All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 689 out of 1674 reviews" "
10 - Excellent
689
Rating 8 - Good. 502 out of 1674 reviews" "
8 - Good
502
Rating 6 - Okay. 236 out of 1674 reviews" "
6 - Okay
236
Rating 4 - Poor. 108 out of 1674 reviews" "
4 - Poor
108
Rating 2 - Terrible. 139 out of 1674 reviews" "
2 - Terrible
139
8.0/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
Lisa
Traveled with family
May 27, 2024
Liked: Cleanliness, staff & service
My room was very clean. Property is older.
Lisa
Stayed 1 night in May 2024
Response from Sophia CSR on May 28, 2024
Hi Lisa,I'm delighted to hear that you found your room exceptionally clean. We strive to maintain high cleanliness standards throughout our property. Regarding the age of our property, we appreciate your observation and are continuously working on improvements to ensure a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another pleasant experience.
8/10 Good
Guthrie
May 27, 2024
Liked: Cleanliness, staff & service
The guy driving the airport shuttle was a but of a madman but he got us to the place with no issue. The place is a little old and dumpy but everything was clean, the complimentary breakfast was quite good and the bed was surprisingly comfortable. I got a very good night's sleep here after a long day of travel.
Guthrie
Stayed 1 night in May 2024
Response from Sophia CSR on May 28, 2024
Hi Guthrie,Thank you for sharing your experience with us. It is good to hear that you arrived safely. We appreciate your kind words about the cleanliness of our facilities, the quality of our breakfast, and the comfort of our beds. Your feedback is valuable to us, and we hope to welcome you back for another restful stay in the future.
6/10 Okay
Nick
May 26, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Average room, found a cockroach
Nick
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Nick,I'm truly sorry to hear about your experience. This falls far below our standards of cleanliness and comfort. We take reports of pests very seriously, and we will immediately address this issue with our pest control provider to ensure it is resolved. We hope to have the opportunity to restore your faith in our hotel.
We were three girls in our 20s staying in Irving for a baby shower. Super easy check in, pool was open, just a tad small, and the room was as advertised! We were also up early for breakfast
Angelica
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi We're glad to hear that you and your friends had a pleasant stay and found the check-in process easy. It's great that you were able to enjoy the pool and that the room met your expectations. We appreciate your feedback and hope you had a lovely time at the baby shower. We look forward to welcoming you back!
Hi Denver,I am delighted to hear that you found our staff friendly and your room well-appointed. Providing excellent service and comfortable accommodations is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back!
Hi Ruben,Thank you for the excellent rating and positive feedback! We're delighted to hear that you found our proximity to the airport convenient and that you had a great experience during your stay. We hope to welcome you back for another enjoyable stay in the future!
10/10 Excellent
Shaunda
May 25, 2024
Shaunda
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Shaunda,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
6/10 Okay
Irlanda, Swift Current
May 24, 2024
Great
Irlanda
Stayed 3 nights in May 2024
Response from Sophia CSR on May 27, 2024
Hi Irlanda,Thank you for your feedback. We're glad to hear that you had a positive experience overall. However, we noticed there's room for improvement as reflected in your rating. If you have any specific suggestions or concerns that we could address to enhance your experience next time, please feel free to share them with us. Your feedback is valuable, and we're committed to making your future stays even better.
It was. Short stay due to a flight delay and it was nit expensive and available. Check-in was quivk and easy. Friendly, informative staff.
Lura
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Lura,We're pleased to hear that our quick and easy check-in process, along with our friendly and informative staff, made your short stay enjoyable. Providing convenient and welcoming service is important to us, and we're glad we could meet your needs. If you ever find yourself in need of accommodation again, we'd be happy to welcome you back!
8/10 Good
Rebecca
May 24, 2024
Liked: Cleanliness, staff & service
Rebecca
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Rebecca,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
8/10 Good
Lisa
Traveled with group
May 23, 2024
Liked: Cleanliness, staff & service
The property was dated.
Lisa
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Hi Lisa,We appreciate your positive rating despite finding the property to be dated. We're continuously working to improve our facilities and amenities to enhance our guests' experience. Your comments are valuable to us, and we will consider them as we strive to make improvements. We hope to have the opportunity to welcome you back in the future for an even better stay.
Good customer service. Property was clean room was clean and in good condition.
Melissa
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Hi Melissa,Thank you for your positive feedback and rating! We're glad to hear that you had a good experience with our customer service and found our property and rooms clean and in good condition. We're happy to hear that we met your expectations. Looking forward to welcoming you back in the future!
Hi Michael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
6/10 Okay
TIMOTHY
Traveled with group
May 22, 2024
Liked: Staff & service
The A/C in the room didnt work that well, The Front Desk Staff at check in was Awesome. Overall a Average hotel.
TIMOTHY
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Hi Timothy,Thank you for your feedback. We regret any inconvenience caused by the A/C not working well during your stay. However, we're pleased to hear that you had a positive experience with our front desk staff during check-in. Your comments are valuable to us as we strive to improve, and we appreciate your honesty. We hope to have the opportunity to better serve you in the future.
