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Reviews of Urbanlights at Legacy West

3.5 out of 5
Urbanlights at Legacy West
6080 Water Street, Plano, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 55 out of 118 reviews" "
Rating 8 - Good. 34 out of 118 reviews" "
Rating 6 - Okay. 9 out of 118 reviews" "
Rating 4 - Poor. 10 out of 118 reviews" "
Rating 2 - Terrible. 10 out of 118 reviews" "

8.6/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, room comfort
A very nice place to stay in Plano especially with family. I highly recommend it
Stayed 3 nights in Jul 2023
Response from Team StayOvr. on Dec 21, 2023
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely Stayovr.

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, room comfort
Best location in Plano
Great location and property. This is not your typical hotel. It is corporate housing situated in an very nice apartment complex. Full kitchen and laundry. Location to amenities is great. I will stay at this property every time I have to come to Plano on business.
Stayed 3 nights in Jun 2023
Response from Team StayOvr. on Dec 21, 2023
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely Stayovr.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very good stay and the unit was clean. The only down side is the parking and it is a long walk.
Stayed 1 night in Jun 2023
Response from Team StayOvr on Jun 23, 2023
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.Sincerely, Team Stayovr.

10/10 Excellent

Sanae

Stayed 1 night in Jun 2023
Response from Team StayOvr on Jun 23, 2023
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.Sincerely, Team Stayovr.

8/10 Good

Gretchen

Traveled with partner
Liked: Cleanliness, amenities
Perfectly acceptable, no complaints that would make me not stay again. That said, the unit could do with some general sprucing up, fresh paint in some areas and cleaning the carpet and/or removal. Definite signs of wear and tear that made an otherwise lovely unit, feel dingy. Bedroom overlooks the pool, which is lit all night - black-out curtains would be an added bonus to that room. Location is fantastic, highly walkable area, lots of food and shopping. Communication and check-in and out was simple! Thanks for a great stay!
Stayed 3 nights in Jun 2023
Response from Team StayOvr on Jun 23, 2023
Thank you for the positive review. Next time we will strive for full.Sincerely, Stayovr.

10/10 Excellent

Keshia

Stayed 1 night in May 2023
Response from Team StayOvr on Jun 23, 2023
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely,Team Stayovr.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for shopping, entertainment.
Stayed 2 nights in May 2023
Response from Team StayOvr on Jun 23, 2023
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely Stayovr.

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Did not disappoint!
Great experience. Clean, quiet, and wonderful communication.
Stayed 1 night in May 2023
Response from Team StayOvr. on May 24, 2023
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.Sincerely, Team Stayovr.

10/10 Excellent

TABITHA

Liked: Cleanliness, room comfort
Perfect location and walking distances to Legacy Hall and all of the popular shopping areas around. Very nice room! Easy access to get in and even easier since we didn't have to check in with a person. Would definitely recommend and plan on staying again!!
Stayed 1 night in May 2023
Response from Team StayOvr. on May 24, 2023
Dear Tabitha, thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs.We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, room comfort
Great Layout at a Great Price
Great Location, Great Facility, Great Layout. I wish there were more than 1 keys to the door, but it was great for 2 guys on a business trip. We each had separate bedrooms and bathrooms with a common living area.
Stayed 2 nights in May 2023
Response from Team StayOvr. on May 20, 2023
Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs.We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, room comfort
Great Place, Communication Lacking, Bad Cust. Svc
Great location, Clean, Comfortable. Communication is horrible. Had to text photo ID and Selfie to a cell number which is INSECURE mode of transmission of PII. Text sent while driving and continued until I responded with instructions on how to get to the property, and where the key was located. Very difficult to find parking garage as instructions now clear. Upon leaving (no instructions recv'd by this time) I left the key on the counter and went to parking garage - unbeknownst to me the elevator was locked (had to have key to open), but was in the room. Called cell number and person unfriendly said i had to go back to building enter wiht digital pad, find another elevator (there was not one!) luckily a resident let me in elevator so i could get to my car. Lastly, recv'd text that i had to send photo of key, so had to leave garage, find parking on the street, go back in photo the key and text to them. LASTLY when booked it is listed as RESERVE NOW - PAY AT CHECK-in, which is NOT correct. I was charged the day my reservation was made. Lady on cell phone contact said that was Hotels.com doing, but finally admitted that is their practice and is normal. Just be aware when staying here - its not an easy checkout process and communication is HORRIBLE.
Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Team StayOvr on May 18, 2023
Thank you for the kind rating.

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The location is great
Stayed 7 nights in Apr 2023
Response from Team StayOvr. on May 2, 2023
Thank you for the positive feedback.

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Team StayOvr. on May 24, 2023
Thank you for the positive review. Next time we will strive for full.Sincerely Stayovr.

