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Had to change room due to AC not working. Second room, barely any water pressure
Jose
Stayed 4 nights in May 2024
Response from Management on May 20, 2024
Dear Jose, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.I want to apologize for those defects you experienced during your stay. We will use this feed back to coach the necessary departments and fix the defects found during your stay.
8/10 Good
Jonathan, Stillwater
May 17, 2024
Liked: Cleanliness, staff & service
Staff and overall facilities were great. The room could use some updating, but clean. Parking is convenient. In a great area of town.
Jonathan
Stayed 2 nights in May 2024
Response from Management on May 17, 2024
Dear Peter, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston!
10/10 Excellent
Arie
Traveled with family
May 15, 2024
Liked: Property conditions & facilities
Great
Arie
Stayed 2 nights in May 2024
Response from Management on May 16, 2024
Dear Arie, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Dear IHSIEN Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
6/10 Okay
Peter, Oakland
May 14, 2024
Disliked: Staff & service
The facility is reasonable, nothing great but clean. Staff vary. Some are very kind and courteous, others are downright rude.
Peter
Stayed 1 night in May 2024
Response from Management on May 17, 2024
Dear Peter, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly
4/10 Poor
Peter, Oakland
May 13, 2024
Check in staff member was passive aggressive and insulting.
Peter
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you for taking the time to tell us about your stay. I am sorry your check in did not go as planned. Our team is usually so friendly and welcoming. We appreciate you letting us know so we may use this as a teaming opportunity for all staff. We hope you still enjoyed your time here is Evanston.
The room was quite nice. Sufficiently spacious, well-appointed, in excellent condition. Hallways are somewhat dim, dreary and worn. Biggest complaint - we were there for 3 nights, and there was no housekeeping service. We brought this to the attention of the desk staff twice, but nothing was done.
Thomas
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Dear Thomas Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly
Dear Briana Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
The front desk was very helpful. Parking very convenient for Evanston.
Robert
Stayed 2 nights in Apr 2024
Response from Management on May 16, 2024
Dear Robert, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
6/10 Okay
Jingyan, Arden Hills
Traveled with partner
May 10, 2024
Disliked: Property conditions & facilities
The price is extremely high.
Jingyan
Stayed 2 nights in May 2024
Response from Front Desk on May 17, 2024
Thank you for staying with us and for letting us know about your time with us. I am sorry you thought the rate was high. Our rates do fluctuate based on what is going on in and around town. I do hope you still enjoyed your time in Evanston
10/10 Excellent
ravi
May 9, 2024
Good
ravi
Stayed 1 night in May 2024
Response from Front Desk on May 10, 2024
Thank you for taking the time to tell us about your stay. We hope you had a great time in Evanston.
The view was amazing. The front desk staff when I checked in was so friendly
Lois
Stayed 1 night in May 2024
Response from Front Desk on May 9, 2024
Thank you for telling us about your stay. We appreciate you letting us know about the front desk as our staff tries to make all guests feel as comfortable as possible. We agree the view is great. On cloudless sunny days it's like you're in Chicago.....but without all the traffic.
Dear Patrick, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Dear Royce, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.Come again!
Water pressure at the faucet was a bit weak. The shower and toilet were not affected, so it wasn't a big deal.
Stefan
Stayed 1 night in Apr 2024
Response from Management on May 3, 2024
Dear Stefan, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.We appreciate the feedback on the room as all comments are given are used to coach our team and make constant improvements. Come again,
8/10 Good
Celso
Apr 29, 2024
Celso
Stayed 1 night in Apr 2024
Response from Management on May 20, 2024
Dear Celso, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
8/10 Good
Paul
Apr 28, 2024
Paul
Stayed 1 night in Apr 2024
Response from Management on May 20, 2024
Dear Paul, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
For my visit with my family, this was convenient. The room was comfortable, a good size, and convenient to downtown Evanston. The only gripe was that there was a charge for breakfast, although at $ 10 it was reasonable.
Robert
Stayed 4 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.We are happy we able to accommodate you and your family this past weekend.
Toilet did not work, I called asking for indoor pool and they said they have one, yes they do, but it’s outside and it was closed. I paid breakfast through Expedia option and I was charged at the hotel.
Nelson
Stayed 2 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Nelson, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely,Roger Bowen Front Office Manager
10/10 Excellent
Anthony
Apr 24, 2024
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Room showing it’s age but clean.
Anthony
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Hello, Thank you choosing the Holiday Inn Chicago-North Evanston and taking the time to provide your feedback on your experience!Thank you,
Dear Wadi Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
10/10 Excellent
Chantel
Apr 19, 2024
Easy parking, friendly staff
Chantel
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Chantel,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Front desk lady was rude and short. Room wasn’t very clean especially the toilet.
Emily
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Emily Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us directly Sincerely,Front Office Manager
Nice location near a number of a nice breakfast spots
Maureen
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 9, 2024
Thank you for staying with us. We have a lot of great restaurants near us. One of our go to breakfast places is Le Peep. We hope you enjoyed all the food in the area.
