Property amenity

Reviews of Renaissance Chicago North Shore Hotel

4 out of 5
Renaissance Chicago North Shore Hotel
933 Skokie Blvd, Northbrook, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 520 out of 1005 reviews" "
Rating 8 - Good. 232 out of 1005 reviews" "
Rating 6 - Okay. 125 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 55 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julia, bayside

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to book a room last minute with convenient parking and easy access to the highway! the rooms were fairly clean and the staffs were very nice as well.
Stayed 2 nights in May 2024

8/10 Good

Moisey

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in May 2024

8/10 Good

Jubek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Milan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Water was draining very slow in bath tub while shower, collecting dirty water. We were able to hear TV from next door in the morning.
Stayed 1 night in May 2024

6/10 Okay

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel had a newer side that was more up to date and was in great condition. The older side had AC issues, thin walls, and TV's weren't working. The staff was extremely accommodating and kind however!
Stayed 3 nights in May 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities
Great so far!
Stayed 1 night in May 2024

6/10 Okay

Sanjay

Bed was lumpy
Stayed 1 night in May 2024

10/10 Excellent

Sofia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this renaissance hotel multiple times. It never disappoints it is clean, quiet and safe. The hotle also provides a shuttle that will drive anywhere in a 5 mile radius which is great and very helpful.
Stayed 3 nights in May 2024

8/10 Good

Richard

Traveled with family
Liked: Staff & service
not real clean
Stayed 5 nights in May 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked me in was super nice, friendly and helpful
Stayed 1 night in May 2024

10/10 Excellent

kiki

Stayed 1 night in Mar 2024

10/10 Excellent

DeAsia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Angelo

Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Showrr cold. Bed hard.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear David, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found your bed uncomfortable and the shower temperature lacking. Your comments are valuable and help us to monitor the guest experience. We hope to host you again in the future for a better stay. Sincerely, Stephen Barr, GM

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We stay on average once a month. It's our go to hotel. Hallway carpeting can be updated. It's a great place and staff is always very inviting and pleasant.
Stayed 2 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear mary, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Your feedback, including recommendations for improvements, allows us to serve our guests better. Thank you for being a return guest, and we look forward to seeing you again soon. Best, Stephen Barr, GM

8/10 Good

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was incredible. Staff at the restaurant was super friendly and helpful
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Dear Cristina, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Stephen Barr, GM

10/10 Excellent

Tijana

Stayed 1 night in Apr 2024

10/10 Excellent

Krystofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Krystofer, We sincerely appreciate you taking a moment to review our hotel. It brings us immense joy to know that you had a delightful stay with us, and we eagerly look forward to having you back soon. Thank you! Best, Stephen Barr, GM

6/10 Okay

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear mary, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Stephen Barr, GM

10/10 Excellent

David, Alvarado

Fabulous stay
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear David, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Stephen Barr, GM

10/10 Excellent

Kaharri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renaissance Chicago North Shore Hotel Team on Mar 19, 2024
Kaharri,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall. We appreciate your business and hope to have the opportunity to welcome you back in the future!

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and the bed very comfortable, but the noise was unbearable. There was an adjoining room and you could hear the occupants' conversations. The doors slam shut loudly. I could hear people in the hall talking all night, and there was stomping from the room above me. I can't quite blame the hotel for these things, as it was otherwise very nice and clean, but I wish it was better soundproofed. I barely slept all night!
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Emily, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr GM

8/10 Good

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were friendly and accomodating whenever we asked for things or had questions.
Stayed 3 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Courtney, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Stephen Barr GM

10/10 Excellent

Chrysanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! The staff were friendly and efficient. The room was spotless and I had no issues during my stay!
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Chrysanta, Our staff prioritizes sincere hospitality; I’m glad you enjoyed our friendly associates and crisp accommodations. Reflections like yours allow us to monitor our guest experience. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Stephen Barr, GM

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very polite and helpful, especially in the bar and food area. Rooms were newly renovated - very comfortable.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Paula, We love receiving compliments, but it warms our hearts even more when you shower our staff with praise. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Stephen Barr, GM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from ko on Mar 10, 2024
Thank you for taking the time to fill out the survey . We are glad you enjoyed your stay.

4/10 Poor

Cindy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty and loud. Felt like there was no privacy! I could hear everyone on the hallways
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Cindy, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr, GM

10/10 Excellent

Aleksandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. This was my second time staying at this hotel location. Very close to the botanic garden. Lots of great food options near by. The hotel is very clean, and quiet. The staff is very nice and accommodating. Will definitely come back.
Stayed 2 nights in Feb 2024
Response from Renaissance Chicago North Shore Hotel Team on Feb 21, 2024
Aleksandra,Thank you for taking the time to provide your feedback regarding your most recent stay and continuing to stay with us when you're in the area. We are glad to here you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 Excellent

Don

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kathleen on Feb 21, 2024
Thank you so much for taking the time to fill out your survey. Have a wonderful day

10/10 Excellent

Joan

Stayed 3 nights in Feb 2024
Response from Renaissance Chicago North Shore Hotel Team on Mar 27, 2024
Joan,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found your stay to be a 5 out of 5. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kathleen on Feb 17, 2024
Thank you so much for taking the time to review our services.

