8/10 Good
Cynthia
Business traveler, Traveled with family
May 6, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon check in staff was nice greeted well, easy to get my reservation confirmed and done with. Got room keys and to the room without an issue.
Upon checking into my room there was false eyelashes in my bedding and bathroom floor, a chewed up skittle in the bed, stain on the top sheet that was not a already washed stain, blood stains on the pillows of one bed, the ac unit never cooled the room making it muggy and gross as well as soaked the carpet in the room, no I did not mention it or anything because the front desk was so busy and after our long drive in there was absolutely no energy to report it to the staff instead I used my own bedding I had brought. the following day we went to visit family and we come back to our room door open, the cleaning staff did not ensure that our door was closed and secure I left valuable items in my room thankfully they were untouched. I went to complain to the front desk they were nice offered me a free upgraded room in which I denied due to the fact my elderly disabled mother was resting and I was not going to make her get up and move around again after being out half the day.
Cynthia
Stayed 2 nights in May 2024