Indoor pool, sun loungers
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Reviews of Hilton Garden Inn Denver Union Station, CO

3.5 out of 5
Hilton Garden Inn Denver Union Station, CO
1999 Chestnut Place, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 688 out of 1099 reviews" "
Rating 8 - Good. 244 out of 1099 reviews" "
Rating 6 - Okay. 87 out of 1099 reviews" "
Rating 4 - Poor. 54 out of 1099 reviews" "
Rating 2 - Terrible. 26 out of 1099 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Traveled with family
Liked: Amenities
We had a strange problem as water was seeping up from the floor boards inside the door and in the bathroom. We were only staying one night and didn’t discover the issue until after we unpacked. Hopefully they took care of the issue. Other than that, it was a great stay with an amazing restaurant
Stayed 1 night in May 2024

10/10 Excellent

Alie, Basalt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Coors field was great! Staff was very accommodating and friendly.
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

8/10 Good

Teona

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful interior and delicious breakfast
Stayed 4 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

4/10 Poor

Don

Traveled with family
Disliked: Staff & service, amenities
Staff was very unprofessional, and like to try to rip off younger guests! Will never stay agian!
Stayed 2 nights in May 2024

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, close to ballpark
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Laura A, bridgeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was perfect. The location is great, so close to Coors Stadium and many other attractions downtown. The walking paths in the area are second to none. The employees were helpful and friendly from checking in to check out.
Stayed 3 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

8/10 Good

Madyson kori

Liked: Cleanliness, staff & service, property conditions & facilities
wish there was breakfast as advertised
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
So sorry about the confusion. We just recently moved our breakfast to Woodie Fisher. Thank you for your feedback. We were able to locate the misinformation and correct it online.

6/10 Okay

Faith

Stayed 3 nights in Mar 2024

2/10 Terrible

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay . thank you
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

4/10 Poor

Julian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rather unfriendly staff at desk. Big red wine stain on R side of room. Big brown coffee stain on L side of room. No blanket for bed.
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thanks a lot for taking the time to let us know about your recent stay at our hotel. We really appreciate your feedback, and we're sorry to hear that our hotel had some issues during your stay.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to Coors Field and Union station. Walk to restaurants.
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Room was beautiful. Staff were helpful. Only downfall is it’s valet only.
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

10/10 Excellent

Neva

Traveled with group
parking was expensive and other lots were in construction zones
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the mountain view from 11th floor
Stayed 3 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Kip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Can’t say enough good about it.
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

10/10 Excellent

Kat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

4/10 Poor

Steven

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room we rented was not ready- check in is 3:00 pm and it was 3:30- they gave us a room that was not what we reserved.
Stayed 1 night in May 2024
Response from Heather on May 28, 2024
Thanks a lot for taking the time to let us know about your recent stay at our hotel. We really appreciate your feedback, and we're sorry to hear that our hotel had some issues during your stay.

10/10 Excellent

Andrew

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable.
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of the city super nice staff was here for a wedding 10/10
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

10/10 Excellent

Tania Valeria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and welcoming
Stayed 2 nights in May 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customer. We hope to see you again in the future.

8/10 Good

Kathleen Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

8/10 Good

Maverick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Christopher, Clarksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay that had everything I needed. It couldn't have been more convenient, as it is just a short walk from Union Station.
Stayed 2 nights in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great service, very attentive and helpful.
Stayed 1 night in Apr 2024
Response from Heather on May 28, 2024
Thank you! We do our best for our customers. We hope to see you again in the future.

6/10 Okay

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcia, Palmetto

Traveled with family
Liked: Amenities
Convenient and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2024

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay , Thank you ! Room was great . Location perfect.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jenna

Stayed 1 night in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Diane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front end staff and restaurant staff were all great..very friendly and helpful. Made good recommendations when asked. Very comfortable beds. Really couldn't hear the traffic outside. Hotel location is close to shopping and eating and sports stadium..all very walkable. Great experience!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to food and drinks
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Bothell

Stayed 1 night in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

4/10 Poor

Farzdeep

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Yulunda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and centrally located!
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quick access to all you would want to do in LoDo.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Stayed 4 nights in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Jay

Stayed 1 night in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy proximity to RiNo and also to Union station area. The staff was friendly and valet was very convenient with unlimited in and out from the parking garage. Our kids enjoyed the pool. I think the chemical balance was pretty high on the chlorination, but it was good to have an indoor pool for the early spring season.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Stayed 1 night in Apr 2024
Response from Heather on May 28, 2024
Thank you! We hope to see you again in the future.

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Great rooms. We should have used the valet parking [we did on our return trip to catch the train in Denver], and got caught by the parking brigade -- what city street sweeps twice a week? Read the signs carefully! Note that valet parking is at considerable cost (list $49/night), so if you can put off renting a car, do so, this part of Denver is very walkable and transportation is plentiful. Ate at Woody's, and while it wasn't what it should have been for one of us, they agreed and comped us that meal and apologized profusely. Our starters and other meal was fine, and we appreciated their understanding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Denise, Covina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're ever looking to stay in Denver this is the place to stay. Convenient location, walking distance to grocery stores, union station and Coors Field. The restaurant that is attached was a big plus when looking for something to eat.
Stayed 3 nights in Apr 2024

8/10 Good

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how peaceful it was even though it was downtown. I think if they had a little shuttle that would take a certain distance from the hotel would be really helpful! Save some money on Ubers and transportation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Close to coors field
Stayed 1 night in Apr 2024