10/10 Excellent
Erskine
Apr 6, 2024
Erskine
Stayed 2 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Erskine,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
My last visit to this property was absolutely terrible. No sleep first night loud people all night long on both sides. 2nd night 4 families on my floor together allowed their kids to run up and down the hall in between rooms screaming and slamming doors. They moved up to a higher floor and I was woke up by drunk guests wandering up and down the hallway and a party going on down the hall. I called front desk and they sent some little old man "security" to knock on door and tell them there was a noise complaint. It didnt phase them. I could look out my peephole and see drunk people wandering around with drinks in hand even stopped in front of my door. I did not feel safe. Parking garage is nasty dirty and the door to get in with your luggage is inconvenient with your hands full. I stayed here because it was a convenient location, however the service is terrible if you need a hood night of sleep.
Penelope
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 8, 2024
Thank you for taking the time to tell us about your stay. I am sorry there were families and other guests being loud during your stay. We do try our best to keep all guests happy and well taken care of. I am sorry during your stay this was not the case. I do hope you will consider staying with us in the future.
Thank you for staying with us and taking the time to tell us about the staff. We are sure to share these with the teams. We hope to see you again in the future.
8/10 Good
Benjamin Richard
Apr 1, 2024
Liked: Cleanliness
Very good location close to campus and amazing food options for the price.
Benjamin Richard
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Thank you for taking the time to tell us about your stay. We are glad you enjoyed your time with us and the food. one of our favorites is Cupitaol. If you come back it is a must try.
The lady (i forget her name) was so very nice and respectful. She had the most beautifulest smile the whole time. She took interest in my life, and gave positive feed back. Thank u to her. Being that she was the first person of contact, she represented the hotel in a lovely way.
CHRISTOPHER
Stayed 2 nights in Mar 2024
Response from Management on Apr 1, 2024
Hello Christopher, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.We are happy to hear you were satisfied with your stay and that we made it a personable experience for you. Thank you.
10/10 Excellent
Carla
Mar 31, 2024
Carla
Stayed 1 night in Mar 2024
Response from Management on Apr 22, 2024
Dear Carla, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Front desk person hangs up when you call him after he answers your question.. all the time..
Ed
Stayed 3 nights in Mar 2024
Response from Management on Apr 1, 2024
Hello Ed, Thank you for choosing the Holiday Inn Chicago-North Evanston! We appreciate your feedback and are sorry to hear that you were having difficulties with the front desk communications. We take pride in our customer service, and we will use this feedback in order to coach our team to provide better service in the future. Thank you.
The receptionist was very kind and accommodating. The room was very clean and has a lot amenities, they even gave you free water bottles when you checked in. They also provided free water in the lobby for you to take at your leisure. Vehicle wise, There is only one entrance into the parking garage and it has a very steep incline. Parking was also $18 a night, but otherwise I loved my stay.
Jessica
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Hello Jessica, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.Hope to see you for a future stay!Thank you.
Pizza was left in my fridge.. shower was barely working had a defect..
Genesis
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking the time to tell us about your stay. I am sorry you found Pizza in your fridge. The is not usual for our team and we appreciate you bringing it to our attention. I am also sorry that the shower was not working correctly. I hope while you were here we were able to take care of that for you. We hope to see you again in the future to show you how truly wonderful we can be.
Thank you for staying with us. We hope to see you again in the future.
6/10 Okay
Melanie
Mar 24, 2024
Disliked: Cleanliness
As soon as we entered our room we discovered pubic hair in the tub and in the bathroom floor and reported it. Because they were not able to take care of it that evening no one in our room could shower in the morning. When we returned we found they had cleaned up part of the hair but not all. It was clear they did not clean.
Melanie
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking the time to tell us about your stay. I am sorry the room was not cleaned to standard. This is not normal for our team, and I am sorry you encountered these issues while here. I have sent all this information to the department head for review so we can retrain and ensure this does not happen again. Thank you again for taking the time to tell us about your stay.
10/10 Excellent
Mai
Mar 24, 2024
Mai
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 15, 2024
Thank you so much for staying with us.
8/10 Good
Erskine
Mar 22, 2024
Erskine
Stayed 2 nights in Mar 2024
Response from Management on Apr 12, 2024
Hello, Thank you for choosing the Holiday Inn Chicago North Evanston! We appreciate you taking the time to share your feedback! Thank you!
Great reasonably priced hotel. Staff were friendly and efficient.
Rakesh
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for staying with us and telling us about your stay. We are delighted to hear about your experience while with us. We hope to see you again in the future.
6/10 Okay
HU
Mar 17, 2024
Liked: Cleanliness
Close to train rail, noisy. Staff polite but not that friendly.
HU
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Thank you for telling us about your stay. I am sorry you were able to hear the train from your room. I do hope it did not bother you too much and you were still able to enjoy your time with us.