Hi Jonathan,Thank you for your perfect rating and positive feedback! It is good to hear that you found our location convenient and appreciated our airport schedule. We aim to provide a seamless experience for our guests, and we're glad we met your expectations. We appreciate your business and hope to welcome you back for another great stay soon!
10/10 Excellent
Janet
Traveled with partner
May 22, 2024
Liked: Cleanliness, staff & service
Love that we can leave our car here for $8 a day and their shuttle will take us to and from the airport.
Janet
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Hi Janet,Thank you for your feedback! We're delighted to hear that you found our shuttle services convenient for your travels. We appreciate your business and hope to welcome you back for another stay in the future!
After a long flight and not having a plan for a long layover, the clerk was so helpful in getting my daughter and I a ride from airport and all set up for the night.
Betsy
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 22, 2024
Hi Betsy,It's wonderful to hear that our staff was able to assist you and your daughter during your layover. We're glad we could make your stay more comfortable and convenient. Thank you for sharing your experience, and we hope to welcome you back in the future!
8/10 Good
Darcy
May 21, 2024
Liked: Cleanliness, staff & service
Darcy
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Hi Darcy,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
Hi Lawrence,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
Easy check-in. Room was clean and great staff. Morning cleaners didn’t disrupt my late morning sleep schedule with the “no not disturb” doorknob hanger up. Pet friendly and parking was plentiful on the other side of the building. My room on the second floor was quiet during my stay. Will definitely stay here next time I’m in the area.
Chris
Stayed 2 nights in May 2024
Response from Sophia CSR on May 21, 2024
Hi Chris,Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant experience with us from the easy check-in to the clean room and friendly staff. We're glad that the morning cleaners respected your sleep schedule, and we appreciate your compliments on our pet-friendly policy and ample parking. It's fantastic to know that your room was quiet and met your needs. We look forward to welcoming you back on your next trip to the area!
Towels were dirty it smelled bad paint peeling overall a horrible stay
Chuckie
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi Chukie,I'm very sorry to hear about your disappointing experience. The issues you mentioned regarding dirty towels, bad odours, and peeling paint are unacceptable. We have shared your feedback with our team for improvements. Hope to serve you with an improved stay in the future.
8/10 Good
Cinda
May 18, 2024
Convenient and clean. But the room was small and crowded. Having access to drinking water would be nice.
Cinda
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi Cinda,Thank you for your feedback! We're glad you found the location convenient and the room clean. We regret the lack of drinking water access. Your suggestions are appreciated and will help us improve our services. Hope to see you again soon.
10/10 Excellent
SUSAN
May 17, 2024
SUSAN
Stayed 2 nights in May 2024
Response from Sophia CSR on May 27, 2024
Hi Susan,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
We arrived very late and left early to head to the airport. Very close to our terminal, which made it convenient. It looked clean inside.
Cesar
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Hi Cesar,It is good to hear that our hotel's proximity to the airport made your stay convenient and that you found the interior clean. We strive to provide a comfortable and hassle-free experience for our guests. We appreciate your feedback and hope to welcome you back in the future!
8/10 Good
Nathan
May 16, 2024
Liked: Cleanliness, staff & service
Nathan
Stayed 1 night in May 2024
Response from Sophia CSR on May 19, 2024
Hi Nathan,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
6/10 Okay
SHERENE
May 16, 2024
SHERENE
Stayed 1 night in May 2024
Response from Sophia CSR on May 19, 2024
Hi Sherene,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
Hi Miriam,We appreciate your input. We are overjoyed to learn that your room was incredibly tidy and comfortable. Our first goal is to create a warm and inviting atmosphere, and we are happy to have lived up to your expectations. We hope to have you back for another delightful visit.
Hi Samuel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars and feedback. Our Team hopes to have the chance to serve you again on your next visit.
The young lady who did the check-in was warm and welcoming. She assisted in obtaining for myself taxi services for me to travel to Walmart and back to purchase new luggage after airline damage.
Thema
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Hi Thema,We're thrilled to hear that our staff member provided you with warm and welcoming service during check-in and went above and beyond to assist you. Your satisfaction is our priority, and we're delighted to have been able to help during your time of need. We look forward to welcoming you back for another enjoyable stay.
Hi Lawrence,Getting a 5-star rating and positive feedback from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
6/10 Okay
Karyn
May 13, 2024
Disliked: Property conditions & facilities
Karyn
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Hi Karyn,I greatly appreciate your 3-star rating and am pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
Good hotel for one night near the airport. Good price.
Rob
Stayed 1 night in Feb 2024
Response from Sophia CSR on May 16, 2024
Hi Rob,Thank you for your feedback. We're glad to hear that you found our hotel convenient for a one-night stay near the airport and that you appreciated the good price. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.
6/10 Okay
Blake
Traveled with partner
May 12, 2024
Liked: Staff & service
It’s a bed to stay in near DFW. Definitely been in a worse room, but definitely been in better.
Blake
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Hi Blake,Glad to provide a convenient place to stay near DFW Airport. We understand that our room may not have exceeded your expectations, but we appreciate your understanding. We continuously strive to improve our accommodations and hope to have the opportunity to provide you with a better experience in the future.
