评分基于 417 条真实点评
3.9 客房清洁度
4.1 服务和员工
4.1 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The bathtub, toilet and coffee pot didn’t work. Housekeeping never came and we had to ask for our own trash bags.
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
👍
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Hotel Manager
Dear Seth,Thank you for your nice comment. It's so good to hear that our guests are satisfied with the stay and our hospitality. We are quite confident that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
There was not a restaurant or bar on property. The room body wash was empty, and for three days they did not fill it up. They did not come and do room service except once and then they did not make the bed, or fill up body wash or leave extra soap. Upon check in, they could not find our reservation, because the y had given the room to someone else. Then after they got us a room, after i was in bed, after 11 pm the y called and wanted me to come back to the desk so they could run my card again which then caused my bank to freeze my account for fraud.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Hotel Manager
Dear David,We sincerely apologize for the multitude of issues you faced during your stay. The lack of a restaurant or bar, the unfilled body wash, and inadequate room service are unacceptable. Additionally, the mix-up with your reservation and the late-night request to reprocess your card, resulting in your bank account being frozen, is deeply regrettable. Your experience does not reflect the level of service we strive to provide, and we will address these concerns with our team to ensure they do not happen again. Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Stayed 3 nights. Pool was closed entire stay. Kept telling us it would be open the next day. Room was not serviced one time nor did we receive new towels. Would not stay again.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Hotel Manager
Dear Ginger,We apologize for the issues you experienced during your stay. It's disappointing to hear that the pool was closed and that you were not provided with timely updates or room service. This falls short of our standards, and we understand your frustration. We appreciate your feedback, as it helps us improve our services. We're sorry for any inconvenience caused and hope you might reconsider staying with us in the future, giving us a chance to provide a better experience.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Hotel Manager
Dear Jennifer,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Staff are very courteous
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Hotel Manager
Dear Rose,Thank you for your wonderful feedback! We're delighted to hear that you found our staff very courteous. Providing excellent service is our priority, and we're glad to know that our team made a positive impression on you. We look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Hotel Manager
Dear James,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Hotel Manager
Dear Margarita,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
They did not change the sheets in 3 days.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Hotel Manager
Dear Jose,Thank you for your kind feedback. We're truly sorry to hear about your experience. This is not reflective of our standards. Our housekeeping team is typically diligent, and we'll address this issue immediately to ensure it doesn’t happen again. Your feedback is invaluable, and we hope you'll give us another chance to provide the excellent service we strive for.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Hotel Manager
Dear Viridiana Morfin,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