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bougie hotel with a great price. Most definitely recommend.
Stayed 3 nights in Feb 2024
Response from GM on Feb 11, 2024
Dear carlos, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Stephen Barr GM

10/10 Excellent

Stacey

Stayed 1 night in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on Feb 12, 2024
Stacey,Thank you for taking the time to share your feedback regarding your experience. We are glad to hear that your stay was a 10 out of 10! We hope to have the opportunity to serve you again in the future!

10/10 Excellent

Jovani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and really comfortable
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Jovani, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable and our atmosphere peaceful. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Stephen Barr, GM

10/10 Excellent

Tianhua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
Dear Tianhua, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Stephen Barr, GM

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on Feb 12, 2024
Steve,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your experience. We are glad to hear you enjoyed your visit. We appreciate your business and hope to welcome you back again in the future!

10/10 Excellent

Cariza Zimena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our best stay
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Cariza Zimena, We look forward to your return! Thank you for your business and your five-star review. Please come back sooner rather than later. Best, Stephen Barr, GM

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Kenneth, Reviews just don't get any better than "perfect"! Thank you so much for your support of our Renaissance Hotel and your glowing comments. We loved having you as our guest, and we can't wait to welcome you back! Best, Stephen Barr, GM

10/10 Excellent

Nazeray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Renaissance was great. The hotel was clean and the bed was comfortable. From the moment we arrived the staff were kind and helpful. Parking was free which is good for Chicago area and there were plenty of spaces. If you're looking for a bite to eat it's connected to the best steak house Ruth Chris.
Stayed 2 nights in Dec 2023
Response from GM on Jan 26, 2024
Dear Nazeray, Thank you very much for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your accommodations, our location, and most importantly, our staff's service. I will be sharing your kind words with our team, as they take great pride in ensuring that our guests have a memorable and comfortable stay. We would be thrilled to welcome you back soon, so please do not hesitate to visit us again. Best, Stephen Barr, GM

8/10 Good

Greg D

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on Jan 30, 2024
Greg D,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your business and hope to welcome you back in the future!

8/10 Good

B

Liked: Staff & service, room comfort
The accoutrements are rather strange.
Very good location for our visit to Northbrook. Decent price point reflective of the wear on the rooms. The heating unit was extremely loud on the subzero night, but the bed was comfortable. Televisions are large, but the quality of the picture is not great. And the shower in the standard room was built for children and small adults.
This is the good bit.
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear B, It is lovely to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, I want to thank you so much for choosing our hotel, and please come see us again in the future. Best, Stephen Barr, GM

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on Jan 30, 2024
Marian,Thank you for recently choosing to stay with us and for sharing your rating. We appreciate your business and hope to welcome you back the next time your travels bring you to the Chicago North Shore Area!

10/10 Excellent

mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 30, 2024
Mario,Thank you for taking the time to share your feedback regarding your recent experience. We are glad to hear you enjoyed your stay with us. We appreciate your busienss and hope to welcome you back in the future!

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Dominik,Thank you for staying with us and for providing your feedback. We are glad to hear your stay was a 10 out of 10 and hope to serve you again!

10/10 Excellent

Alae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Alea,Thank you for taking the time to share your feedback and for staying with us during your travels to the area. We are glad you were satisfied with your experience and hope to serve you again in the future!

8/10 Good

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great i just wish our room had a microwave. The elevators could use some work though… the wood was chipped and didn’t feel very smooth ascending up and down. Staff was very helpful and nice. The home alone house was a nice and unique attraction nearby. Grocery store and nice food options nearby as well.
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Jake,Thak you for taking the time to share your feedback regarding your experience. For future reference, we happily provide microwaves upon request. We appreciate your business and hope to serve you again in the future!

2/10 Terrible

Brandon

Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Brandon,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize did not meet your and our expectations during your recent stay. We appreciate your business and hope to serve you again to ensure your next stay is a more enjoyable one.

10/10 Excellent

Aleksandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Hotel was in a great location! Staff was very nice, and helpful. Will come back for sure!
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Aleksandra,Thank your for staying with us and for taking the time to share your feedback. We appreciate your business and hope to welcome you back the next time you're in the area!

10/10 Excellent

HERB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH IT
Went to eat at ChrisRuth and reserve my room there beautiful love it food was also amazing there for new years eve
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on Jan 8, 2024
Herb,We are glad to hear you enjoyed your stay with us and your dining experience at Ruth's Chris. We hope to have the opportunity to welcome you back in the future!