Outdoor pool, sun loungers

Reviews of Virgin Hotels Dallas

4.5 out of 5
Virgin Hotels Dallas
1445 Turtle Creek Boulevard, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 727 out of 1004 reviews" "
Rating 8 - Good. 125 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dog and family friendly
Stayed 2 nights in May 2024
Response from SV on May 17, 2024
Thank you for your five star review, Alejandro! We are so happy you enjoyed your stay with us and that our pet and family friendly environment made your stay memorable. We hope to have the pleasure of welcoming you again in the future! Cheers!

6/10 Okay

Afsoon

Traveled with family
Liked: Staff & service
Disliked: Amenities
Am I at the same place? I realize this hotel receives good ratings…however, we had a different experience. The hotel appears outdated, which I did not expect. The room itself had few creature comforts…that is how it felt…not very comfortable. The room was very cold and not inviting. No microwave in the room? One robe for a double room? As for the cleanliness, it could have been better. We were disappointed with our stay here, but the staff was very kind and attentive. We won’t be staying at this location again.
Stayed 3 nights in May 2024
Response from James on May 15, 2024
Thank you for taking time out of your day to give us your feedback. We apologize that Virgin Hotels was not in line with what you look for in hotels as far as design and room amenities. We will take your comments about the room into consideration. Additionally, we apologize that our cleanliness missed the mark for your stay and will be sharing this feedback with the team to ensure better cleaning service in the future. We hope to regain your trust and welcome you back for a much improved experience in the future.

10/10 Excellent

Tahlia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. From the time you arrive and the time you go home. They really care about your experience. That’s much appreciated.
Stayed 1 night in May 2024
Response from Michael on May 14, 2024
Thanks, Tahlia...we really do care about the experience our guests have. It is great to know that you enjoyed your time with us. Let us know if you need anything at all. Cheers,

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my wife and I second time staying . We will be back for a third time for sure. Thanks - Mr. Gardner
Stayed 2 nights in May 2024
Response from Michael on May 13, 2024
Thanks for making Virgin Hotels Dallas your destination hotel in BIG D! We are delightfully awaiting your third time. Reach out if you need any assistance with reservations. Cheers,

6/10 Okay

Joyri

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Michael on May 14, 2024
Good day to you, Joyri, It looks like we missed our mark with your stay. If there is anything you need, please don't hesitate to let us know. Cheers,

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top teir
Stayed 1 night in May 2024
Response from Michael on May 13, 2024
Thank you, Eric, for sharing your thoughts with us. It was a pleasure having you sleep over. Anytime you want to come back, just let us know. Cheers,

10/10 Excellent

James

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Michael on May 8, 2024
Great to hear from you, James. We love to see the fantastic reviews from our guests. Let's do it again sometime soon. Cheers,

8/10 Good

Lisa Marie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is situated in a very nice quiet part of town. The employees at check in and valet were very helpful. Room service was delicious and our view of downtown was fun at night. We never did get the corkscrew we requested for our room. Had to go buy one at a store. The decor of the entire hotel is very fun. Our shower was a little rough. Dripping and the hand held sprayer was pretty messed up. But it didn’t hinder our stay. The pool and outdoor areas were very nice. We would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Michael on May 2, 2024
Good day, Lisa Marie, Thanks so much for sharing your experience. I am sorry for the missed opportunities we had with your room. Next time don't hesitate to ask for one of us managers to assist you, it's what we do. :)Cheers,

4/10 Poor

Marquan

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on Apr 30, 2024
Thank you for your positive review Michael! We are so thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again soon. Cheers!

10/10 Excellent

Carolina

Stayed 3 nights in Apr 2024
Response from Michael on May 18, 2024
Thank you so much for the wonderful feedback, Carolina! I am so happy to know you enjoyed your time with us. Please let us know if we can be of any assistance. Cheers,

6/10 Okay

Clarisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have no parking, you have to do valet parking $50 per car per day
Stayed 2 nights in Feb 2024
Response from SV on Apr 27, 2024
Thank you for your review Ms. Clarisa. While the hotel itself only offers overnight valet parking for 46 (excluding taxes and fees), there are other parking options available around the area. We are sorry if those were not communicated to you during your stay. We hope everything else during your stay was enjoyable and that you will have the opportunity to give us another try in the future. Please do not hesitate to reach out to us if you have any other questions or concerns. Cheers!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at the Virgin Hotel. My room was so beautiful and spacious. I love the shower, the fixtures and mirrors, and the views are amazing Downtown Dallas! Everyone is super nice! I definitely recommend staying here.
Stayed 3 nights in Apr 2024
Response from SV on Apr 23, 2024
We are so thrilled you enjoyed your stay at Virgin Hotels Dallas! Thank you for your positive feedback. We appreciate your time and hope to have the pleasure of welcoming you back in the future. Cheers!

10/10 Excellent

Bernardo, Flushing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from Virgin Hotel Dallas on Apr 22, 2024
Thank you for your review Bernardo and for choosing Virgin Hotel for your Dallas' visit. We look forward to having you back with us again soon!

