8/10 Good
David
Traveled with family and small children
Jun 9, 2024
Liked: Cleanliness, amenities
Tried to down grade are 2 bedroom suite to a one bedroom suite because we had less people coming and it said it was available to do so and then once I tried to do so it said It wasn't available even know it was..I had an issue with credit card fraud not related thru Expedia but I had to get a new credit card number from when I made the original transaction and tried to explain this to Expedia and they weren't able to help so even if I had gotten a refund for my room it would have gone to a card that doesn't exist anymore and wouldn't have been able to go on my trip..as far as the hotel I've never had to pay to park everyday that I was staying there so after I paid almost 2k for my stay they added another 80 to park my car for 5 days..crazy..besides that everything was pretty good..carpet in are suite was fraying at all the edges are refrigerator looked like it was shoot with a bb gun about 50 times.. but we did have a great time and my kids had fun that's what was important..a couple staff member stuck out for the good and a couple for not being very helpful..over all it was an average stay at a hotel..and most of my issues were with exxpedia service
David
Stayed 5 nights in Jun 2024