Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of SureStay Plus Hotel by Best Western Chula Vista West

2.5 out of 5
SureStay Plus Hotel by Best Western Chula Vista West
778 Broadway, Chula Vista, CA

Reviews

7.6

Good

Rating 10 - Excellent. 236 out of 634 reviews" "
Rating 8 - Good. 178 out of 634 reviews" "
Rating 6 - Okay. 96 out of 634 reviews" "
Rating 4 - Poor. 51 out of 634 reviews" "
Rating 2 - Terrible. 73 out of 634 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dave was extremely accommodating when I checked in. Great smile and very welcoming!
Stayed 1 night in May 2024

8/10 Good

Tatiana

Traveled with family
Liked: Staff & service
The room very nice the only thing the pool need area is closed and not yacuzi
Stayed 3 nights in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Gonzalo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in May 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the staff there
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Stayed 1 night in May 2024

6/10 Okay

ANDRÉANNE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cheap (compared to other hotels), the area did not feel safe, very noisy, very limited breakfast, front desk person was nice though
Stayed 3 nights in May 2024

10/10 Excellent

Allison

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Very nice room, but not a nice area. Loved the comfy beds tho.
Stayed 1 night in Apr 2024

6/10 Okay

Briana

Liked: Cleanliness, staff & service
Disliked: Amenities
It's okay, it's a clean hotel but the tv and cable was out of service during my stay. Wish I would have known this before booking
Stayed 1 night in May 2024

2/10 Terrible

Carla

Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good but I still have 11 hours left but everything seem good so far
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was clean and neat. Staff friendly and convenient location.
Stayed 1 night in Apr 2024

8/10 Good

michaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Savanna

Stayed 1 night in Feb 2024

6/10 Okay

Cleotilde

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are excellent.
Stayed 1 night in Apr 2024

6/10 Okay

khammonh

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it room was clean breakfast was great!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Apr 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was super easy! The room was nice and clean. The TV has alot of channels which was nice! Not many places have alot available on Cable. The staff was always smiling, which I appreciated. Check out was super simple! Parking was a little tight, but not to bad. I was able to park each night I was there. Over all Good experience .
Stayed 2 nights in Apr 2024

8/10 Good

Jose

Stayed 1 night in Apr 2024

4/10 Poor

Rosa

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, good ac, good hot water, mini fridge, microwave, free breakfast, but that day we stayed only cold bread and cereal because there was no electricity. The electricity went off around 11pm and by the time we check out around 9am still no light. ask front desk about a discount and of course typical answer it was up to management.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Dear Guest,Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. I can assure you this is not a typical experience and I apologize that we were unable to address your concerns while you were at the hotel. We hope to regain your confidence in a future stay.

10/10 Excellent

Marcy

Stayed 1 night in Apr 2024

4/10 Poor

Tapabrata

Liked: Cleanliness
Disliked: Staff & service
Not great, but it'll get the job done
Stayed 1 night in Apr 2024
Response from management on Apr 15, 2024
Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. I can assure you this is not a typical experience and I apologize that we were unable to address your concerns while you were at the hotel. We hope to regain your confidence in a future stay.Thank you

6/10 Okay

Marcela

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Shail

Nice liked my stay
Stayed 6 nights in Apr 2024

8/10 Good

Stella, Brandywine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls and doors are very thin. I heard traffic and hall way noise late at night and early in the morning. Although the property is dated, it was very clean. Bravo to the cleaning staff.
Stayed 2 nights in Apr 2024

8/10 Good

Eladio

Traveled with partner
.
Stayed 1 night in Mar 2024

8/10 Good

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the continental breakfast included scrambled eggs and sausage links every day. Its location is perfect. There is a Mexican restaurant across the parking lot and a 7-Eleven a few doors down. Within a 5 minute drive, there are places to eat (Chinese restaurant, Denny's) and places to refuel and get supplies (Costco, Walmart). I will definitely keep this location in mind the next time I attend the San Diego Comic Con.
Stayed 3 nights in Mar 2024

2/10 Terrible

Nathaniel

Stayed 4 nights in Mar 2024

10/10 Excellent

Afele

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again my next visit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Afele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great simple hotel next to a great Mexican restaraunt.
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Stayed 3 nights in Mar 2024

10/10 Excellent

Pooja

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the cleanest hotels I have stayed eversince I travelled here in the states since 2019. When you open the room, the good scent will welcome you. The restroom is white and clean. The beds are comfortable to sleep on. Front desk is very accommodating as well. We were in the 3rd floor but it was accessible. Elevator is working well too. They have a small space for breakfast but they served customers with good food.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I visit the area and the location is perfect. Not too far from the interstate. The location is very convenient and has a variety of dining options nearby. The staff have been friendly every single stay and check in is a breeze.
Stayed 3 nights in Feb 2024

8/10 Good

Zuleth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was kind of sketchy, as well as some guests, but it was overall fine.
Stayed 1 night in Jan 2024

2/10 Terrible

Paula

Stayed 1 night in Mar 2024

10/10 Excellent

laura yareli sotomayor

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean for the price and location
Stayed 1 night in Mar 2024

2/10 Terrible

OSBALDO

Stayed 1 night in Feb 2024
Response from management on Mar 23, 2024
Dear Osbaldo,Last minute reservations are non cancelable according to the TLTC policy.Thank you for choosing to stay with us.Sincerely,Management

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Richard

Stayed 1 night in Feb 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my needs. Quiet and very clean.
Stayed 2 nights in Feb 2024

8/10 Good

sandra

Liked: Staff & service
Muy viejo necesitan remodelar por la puerta entra la luz
Stayed 1 night in Feb 2024

6/10 Okay

Killian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
You can definitely hear the traffic all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Alma Natalia

Traveled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that we’ve stayed here a couple other times and everything has been smooth. Easy parking, good breakfast, nice staff
Stayed 1 night in Feb 2024

8/10 Good

Gonzalo Torres Mallon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024