10/10 Excellent

Giovanni, WILMINGTON

Stayed 1 night in Apr 2024
Response from SV on May 11, 2024
Thank you for your positive review Giovanni! We are so happy you enjoyed your stay with us. We hope to welcome you again soon. Cheers!

10/10 Excellent

Obinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SV on May 11, 2024
We are so happy you enjoyed your stay, Obinna! We hope to have the pleasure of welcoming you back in the future. Cheers!

10/10 Excellent

Morgan

Stayed 1 night in Apr 2024
Response from Michael on May 8, 2024
Good evening, Morgan. Thank you for spreading the good word about Virgin Hotels Dallas. We appreciate your opinion, and look forward to creating new memories soon. Until next time, Cheers!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great experience. Amazing staff, fantastic food. Great overall experience and would definitely recommend.
Stayed 4 nights in Apr 2024
Response from SV on Apr 15, 2024
Thank you for your incredible review, Lisa! We are so thrilled to hear you had a great experience with our staff, enjoyed the food, and overall had an amazing experience. Our goal is to make sure everyone leaves feeling better, and we are so happy we achieved that with you. We hope to have the pleasure of welcoming you again soon. Cheers!

10/10 Excellent

Orjana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool vibes
Stayed 1 night in Mar 2024
Response from SV on Apr 15, 2024
Thank you for your review Orjana! We are thrilled to hear you enjoyed your stay. We hope to have the pleasure of welcoming you again in the future. Cheers!

10/10 Excellent

Julie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the decor and the friendly service. There is construction going on around the surrounding area which makes it difficult to walk around.
Stayed 2 nights in Apr 2024
Response from Michael on Apr 12, 2024
Please forgive the dust...there are great things happening in the neighborhood! Thank you for giving us your time and wonderful words. If ever we can be of assistance...Cheers,

10/10 Excellent

Duwayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SV on Apr 23, 2024
Thank you for your positive feedback, Duwayna! We are so happy you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in the future. Cheers!

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Michael on Mar 31, 2024
Thank you Willie, it is a pleasure to hear from you. I am so happy to know that you enjoyed your time with us. You are welcome back anytime. Cheers,

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. Everything was great.
Stayed 1 night in Mar 2024
Response from Michael on Mar 31, 2024
Thank you for the shout out, Douglas! We appreciate your opinion, and look forward to having you as our guest again soon. Cheers,

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with an upscale romantic design!
Stayed 3 nights in Mar 2024
Response from Michael on Mar 29, 2024
What a delight to hear from you, Eric! I am so happy you enjoyed your time here. Come back anytime. Cheers,

8/10 Good

Isira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay the hot tub was not available the whole time.
Stayed 3 nights in Mar 2024
Response from Michael on Mar 29, 2024
Thanks for sharing your thoughts with us, Isira. I am sorry we were sans hot tub during your stay with us. I do love a good, hot soak myself from time to time. I hope we get another opportunity to wow you. Until next time, Cheers.

10/10 Excellent

Rosa

Traveled with group
Liked: Staff & service, property conditions & facilities
Love the design and vibes at the virgin hotels. It was a perfect stay for our bachelorette weekend.
Stayed 2 nights in Mar 2024
Response from Michael on Mar 25, 2024
We are thrilled you chose us to celebrate your bachelorette weekend, Rosa! I hope you have a wonderful wedding and we get to see you again soon. Cheers,

10/10 Excellent

Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my experience at the hotel. I would totally stay there again!!!! :)
Stayed 1 night in Jan 2024
Response from SV on Mar 19, 2024
Thank you Alondra! We are so happy you loved your experience with us! We hope to have the pleasure of welcoming you again very soon. Cheers!

10/10 Excellent

Suzanne

Stayed 1 night in Mar 2024
Response from Michael on Apr 8, 2024
Hey there, Suzanne, Thank you so much for the wonderful feedback. I am happy to know your stay went well. You are welcome back anytime. Cheers!

10/10 Excellent

Saskia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed in in a good while
Stayed 1 night in Mar 2024
Response from SV on Mar 19, 2024
Thank you for your review Saskia! We are so happy to hear that this is one of the best hotels you have stayed at in a long time. Our goal is to make sure everyone leaves feeling better, and it looks like we hit the mark with you! We hope to see you again soon. Cheers!

10/10 Excellent

Sergio, Swampscott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from SV on Mar 19, 2024
We are so happy to hear you had a great experience! We hope to have the chance to welcome you again in the future. Cheers!

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there, everything was great. We’ll be back again!
Response from SV on Mar 18, 2024
We are so happy you enjoyed your stay with us Candice! Thank you for your review, and we hope to have the pleasure of welcoming you again in the future. Cheers!

10/10 Excellent

Victoria

Stayed 2 nights in Mar 2024
Response from Michael on Apr 8, 2024
We are the champions, No time for losers, Cause we are the champions, OF THE WORLD!Cheers, Victoria!

