 2023
Thank you for the review. It's our pleasure to give great service.

10/10 Excellent

Walter, San Jose

Stayed 1 night in Nov 2023

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I've stayed here many times and it is just fine if you have a flight out of DTW. There is construction going on right now so not as attractive as usual but it doesn't really interfere with your stay.
Stayed 1 night in Nov 2023
Response from Brandon on Dec 1, 2023
Thank you for the review.

10/10 Excellent

Felisha

Stayed 1 night in Nov 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Bryan, Sherwood

Response from Brandon on Dec 1, 2023
Thank you for the review.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable. The airport shuttle was convenient and the staff was friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

8/10 Good

George

Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing. Very welcoming.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

james

Stayed 1 night in Nov 2023
Response from Brandon on Dec 6, 2023
Thank you for the review. It's our pleasure to give great service.

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, food and safe surrounding.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

2/10 Terrible

Lemuel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible shuttle service and unfriendly staff
The courtesy shuttle never showed up at the airport and when I called the hotel they would put me on hold for 30+ minutes at a time. The front desk person was very rude and not helpful at all.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
I apologize about your experience. I will be sure to bring this to my staff's attention.

10/10 Excellent

Michelle, ATTLEBORO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Right near the airport & quiet
Stayed 1 night in Nov 2023
Response from Brandon on Nov 10, 2023
thank you for the review.

10/10 Excellent

Makih

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Brandon on Nov 10, 2023
thank you for the review.