Daily cooked-to-order breakfast for a fee

Reviews of Aloft Chicago Mag Mile

3 out of 5
Aloft Chicago Mag Mile
243 E. Ontario, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1270 out of 2203 reviews" "
Rating 8 - Good. 475 out of 2203 reviews" "
Rating 6 - Okay. 221 out of 2203 reviews" "
Rating 4 - Poor. 111 out of 2203 reviews" "
Rating 2 - Terrible. 126 out of 2203 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JANELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Peter

Traveled with partner
Disliked: Amenities, property conditions & facilities
We were very disappointed in the pricing of the accommodation. Our first night was at $144 and our second night was at $272 for the same room. One would imagine that you could accommodate a guest for two consecutive nights at the same price and we are Marriott members. The first night was the smallest king size room we have ever been in. Because of that we moved to a two queen bed room for the next night which was better in size but the furnishings in both rooms are bargain basement minimalist/IKEA quality. These are two person rooms and 2 paper cups were provided. So one had to have a glass of wine/brush your teeth/make yourself a coffee in the morning in the same paper cup. The whole hotel did not smell good, particularly the house we were yelled at. Upon arrival, we were yelled at by the parking attendant as we tried to check in. When we went out to retrieve our bags again, he was very confrontational. When we went out to retrieve the car to move it to the parking garage he was very confrontational. He also said he did not know where the cars were going to be parked even though that is his job as the valet. Our experiences at Marriott on our 7 night road. trip (including Sault Ste. Marie, Ontario, Winnipeg Manitoba, Minneapolis, Minnesota ) were very good until this property in Chicago. We would not recommend it and we would never go back.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Peter,Thank you for taking the time to share your feedback. The differences in room rates can be influenced by various factors. We're sorry to hear that you weren't satisfied with the room size and furnishings.We regret that you experienced issues with the amenities and encountered an unpleasant smell. It is essential for our team to hear about your interaction with the parking attendant, as this is not the level of service we strive for.Your feedback is valuable, and we will be addressing these concerns internally to improve our future guest experiences.Safe travels on your future journeys.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zuko

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The shower was terrible. It was flat, shower curtain was three inches above the floor. Had to place towels to keep water from flooding the bathroom.
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
Zuko, thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the shower setup. Your insights will help us make necessary adjustments. We hope you will consider staying with us again in the future.

6/10 Okay

Autumn

Traveled with family
Liked: Amenities
The mattress was very uncomfortable. I was very surprised by the level of discomfort. I recently stay at Aloft in Minneapolis and I slept very well there. I was also surprised by the torn and stained blind. The reviews I read made the hotel sound very nice. I will not be recommending this location or staying there ever again.
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
Autumn, thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Your comments about the mattress and room condition have been noted. Our team continuously strives to enhance guest experiences, and we appreciate your input.

10/10 Excellent

leydy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
leydy, thank you for your wonderful feedback! Aloft Chicago Mag Mile is glad you enjoyed the convenient location. We're looking forward to welcoming you back soon!

6/10 Okay

Joshua

Liked: Staff & service
the appliances were glitchy and the shades in the room were discolored and gross
Stayed 2 nights in May 2024
Response from Customer Service on May 16, 2024
Joshua, thank you for sharing your feedback. It’s concerning to hear about the issues you faced with the room amenities. Our team is dedicated to maintaining high standards and will certainly look into these matters. Your input is invaluable and helps us improve. We hope to have an opportunity to provide you with a better experience in the future.

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on May 16, 2024
Raffi, thank you for the fantastic rating! The team at Aloft Chicago Mag Mile is thrilled you had a great experience. We're looking forward to welcoming you back soon!

8/10 Good

Danielle

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
great dog friendly stay. the hotel was a little loud at night (easily hearing people when they come back after drinking/partying) but you are right in the heart of the city.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Danielle, it's delightful to know you had a fantastic stay at Aloft Chicago Mag Mile and appreciated the pet-friendly environment. We understand the excitement in the city can sometimes seep into the night ambiance of your stay. Your comfort is of utmost importance, and we'll keep your note in mind for future improvements. Looking forward to seeing you, and perhaps your furry companion, again soon.

10/10 Excellent

Ranald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking not great
Stayed 1 night in Feb 2024
Response from Customer Service on May 15, 2024
Ranald, it's unfortunate to hear about your parking experience. At Aloft Chicago Mag Mile, guest satisfaction is our chief concern. We'll certainly take note of your feedback to help improve the experience for future guests. We genuinely appreciate your review and we look forward to the opportunity of welcoming you back soon.