4/10 Poor

Doreen

Stayed 4 nights in Apr 2023
Response from shafi on May 1, 2023
Hello Doreen,Thank you for your review.We will try to make it better for your next time.

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, room comfort
Great option for Legacy West
This location is so incredibly convenient for being in the area of Legacy west. The management team was great.
Stayed 2 nights in Apr 2023
Response from StayOvr Team on Apr 8, 2023
Thank you for your feedback and stay with us.Kind Regards,

8/10 Good

LaTrice

Stayed 1 night in Apr 2023
Response from StayOvr Team on Apr 5, 2023
Thank you for your rating.

10/10 Excellent

Kevin

Response from Team StayOvr. on Apr 26, 2023
Thank you for your kind ratings.

10/10 Excellent

Shalee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from StayOvr Team on Mar 25, 2023
Thank you for staying with us.

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2023
Response from StayOvr on Mar 20, 2023
Thank you for your rating.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Minimalist property with a great location & price.
It's a decent enough place. Definitely more geared to long-term stay customers looking for an exec housing solution than as a general substitute for hotel. I was only there for one night, so I'm definitely not their target demographic and that's okay. The apartment was very clean. Mattress was minimalist, for sure (basically a block of hard foam). The furnishings were all very much builder grade, not that this matters a lot. Fit and finish was very cheap. The location is amazing. So much walkable. This is more important to me than how nicely appointed the room is. All in all, it was a good price. Good night's sleep. Great location. The communications with "management" was a bit challenging (text only...don't waste your time calling). There's not a "front desk" of any sort. Again, this isn't bad...just an adjustment if you're used to hotel lodging.
Stayed 1 night in Jan 2023
Response from StayOvr Team on Jan 30, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

semi

Stayed 3 nights in Jan 2023
Response from StayOvr Team on Jan 19, 2023
Thank you.

10/10 Excellent

Nobuhiro, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. it was very safe and I like the full kitchen with all amenities
Response from StayOvr Team on Jan 19, 2023
Thank you for the positive feedback.

10/10 Excellent

Todd

Response from Team StayOvr. on Apr 26, 2023
Thank you for your kind ratings.

4/10 Poor

Jennifer

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Team StayOvr. on Jan 11, 2023
Thank you for the feedback

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed being close to restaurants and shopping. The apartment was very clean and comfortable. I would definitely stay again if in the area. The parking will be a breeze next time, but was a little challenging. The elevator was broken and guest parking is on the 7th floor. You can enter the building on the 4th floor so there were a few flights of stairs involved.
Response from Team StayOvr. on Dec 11, 2022
Dave, thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs.We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Christa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment complex was nice and very close to everything in legacy west. The complex has its own parking garage. Don’t plan to have the exact place as pictured you are assigned a place that is similar. Wasn’t a issue to us. The property responds quickly to help with direction for check in.
Stayed 1 night in Nov 2022

10/10 Excellent

Arron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
IT WAS MAGNIFICENT, THE LOCATION WAS EXCEPTIONALLY WELL, THE FOOD RESTAURANTS WAS IMPECCABLE THE CONDO WAS EXQUISITE UPSCALE AND OVER THE TOP
Response from Team StayOvr. on Nov 2, 2022
Dear Arron, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your feedback regarding your stay! We are thrilled to have you as our guest! Sincerely Team Stayovr.

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Property was the ideal setup for the purpose of my trip. The location was perfect. The property manager was very communicative over text and easy to work with.
Stayed 2 nights in May 2022
Response from StayOvr on Jun 16, 2022
Thank you for your kind feedback and staying with us. We are glad you have a good time. Kind Regards,

10/10 Excellent

Earl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great and comfortable stay and communicative staff if you have any questions!
Stayed 2 nights in Jun 2022
Response from StayOvr Team on Jun 9, 2022
Thank you for your feedback. We are glad you enjoyed the stay. Kind Regards,

6/10 Okay

Olivia

Traveled with group
Liked: Cleanliness, room comfort
Ok but parking is AWFUL
The room was very clean and had a good view of the pool. However, the instructions state you need the key to get in the garage and that isn’t true. Also the parking garage they want you to park in, is a good 10/15 minute walk and NOWHERE does it state that in the information on the page. When we called the number to ask about the location of the parking garage the person we spoke to was not helpful and kept telling us to read the instructions WHICH DONT STATE WHERE THE GARAGE IS. We will probably not be returning to this facility because of the location of parking. Very inconvenient.
Stayed 1 night in Jun 2022
Response from Team StayOvr. on Jun 13, 2022
Thank you for your review. We apologize for the difficulties you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you book with us. Sincerely, Stayovr.

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about our stay! Everything we wanted to do was within walking distance.
Stayed 1 night in May 2022
Response from Regards, StayOvr. on May 19, 2022
Thank you for posting your kind review of StayOvr. We are pleased overall you enjoyed your stay and liked our courteous service. It was a pleasure having you as our guest, and we hope to welcome you back soon.

