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Reviews of Hampton Inn & Suites Denver-Downtown

3 out of 5
Hampton Inn & Suites Denver-Downtown
1845 Sherman St, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 944 out of 1681 reviews" "
Rating 8 - Good. 424 out of 1681 reviews" "
Rating 6 - Okay. 183 out of 1681 reviews" "
Rating 4 - Poor. 77 out of 1681 reviews" "
Rating 2 - Terrible. 53 out of 1681 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in May 2024

6/10 Okay

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Having to pay for parking
Stayed 1 night in May 2024

4/10 Poor

Diane, Plainfield

Traveled with partner
Extremely expensive parking options, which limited us to being Uber’d everywhere. Room cleaning only every other day, so no clean towels and no garbage pick up from the room. Who wants to pay that amount per night for such limited service. Snack bar was limited as well and usually under stocked. Hotel had a very cold environment.
Stayed 3 nights in May 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kristin

Loved the stay. Even tho the pics showed hot tub and there wasn’t one.
Stayed 3 nights in May 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean - close to the Capitol and other attractive spots - was able to get a convenient late check out at 12
Stayed 3 nights in Apr 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The coffee did not fit into the brewer so I couldn’t brew coffee. The gym was nice. I liked the selection of dumbbells and the cable machine. It was nice to have access to coffee in the lobby 24/7. I liked the vanilla creamer. The breakfast was nice. The valet was quick. Getting extra towels was very fast.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on May 1, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again on a future visit!

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Coors Field, the Denver Aquarium, 16th street mall were good. Breakfast was good. Hot water in the room took a lot of running the water to warm up. Not sure I ever waited long enough to get water from sink taps, ran the tub to get hot water to wash up at night.
Stayed 3 nights in Apr 2024

6/10 Okay

Courtney

Wasn’t the cleanest, but was ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Kiki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Loved the two floor room!
Stayed 1 night in Mar 2024
Response from Emily on May 1, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again on a future visit!

10/10 Excellent

JT

Liked: Cleanliness, staff & service, property conditions & facilities
Only there for one night, but have no complaints about the hotel's cleanliness, staff was friendly. Would stay again if needing a hotel in downtown.
Stayed 1 night in Apr 2024
Response from Emily on May 1, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again on a future visit!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Breakfast . Coffee all day and our room was very nice
Stayed 2 nights in Apr 2024
Response from Emily on Apr 26, 2024
We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to leave us a review. We hope to see you again soon!

4/10 Poor

J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is terrible. If you miss the valet parking, you’re gonna be liable for nearly $40 for a one night stay.
Stayed 1 night in Apr 2024
Response from Emily on Apr 26, 2024
Thank you for taking the time to leave a review about your stay. We are sorry about the inconvenient parking options downtown. We wish we weren't so limited on space in downtown. Thank you again for your feedback.

2/10 Terrible

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

Joncarlo

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of breakfast options, great spot, nice rooms, clean, nice staff
Stayed 1 night in Apr 2024
Response from Emily on Apr 24, 2024
Thank you so much for taking the time to leave a review about your stay! We're glad to hear it was enjoyable. We hope to welcome you back on a future visit!

2/10 Terrible

luiz

Stayed 2 nights in Apr 2024

8/10 Good

miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es bueno, limpio y agusto. Las camas son duras e incomodas. El cuarto muy confortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Like any big city area it has its undesirables but not a deterrent to stay at this nice property
Stayed 1 night in Apr 2024
Response from Emily on Apr 22, 2024
Thank you for taking the time to leave us a review! We are glad to hear that big city quirks did not deter you from enjoying your stay!

10/10 Excellent

W, Papillion

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here whenever I come to Denver for shows at the Fillmore or Ogden. Great location.
Stayed 2 nights in Apr 2024
Response from Emily on Apr 15, 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Krystle

Stayed 1 night in Apr 2024
Response from Emily on May 1, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again on a future visit!

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Awesome sauce
Stayed 2 nights in Apr 2024
Response from Emily on Apr 15, 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emily on Apr 15, 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on Apr 15, 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Maurice

Liked: Property conditions & facilities
Had a nice time at this property. Would return.
Stayed 2 nights in Apr 2024

8/10 Good

claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine, Miami

Stayed 6 nights in Mar 2024
Response from Emily on Apr 26, 2024
Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to welcome you back on a future visit to Denver!