8/10 Good

Ekene

Liked: Cleanliness, staff & service, amenities
The sheet covering the window is kind of dirty. It would also be better if there were actual blinds covering the windows so I can let sunlight in without exposing the entire window. It would also be helpful to have an airport shuttle to ORD and MDW.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Ekene, thank you for sharing your experience from your stay at Aloft Chicago Mag Mile. We appreciate your suggestion of including blinds for sunlight management, as well as introducing an airport shuttle service. Concerning the window coverings, our maintenance team has been informed to ensure all our rooms meet the high cleanliness standards we strive for. We hope you’ll consider us again on your next visit to Chicago.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean rooms!
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Sarah, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile! We're pleased that our prime location and tidy accommodations met your expectations. We appreciate your feedback and we hope to see you again in the future.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The blinds had water damage on them and it was hard to open them and close them.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Lori, we appreciate your feedback. It's unfortunate that you faced difficulty operating the blinds and we're sorry if this impacted your stay. While we always strive to deliver flawless room facilities, it appears we may have missed the mark in this instance. Rest assured, your comments have been noted and we will address any outstanding matters accordingly. Despite this, we sincerely hope you enjoyed your time in Chicago and would love the opportunity to welcome you back to Aloft Chicago Mag Mile in the future.

2/10 Terrible

Amanda

Traveled with family
Would not let me check in
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Amanda, it's regrettable to hear about your check-in experience. We aim to create a smooth and welcoming process for all our guests. We appreciate your feedback and will certainly look into how we can improve in this area. We hope to have another chance to provide you with a more satisfactory stay in the future.

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Aloft is very central and walkable to most things. With concrete walls the rooms are quite as we didnt hear anything from next door. Close to shopping and dining options. Walkable to Mag mile and Navy Pier. We caught the train from the airport with a short walk to the hotel without changes from train to bus.
Stayed 4 nights in May 2024
Response from Customer Service on May 13, 2024
Kelli, it's wonderful to hear you enjoyed the convenient location of Aloft Chicago Mag Mile alongside its peaceful ambience. We're delighted you found ease with the available shopping, dining options as well as the accessibility to local transportation. We look forward to welcoming you back for another splendid stay in Chicago.

10/10 Excellent

Robert, Grand Mound

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an appointment at Northwestern and this hotel is a five minute walk. I reccommend.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Robert, thank you for your high praise. We're pleased that Aloft Chicago Mag Mile's location worked perfectly for your visit to Northwestern. Your recommendation means a lot to us, and we look forward to your next stay.

10/10 Excellent

Yanisleidy

Liked: Cleanliness, staff & service, property conditions & facilities
Is very good place and location is great
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Yanisleidy, it's wonderful to hear that you enjoyed your stay at Aloft Chicago Mag Mile. We pride ourselves on offering a fantastic location for our guests. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, amenities
They gave us one deposit info amount and then took another. And Everytime we called it was a different amount. Not only that but the room wasn't that clean rugs and curtains had stains on them bottom of bathroom door looked really filthy. One of the worst hotels we've been too in Chicago.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Amber, it's regrettable to hear about the confusion related to the deposit amount and the dissatisfaction with the cleanliness of your room. We strive to maintain transparency with our financial procedures and uphold high standards of cleanliness. Your feedback will be shared with our colleagues to make necessary improvements. Despite these issues, we hope we'll have an opportunity in the future to provide a more satisfying experience.

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay here! The location could not have been more perfect.
Stayed 5 nights in Apr 2024
Response from Customer Service on May 9, 2024
Bethany, it's fantastic to hear that you enjoyed your stay at Aloft Chicago Mag Mile! We're delighted to hear our location served you perfectly. We look forward to hosting you again in the future for another great experience!

10/10 Excellent

Miguel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, affordable, safe, lots of things nearby. You can walk everywhere.
Stayed 5 nights in May 2024
Response from Customer Service on May 9, 2024
Miguel, we're delighted to learn that you enjoyed your time at Aloft Chicago Mag Mile. It's great to hear you valued our excellent service and location that's conveniently close to many attractions. Here’s hoping we get the chance to welcome you back on your next trip!

10/10 Excellent

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so so comfortable! Nice bathroom and amazing customer service!
Stayed 5 nights in May 2024
Response from Customer Service on May 8, 2024
Cecilia, it warms us to hear your comments about the Aloft Chicago Mag Mile. Receiving feedback that praises both our comfortable rooms and attentive team members truly makes our day. We take great pride in offering exceptional service, and we're glad we met your expectations. Your kind words are greatly appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

Arash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair you are going to 3 star hotel, and if you set your expectations right, this is a lovely place. We loved our stay, and staff were so accommodating (great customer service). There was a complimentary coffee in morning and rooms are clean (again my expectation from 3 star hotel). I would recommend them
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Arash, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile. Maintaining a clean environment and providing exemplary service from our team members is a priority to us. We're delighted you made the most of the complimentary morning coffee. Your recommendation is appreciated; we hope to welcome you back in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Theresa, it's great to hear you had a wonderful stay at Aloft Chicago Mag Mile. We immensely appreciate your top score and look forward to providing another delightful experience on your next visit.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Ebony, we're thrilled to see your full score for Aloft Chicago Mag Mile. Your rating showcases the joyous experience you had with us. Please consider us again next time you are in the area. We look forward to accommodating you more in the future.