8/10 Good

Kayla

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Regards, StayOvr. on Apr 30, 2022
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.

2/10 Terrible

erin

Traveled with group
I actually did not get to stay at this property. A week before my stay they cancelled the booking on me. My daughters birthday party was planned all around this booking at the shops of legacy. THey offered us another place but it was further away. I really had no other choice because it was so last minute that i had to take it. We were not pleased with the new location as it was further away from the shops of legacy and we had to drive our car. Long story short...Just be aware that they can cancel your booking at these kind of places. THis was not expedia it was a company called Stayovr.
Stayed 1 night in Apr 2022

10/10 Excellent

Gloria

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

Katy

Traveled with group
Liked: Cleanliness
Excellent Condo
This place was awesome. The location is fantastic.The condo is so roomy and with 2 walk on closets. Very clean and spacious. Its right next to Legacy shopping strip with excellent shops and restaurants. We will be back. Great stay.
Stayed 2 nights in Jan 2022
Response from Regards, StayOvr. on Jan 22, 2022
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.

10/10 Excellent

Per

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021
Response from Regards, StayOvr. on Dec 10, 2021
Thank you for taking the time to post a nice rating of stayovr. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.

10/10 Excellent

marcus

Liked: Cleanliness, room comfort
The Grand at Legacy West
Great apartment in a wonderful area. It was very comfortable and parking was easy despite it being a very busy spot on a Friday. A plethora of eating, drinking, entertaining, and shopping in a few minutes walk. Full size fridge and stove too. Good size living room for company and a comfy bed too. Even if you don't swim check out the beautiful pool area, especially at night. A great night and host. Thanks.
Stayed 1 night in Oct 2021
Response from Regards, StayOvr. on Oct 27, 2021
Dear Marcus, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your feedback regarding your stay! We are thrilled to have you as our guest!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time. Very clean.
Stayed 1 night in Aug 2021
Response from Regards, StayOvr. on Aug 24, 2021
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

8/10 Good

L

Traveled with family
Liked: Cleanliness, room comfort
I enjoyed my stay. However, I would have liked to have
Stayed 2 nights in May 2021
Response from Regards, StayOvr. on May 18, 2021
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is clean. The apartment we were given to stay in was not as depicted in the pictures but it worked for our needs.
Stayed 2 nights in Apr 2021
Response from Regards, StayOvr. on May 4, 2021
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Regards, StayOvr.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I would highly recommend staying here. These apts are really nice. The only drawback to my room was that my balcony did not have a good view. It faced the garage but other than that it was a pleasure to stay here. The best part of these apts is that the location is perfect. Its right in the center of some really nice restaurants, bars, and retail stores with a great crowd of people.
Stayed 3 nights in Apr 2021
Response from Regards, StayOvr. on Apr 13, 2021
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The parking was really far and when book out we got stock in the garage. I couldn’t acces my car. So we call him and ask to let us borrow the keys. An elevator 7th floor. I think the communication couldn’t better and the accommodations should been better at check In and out. I should just booked hotels next time. I’m really mad. I want my refund.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice big apartment in a great location in walking distance to Legacy Hall. Host was communicative. Apartment was clean. Will stay here again.
Stayed 2 nights in Mar 2021
Response from Regards, StayOvr. on Mar 19, 2021
Thank you for taking the time out to provide us with feedback about your stay. We are pleased to hear that we met and or exceeded your expectations. Thank for the great review and we hope to see again.

8/10 Good

Shalanda

Stayed 1 night in Dec 2020
Response from Regards, StayOvr. on Jan 11, 2021
Thank you for you kind ratings, we would like to hear more from our guests to help us keep improving. Appreciate your time and providing this valuable feedback

6/10 Okay

Jay, Plano Texas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was clean but there is not a full balcony and parking is horrible and the building is confusing. There was coffee to make but no bottled water and no conveniet way to get any. Next time we will just get a hotel room.
Stayed 1 night in Dec 2020
Response from Regards, StayOvr. on Dec 25, 2020
Thank you for your review, we never said the room have full balcony and the parking we are providing is free. we have clear instructions and pictorial directions we don't know how you got confused. we provide all the basic amenities if the water was finished you would have just simply asked us and we would have refilled the supplies.

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, room comfort
Thanksgiving at Legacy West
Loved this location! Perfect for my stay clean and so comfortable!
Stayed 3 nights in Nov 2020
Response from Sincerely StayOvr. on Dec 1, 2020
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from Sincerely StayOvr. on Oct 2, 2020
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
The host was very helpful with check in instructions. The building is perfect! Very clean & quiet. Apartment was a very nice size. All the amenities were open. Perfect location for shopping & to indulge into some great eats. Will definitely recommend.
Stayed 2 nights in Sep 2020
Response from Sincerely StayOvr. on Oct 2, 2020
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.