8/10 Good

Lu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware of the next door parking. They have me a fine, even when I added more money (overnight). We are currently in dispute. That parking lot is a scam. Just be careful
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Traveled with family and small children
Liked: Staff & service
The hotel was adequate for the cost. Only two complaints. 1 - the pool was pretty gross. The kids wouldn’t even go in it a second time. 2 - the housekeeping was only every other day - which was only a big deal because the second time they should have cleaned was skipped. We ran out of toilet paper on the last morning we were there.
Stayed 5 nights in Mar 2024
Response from Emily on Apr 17, 2024
Hi there! I am so sorry to hear about the issues with the pool. We will take the necessary steps to ensure our pool is operating correctly and that we are following the correct houskeeping procedures. We hope we can have a second change in the future to correct these issues. We appreciate you taking the time to leave feedback so we can be better!

10/10 Excellent

Jose luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Haydar Eren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel 👍
Stayed 1 night in Apr 2024
Response from Emily on Apr 15, 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Crystal, Colorado Springs

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk staff wasn't very friendly at all. I must have missed about parking as they only have valet at $45/ night! Around the property (my view out our window) was so filthy - trash,liquor bottles even needles! No drinks in the store area, when i asked i was told waiting on the truck (thinking today) i said what time will it arrive/ stock He said i don't know sometime next week! My phone didn't work in my room so walked to the front desk to tell them my TV wasn't working he said I'll contact (forgot what he said) NEVER heard from him again the rest of my time there. Thank God we fixed it! The breakfast was great AND the housekeeping staff very nice n helpful! I wouldn't stay here again.
Stayed 2 nights in Mar 2024
Response from Emily on Apr 2, 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the experience that fell short of your expectations.We are committed to providing exceptional service and comfort to all our guests, and it is disheartening to learn that we did not meet your needs during your time with us. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that similar issues do not occur in the future.Please know that we take your comments seriously and will be addressing them with our team to make necessary improvements. We hope that you will consider giving us another opportunity to exceed your expectations on your next visit.Once again, we apologize for any inconvenience caused and appreciate your understanding

10/10 Excellent

Ronald, Sault Ste. Marie

Stayed 1 night in Mar 2024
Response from Emily on Apr 22, 2024
Thank you so much for taking the time to leave us a review! We hope to welcome you back on a future stay!

10/10 Excellent

Marquise

Stayed 2 nights in Mar 2024
Response from Emily on Apr 22, 2024
Thank you so much for taking the time to leave us a review! We hope to welcome you back on a future stay!

10/10 Excellent

JOSEPH ANTHONY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience at this property
Stayed 4 nights in Mar 2024
Response from Emily on Apr 2, 2024
Thank you so much for taking the time to share your experience with us, we are thrilled to hear you had a wonderful stay!Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are delighted that we were able to meet your expectations during your time with us.

4/10 Poor

Jiovanna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff is super rude. Parking sucks, they don’t tell you it’s $45 A NIGHT!! So we had to park down the street. We asked about parking and they were totally dismissive because I didn’t want to pay $90 to park for the weekend. Like this isn’t Vegas, it’s Denver. Hotel parking as a guest should be free. Area is not safe and definitely sketch. Furniture in the rooms is janky, bed is uncomfortable, closet and bathroom are really small, fridge is old and smells like stale food. Not happy we’re stuck here for the weekend. I was going to hang out in the room while my husband did his stuff and now I will not be because the hotel sucks. We do not like it and do not recommend at all. The only thing we liked was the size of the room and that it looks clean in the room minus the cheap wobbly tables. Worst decision for hotels. DO NOT STAY HERE

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Mar 2024

8/10 Good

Lisa H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty nice. I like the room serviced every day and they only come every other day on a 3 night stay or longer. We had to go pick up towels. The breakfast was decent. Make your own waffles, eggs, potatoes, sausage, oatmeal, plus cold options like cereal, yogurt, toast, etc. The only parking is valet and its kinda pricey at $45/night, especially if you tip a few bucks every time they park or retrieve your car.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & professional staff. Very comfortable
Stayed 1 night in Mar 2024

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, staff & service
Toilet did not work properly.. room door did not fully close.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get around anywhere downtown walking. Property was nice and staff friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and all the staff were helpful. We did store our bags for a couple of hours after our checkout so we could explore before we had to leave town. They were very accomodating. Only complaint is the parking, which they have none other than the $45.00 valet parking. We parked in the open lot next door that was reasonably priced but we did have to renew at midnight which was difficult when you are tired from traveling. The one next to the building has a way to renew after midnight on your phone so just take a picture of the QR Code and do it from your phone.
Stayed 1 night in Mar 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities
The valet parking was excellent. Water pressure in the shower was not great. Kinda had to run around to get wet.
Stayed 1 night in Mar 2024

8/10 Good

PETER

Traveled with partner, Traveled with pets
The hotel was nice and the room was, too. There was some noise during the day and into the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Clean property and enjoyed the free breakfast! Will be coming back.
Stayed 3 nights in Mar 2024

6/10 Okay

Josh

Stayed 2 nights in Mar 2024