Hi Brian,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
Like: Clean and comfortable
Dislike: Very dated. Breakfast was a bit basic.
Len
Stayed 2 nights in May 2024
Response from Sophia CSR on May 13, 2024
Hi Len,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable. We understand your concerns about the dated decor and the simplicity of our breakfast offerings. We're constantly striving to improve our facilities and amenities to better meet the needs of our guests, and your comments will be taken into consideration as we continue to make enhancements. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
Jérémie
May 9, 2024
Jérémie
Stayed 3 nights in May 2024
Response from Sophia CSR on May 13, 2024
Hi Jérémie,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
The property is older but it's kept very clean and the staff they are the sweetest! The shuttle to and from the airport is super convenient along with the option to park for the duration of your vacation out of town. The air conditioner in the room never got below 75 despite being turned down in hopes to get it a bit cooler I probably could have asked about it but honestly it wasn't that much of an issue for us. This property was a great option for my husband and I just for the night before flying out of Dallas airport I would definitely recommend it for people looking for a low-key, cheap but safe and clean place to lay your head.
Kylie
Stayed 1 night in May 2024
Response from Sophia CSR on May 7, 2024
Hi Kylie,Thank you for sharing your experience! We're delighted to hear that you found our property clean and our staff accommodating. It's fantastic that you found the shuttle service and parking options convenient for your travel needs. We apologize for any inconvenience regarding the air conditioner and appreciate your understanding. Your recommendation means a lot to us, and we're thrilled to have provided you and your husband with a comfortable stay before your flight. We hope to welcome you back in the future for another enjoyable visit!
Hi Balaji,We are deeply grateful for the kind 4-star rating you gave us. Our main goal is to make sure our guests are completely satisfied, so we welcome any recommendations or ideas you may have for your upcoming trips. We look forward to seeing you again on your future journey and will work even harder to provide an even better experience.
8/10 Good
Harshad
May 5, 2024
Liked: Cleanliness
Harshad
Stayed 1 night in May 2024
Response from Sophia CSR on May 7, 2024
Hi Harshad,I appreciate the generous 4-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.
10/10 Excellent
Uziel
May 4, 2024
Uziel
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Uziel,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
8/10 Good
Pamela
Traveled with family
May 4, 2024
Liked: Cleanliness, staff & service, amenities
Enjoyed my stay here. Most hotels don't have both microwave and fridge. This one does. It could use some minor updating and our TV didn't work, but for a two day stay it wasn't bad. Will come again.
Pamela
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 6, 2024
Hi Pamela,Thank you for your feedback. We're glad to hear that you enjoyed your stay with us and found the amenities to be convenient. We apologize for any inconvenience caused by the outdated decor and the TV not working properly. Your comments are valuable to us, and we'll use them to make improvements. We appreciate your understanding and look forward to welcoming you back for another pleasant stay.
8/10 Good
Rodney, Kenmore
Business traveler
May 4, 2024
Liked: Cleanliness
Disliked: Amenities
Conveniently located near the airport. Good value for the money. No frills hotel with not much amenities and a bit dated decor. But, if you're looking for a place to sleep with not much else at a good value, this is one of those.
Rodney
Stayed 1 night in May 2024
Response from Sophia CSR on May 6, 2024
Hi Rodney,It is good to hear that you found our hotel conveniently located near the airport and offering good value for your money. We're glad that you found it suitable for your needs. Your satisfaction is important to us, and we appreciate your acknowledgement of the value we provide. We hope to welcome you back for another comfortable stay.
Hi Mohammed,Thank you for your feedback. We're glad to hear that you plan to stay with us again. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
Stayed a night because of the connecting flight. The shuttle was very convenient and the staff was great!
Tamoya
Stayed 1 night in May 2024
Response from Sophia CSR on May 3, 2024
Hi Tamoya,I am delighted to hear that you found our hotel convenient for your connecting flight and that you appreciated the complimentary shuttle service and our friendly staff. Your positive feedback is greatly appreciated, and we're glad we were able to provide you with a pleasant stay. We look forward to welcoming you back the next time you need a comfortable place to stay near the airport.
Hi Erick,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
The staff was amazing, and the hotel is perfect for a night to stay close to the airport
Jessica
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 3, 2024
Hi Jessica,Delighted to hear that you had a wonderful experience with our staff and found our hotel to be the perfect choice for a night's stay near the airport. Your positive feedback is greatly appreciated, and we are glad that we were able to exceed your expectations. We look forward to welcoming you back the next time you need a convenient and comfortable place to stay.
Hi Michael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Hi John,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
Close to north entrance of DFW. I had no problem with parking. The breakfast was so so but most of them are. Denny’s is across the street. I would stay there again.
Shelley
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Hi Shelley,Our team is delighted to hear that you found our hotel conveniently located and that parking was hassle-free. While we regret to hear that the breakfast was not to your expectations, we appreciate your understanding. It's great to know that you would choose to stay with us again, and we look forward to welcoming you back on your next visit!
2/10 Terrible
MD
May 2, 2024
MD
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 3, 2024
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 1. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.