10/10 Excellent

Calvin, Cypress

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel rooms I’ve ever stayed in, at any price point.
Stayed 1 night in Mar 2024
Response from Michael on Mar 17, 2024
Thanks so much Calvin. You are one of the best hotel guests we have ever had!Cheers,

10/10 Excellent

James, Livingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on Apr 6, 2024
Good evening, James. Thank you for the great score! I am so pleased to know you enjoyed your stay. Come and see us again soon. Cheers,

10/10 Excellent

Jessica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Michael on Mar 16, 2024
Hi Jessica, Thanks for the great review...we are always looking to score! Enjoy your weekend. Cheers,

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stylish decor
Stayed 2 nights in Mar 2024
Response from Michael on Mar 13, 2024
Thank you for sharing your thoughts with us, Eric. I hope we have the opportunity to turn your next stay into the most enjoyable one possible. Reach out to us if you need anything. Cheers,

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice and the view was amazing. Beds are too firm. Enjoyed our stay overall.
Stayed 2 nights in Mar 2024
Response from SV on Mar 11, 2024
We are so thrilled your enjoyed your stay Jeremy! Thank you for your feedback and we hope to have the pleasure of welcoming you back soon. Cheers!

10/10 Excellent

Ashley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, cute vibes! Very welcoming staff. Will definetly be staying here again!
Stayed 1 night in Mar 2024
Response from Michael on Mar 12, 2024
Thanks so much, Ashley, for the wonderful words. We are happy to have made such an impression on you. Please reach out if you need any assistance with future reservations. Cheers,

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! View from the pool is beautiful. Will be back soon
Stayed 1 night in Mar 2024
Response from Michael on Mar 7, 2024
Thanks so much Jordan! We look forward to seeing you again soon. Cheers,

10/10 Excellent

Simone, Playa Del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on Mar 26, 2024
Hi Simone, and thanks so much for the rave review! Come back anytime. Cheers,

10/10 Excellent

Amos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I had an epic and memorable Anniversary stay here! Loved the Chamber Suite that overlooked the city. Amazing bathroom with soaker tub. We were able to enjoy the pool as well! Great Memories!
Stayed 1 night in Mar 2024
Response from Sam on Mar 6, 2024
Thank you for your review, Amos! We are so thrilled to hear that you and your wife had an incredible time with us. It was a pleasure having you as guests, and we hope to have the opportunity to welcome you again in the future. Cheers!

6/10 Okay

Ashtyn

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sam on Mar 6, 2024
Thank you for taking the time to leave us a review! We are sorry to hear that you did not experience 5-star service during your time with us. Please do not hesitate to reach out to us directly if you would like to share more details regarding your stay. We would love to know what we can do better!

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Way overrated for the price
Stayed 2 nights in Mar 2024
Response from Sam on Mar 5, 2024
Thank you for your feedback, Brian. We are sorry to hear your were dissatisfied with the price of your stay. We would love to welcome you back again in the future. If you are interested in booking again, please reach out to us directly so our team can ensure you have the best experience possible. Cheers!

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience A little pricey
Stayed 3 nights in Feb 2024
Response from Sam on Mar 5, 2024
Thank you for your review, Lisa! We are happy to hear you had a great experience. We hope to have the chance to welcome you back to Virgin Dallas again very soon. Cheers!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this property twice and we have enjoyed it.
Stayed 1 night in Feb 2024
Response from Sam on Mar 5, 2024
We are so happy to hear that your time with us has been enjoyable, Eduardo! It was a pleasure welcoming you back, and we hope to see you again soon. Cheers!

10/10 Excellent

Tanner

Stayed 1 night in Feb 2024
Response from Michael on Mar 22, 2024
Hi Tanner, Thanks so much for sharing your feelings about your recent stay with us. I hope we have the opportunity to enjoy your company again soon. Until then, stay cool. Cheers,

10/10 Excellent

Harold, Nokomis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staf were accommodating
Stayed 1 night in Feb 2024
Response from Sam on Mar 4, 2024
Thank you for your positive review Harold! And thank you for noticing the cleanliness of our hotel, as well as the accommodating staff. We hope to have the pleasure of welcoming you again soon. Cheers!

10/10 Excellent

Skyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience.
Stayed 1 night in Feb 2024
Response from Sam on Mar 4, 2024
Thank you so much for your review, Skyler! We are so happy you had a great experience. We hope to see you again soon. Cheers!

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good!!!! We loved it. So comfortable and and aesthetic. Thank you so much ❤️❤️
Stayed 2 nights in Feb 2024
Response from Michael on Feb 25, 2024
I am thrilled to hear your great feedback, Christian. Thanks a million!Cheers,

10/10 Excellent

Jordan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024
Response from Sam on Feb 24, 2024
Thank you for your positive feedback Jordan! We are so happy you had a great experience with our staff. We hope to welcome you back soon!