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Thank you for taking the time to leave this fantastic review, Janice!We're happy to hear you had such a wonderful experience with us at Aloft Chicago Mag Mile and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!

10/10 Excellent

dori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in a wheelchair and the handicapped suites are well designed and easy to get around in. Bathroom has lots of well placed bars. Highly recommend!
Stayed 2 nights in May 2024
Response from Customer Service on May 6, 2024
Dori, it warms our hearts to hear that you found the Aloft Chicago Mag Mile accessible and user-friendly. Our team takes pride in ensuring all guests enjoy a worry-free and comfortable stay. The well-thought space and support you mentioned in the bathroom are testament to our commitment. Your high recommendation means a lot to us, and we look forward to providing another positive experience on your next visit.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Diane, we're truly delighted you enjoyed your experience at Aloft Chicago Mag Mile. We strive to give every guest a memorable stay and your high rating indicates we're succeeding! We're looking forward to hosting you again in the future.

10/10 Excellent

Amey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in May 2024
Response from Customer Service on May 6, 2024
Amey, we're thrilled you had such an amazing experience at Aloft Chicago Mag Mile. Your satisfaction is what we strive for. We hope to see you again soon!

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on May 6, 2024
Brian, thank you for your outstanding rating. Aloft Chicago Mag Mile appreciates your support and we're thrilled to hear you enjoyed your stay. Our team is looking forward to welcoming you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
David, it's wonderful to know you had a positive experience at Aloft Chicago Mag Mile. Your high rating is appreciated and we're grateful for your choice to stay with us. We aim to continue providing a high level of service in the future. We look forward to welcoming you back soon.

10/10 Excellent

jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, tasty coffee in the morning in the lobby, most importantly, great location, it is near Navy Pier, Mag Mile and boat tour agencies. Room is uniquely designed and clean.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 4, 2024
Jie, thank you for sharing your wonderful experience at Aloft Chicago Mag Mile. We're thrilled that the location was convenient for your trip and that you enjoyed our attention to design and cleanliness in the rooms. It's also great to hear that our morning coffee and our team members made a positive impact on your stay. We look forward to welcoming you again soon!

8/10 Good

Cedric

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Cedric, it's gratifying to know that you had a satisfying experience at Aloft Chicago Mag Mile. We lack specifics about your stay, so do not hesitate to give us detailed feedback in the future since this is vital for improving our guest experience. We look forward to your next visit.

10/10 Excellent

Melissa, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. The lobby/gathering area was great & my kids loved the pool. The rooms are basic, but comfortable. My only critique is that the common spaces could use some freshening up. I noticed stains on carpet and upholstery & some cushions were starting to get a little threadbare. Nothing that affected our enjoyment, but noticable all the same. All the staff was friendly & I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 2, 2024
Melissa, we're absolutely thrilled to hear that you enjoyed your stay at Aloft Chicago Mag Mile, particularly our location and the fun your kids had in the pool! Your comment about the common spaces was noted, as we're always striving for excellence in all areas. It's delightful that our team's friendliness made a good impression on you. We eagerly await your next visit.

8/10 Good

Carmen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is in a great location if you want to be within a few minutes ride to shopping, museums and other tourist attractions.
Stayed 1 night in Mar 2024
Response from Customer Service on May 2, 2024
Carmen, we're thrilled to know you found Aloft Chicago Mag Mile's location advantageous, putting you just a short distance away from shopping spots, museums, and popular tourist attractions. We can't wait to welcome you back on your next trip to Chicago.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Steven, it's great to see you enjoyed your stay at Aloft Chicago Mag Mile. We appreciate you rating us and hope to welcome you back in the future for an even more superb experience.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction in the area but not their fault. Some items in the room seemed a bit dingy (window shade, bathroom accessories, lounge ottoman). Nice amenities at the property though.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Sarah, we're thrilled to know you liked the amenities at Aloft Chicago Mag Mile. We appreciate your feedback about certain elements in the room that appeared well-used. Your observations are vital for us to maintain and improve our guests' experience. Despite the external construction beyond our control, your 5-star rating shows your satisfaction which we are genuinely grateful for. We look forward to your next visit.

8/10 Good

Alexis

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun vibe in the lobby!
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Alexis, it's great to hear you enjoyed the energetic atmosphere of Aloft Chicago Mag Mile's lobby. We take pride in creating a lively and entertaining environment for our guests. Looking forward to seeing you back soon.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the great staff you have at Aloft Mag Mile. I had some extenuating circumstances that made my stay a little challenging. In the process I became "best friends" with your staff. They were so accommodating, helpful and made me feel welcome in spite of needing to as for favors and special accommodations. Parking and front desk staff is outstanding. Thanks to all of them!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Nancy, we couldn't be more pleased to read your glowing remarks about your experience at Aloft Chicago Mag Mile. It's delightful to hear how our remarkable team members made you feel welcome and eased your stay, despite the challenges you faced. Your uplifting note about our parking and front desk colleagues is truly appreciated! We sincerely look forward to welcoming you back under better circumstances.

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full recommended
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Ahmed, thank you for your high praise of Aloft Chicago Mag Mile! We're thrilled to hear of your recommendation. We aspire to provide an exceptional experience for all of our guests, and your review is a testament to that. Looking forward to having you stay with us again in the future.

6/10 Okay

KEMAL

Liked: Cleanliness, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Kemal, it's great to hear you had a satisfactory experience at Aloft Chicago Mag Mile. Your kind words motivate us to maintain high standards of service and comfort. We hope to welcome you back soon for an even more impressive stay.

8/10 Good

JASMINE

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Friendly staff. Pet friendly hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jasmine, it's wonderful to hear that you had a pleasant experience at Aloft Chicago Mag Mile. We're glad you found our team members approachable and enjoyed our pet-friendly policies. We hope to welcome you, and perhaps a furry friend, in the near future. Safe travels.

8/10 Good

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, the staff is really nice and helpful, we run out of some toiletries but the response was very quick. Close to everything, you can walk to really nice restaurants and shopping places.I recommend this place
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Marco, it's fantastic to hear you enjoyed your stay at Aloft Chicago Mag Mile. We're pleased our team members impressed you with their helpful and fast service. It's also great to know that our central location helped you explore the nearby restaurants and shopping avenues easily. Your recommendation means a lot to us. Looking forward to welcoming you back on your next visit to Chicago.

2/10 Terrible

Flacko 2

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Flacko, it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEED ACTUAL WARM POOL AND HOT TUB
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Kayla, we appreciate your feedback. Your suggestion about enhancing our pool and hot tub amenities is well-received. We always strive for improvement and will take your remarks under advisement. We can't wait to welcome you back to Aloft Chicago Mag Mile for an even better experience.

8/10 Good

Lorrie, Morrisville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Diamond was exceptional! The only thing is that I paid for the expensive city view and received the lower city view room. This was a 108.00 difference to my pocket. Otherwise everything was excellent. Don’t pay for the extra city view.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Lorrie, it's wonderful to know that you found our team member, Diamond, to be exceptional at the Aloft Chicago Mag Mile. We're sorry to hear there was some confusion regarding your room view. It's typically one of the aspects guests enjoy most. It's lovely to know that, overall, you found everything to be excellent. We value your feedback and are always striving to improve our guest experience. Thank you for your comments regarding the city view, and we're looking forward to welcoming you back in the future.

6/10 Okay

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
stay was nice and hotel was cute
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Caleb, it's wonderful to hear that your stay at Aloft Chicago Mag Mile was pleasant and you found the hotel to be quaint. We anticipate your return for an even more satisfying experience.

10/10 Excellent

Dashawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel would come back and visit
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Dashawn, we're thrilled to know that you found Aloft Chicago Mag Mile to be a lovely place to stay. It's great you're considering us for future visits. We'll be waiting eagerly to welcome you back. Thank you for choosing us!

6/10 Okay

Montana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
We appreciate the feedback, Montana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Hailey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Hailey, it's wonderful to hear that you had a great stay at Aloft Chicago Mag Mile. We're elated your experience was a positive one and we look forward to seeing you again on your next visit to Chicago. Safe travels!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good my only concern was that some of the towels had some dark gray-ish stains on them, but i figure thats just from wear and tear, but it wouldve been nice to have clean pure white towels. Otherwise it was a good stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Rebecca, thank you for taking a moment to share your experience. We regret to learn about the matter with the towels. Though incidental, it still falls below our usual high standards for pristine guest amenities. We're glad to know the rest of your experience was enjoyable at Aloft Chicago Mag Mile. Rest assured, your feedback will be communicated with our housekeeping team for improvements. We hope to welcome you back, ensuring an uncompromised attention to detail on your next visit.