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Reviews of Bel Jou Hotel – Adults Only – All Inclusive

3.5 out of 5
Bel Jou Hotel – Adults Only – All Inclusive
La Pansee, Castries

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 270 reviews" "
Rating 8 - Good. 63 out of 270 reviews" "
Rating 6 - Okay. 27 out of 270 reviews" "
Rating 4 - Poor. 12 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nenad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel and had a great stay. Rooms were very nice with a great garden and sea view. The food was also great and was varied. There is a shuttle that takes people to Castries. Overall it was a great stay.

10/10 Excellent

Naresh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with 2 pools and an amazing view where you can catch the sunset from your room or the rooftop area. Excellent service and staff who are always on hand to get you a drink. Food availabile throughout the day with 3 buffet meals and snacks available. Location however isnt the best. The hotel is based on a high hill so cannot walk around the area easily, therefore taxis mostly required. However the hotel does provide complimentary shuttles to the beach and Castries town.
Stayed 6 nights in May 2024

6/10 Okay

Tara

Traveled with partner
Liked: Staff & service
First, the majority of the staff were very kind and tried to help. But otherwise it was not a good experience. We only stayed one night luckily. But the area itself is not nice, the parking area looks like a run down motel. The rooms are small, they do not provide any drinks, not even water in the mini fridge but left a sheet out where you can purchase drinks for your fridge which i found odd for an all inclusive. The snack bar and bar have odd hours and only appeared open mid day, the coffee shop doesnt open until 10am. The pools are only open 8am-6pm. We went to the rooftop bar at 8pm and no one was around to take our order, it opens at 6pm. At 2:45am our room door randomly flew open and we didnt notice until around 4am so i woke up with multiple bug bites, not to mention its a huge safety and security issue. We had to lift the toilet cover to get it to flush and in the morning there were hundreds of ants inside. Overall not what you'd expect of an all inclusive .
Stayed 1 night in May 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing! The staff was so kind, friendly and helpful. The food was delicious, property was beautiful and the on site activities were fun. Would recommend 10/10 and would return in the future
Stayed 4 nights in Apr 2024

10/10 Excellent

Joselle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 6 nights in Apr 2024

10/10 Excellent

Diane

Stayed 6 nights in Apr 2024

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Bel Jou Hotel are the epitome of hospitality and professionalism. From the moment I arrived, I was greeted with genuine warmth and kindness that made me feel instantly at home. Throughout my stay, every member of the team went above and beyond to ensure that my experience was nothing short of exceptional. Whether it was offering personalized recommendations for local attractions, attending to my needs with promptness and efficiency, or simply sharing a friendly conversation, their dedication to guest satisfaction was truly remarkable. Their passion for their work shines through in every interaction, creating a welcoming and inclusive atmosphere that sets Bel Jou apart. I am incredibly grateful for the outstanding service and genuine care provided by the staff, making my stay truly unforgettable.
Stayed 5 nights in Apr 2024

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING! The food was excellent! Beautiful property, close to the beach!
Stayed 5 nights in Apr 2024

10/10 Excellent

Lidia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating to our every need. Great view from our ocean view room. Overall very pleasant stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2024

10/10 Excellent

Marian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were friendly,helpful and accommodating…food were exceptional…overall a wonderful place to have a vacation.
Stayed 4 nights in Apr 2024

8/10 Good

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was exceptional, bouffe style i enjoy it alot.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, service, food was excellent.
Stayed 5 nights in Mar 2024

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice place to relax. Clean and safe. Food and food options were above average, not fantastic. Front desk and attendants were wonderful and the entertainment was pretty darn good, but not loud enough to keep me awake when I didn’t want to be there. My big issue was the food service, from the person greeting you to the attendants/servers, very poor attitudes and attention. Weighs on you if you eat three meals a day for over a week. I would recommend.
Stayed 9 nights in Mar 2024

8/10 Good

Theodore

Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer Lauren

Stayed 3 nights in Mar 2024

8/10 Good

Latrice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely go back to Bel Jou. The property was clean and the staff were friendly. My husband and I absolutely loved the food. However, I wish there were more dining options especially fine dining. Overall the stay was great!!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Myron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is par excellent. I’ve stayed at nanny places but Bel Jou staff is by far the best overall!!! Leo, Taysia, Cyprian, Dean, Princess, Brendan Kidada, 😌 and others I can’t pronounce their names but stand out tremendously with their care and personality Activities were outstanding and the director made it even better Jeffery with the G😂. Miss them all like family already
Stayed 6 nights in Feb 2024

10/10 Excellent

Hans, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, friendly staff.
Stayed 5 nights in Feb 2024

10/10 Excellent

James Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. The music and shows were entertaining and fun. The grounds were kept up nicely. The coffee was great. The food was delicious. The staff members were kind, helpful, and seemed genuinely interested in our comfort.
Stayed 3 nights in Feb 2024

8/10 Good

candice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is nice. However is extremely quite - no carribean sounds during the day, no real activity except 9pm live music or DJ. You have to pay for bottled water- no mini bar in rooms. Its good for Relaxing. But if you dont like super white places this is not the place for you. the staff are very accommodating and the food is great at the hummingbird restaurant
Stayed 4 nights in Feb 2024

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay in St. Lucia if you are looking for a quiet adults only all inclusive resort. Staff were very friendly and helpful and the food was amazing and the facility extremely cleanly. The views all around were spectacular. We love it there and will definitely be returning ! ♥️
Stayed 8 nights in Feb 2024

8/10 Good

Samie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice overall except for the spa. Some money went missing from my wallet when I was getting a massage at the spa.
Stayed 5 nights in Nov 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous food and a very restful environment. A shuttle or long walk to the beach but very clean pools at the Hotel. Many activities and entertainment as well.
Stayed 7 nights in Jan 2024

10/10 Excellent

Nicole Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at the bel jou! They treated us very nice, had lots of fun things to do every night! The food was very good, lots of options! They shuttle you to the beach and it’s a nice beach. The only downside was our room smelt really musty. We should have said something but we assumed that’s normal for the moistness in the area.
Stayed 7 nights in Jan 2024

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front of house / welcome desk were friendly and attentive. Restaurant staff were a bit slow and not as inviting. Nice hotel and view.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura, Hinesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Ronald Frank-Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Colleen

Traveled with partner
Liked: Staff & service
Stayed 12 nights in Jan 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion would be that the mattress is not comfortable and the day beds by the pool could use a little more comfort. Or maybe even a curtain/side shelter around the bed for the rain. It’s too bad about the mattress as my back was in pain after a few nights. Otherwise the staff are amazing! The food is amazing and the peace and quiet was also much appreciated!
Stayed 7 nights in Jan 2024

6/10 Okay

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Bel Jou Hotel in Jan 2024 and thoroughly enjoyed my 8 days there. I liked that the property is small (75 rooms), adults-only, and quiet (not a party place) - perfect for me. I also loved the daily activities like yoga - although they were held only on a couple of days during my stay. While not on the beach, the property has two pools, beautifully lush grounds, and a gorgeous view of the sea and Castries. The staff were exemplary, from the front desk (thanks Stasia!) to the restaurant servers to the cleaners and the shuttle bus driver. As a solo guest, I felt totally comfortable at Bel Jou, and would recommend it to anyone wanting a quiet, relaxing vacation.
Stayed 9 nights in Jan 2024

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Joycelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet secluded cozy spot. Just what I was looking for. However PLEASE PACK INSECT REPELLENT for mosquitoes and get resort towels early. They go quickly. I'd love for the property to invest in more towels. Lots of steps so not the best place if you have mobility issues. The tree frogs don't sleep so ear plugs could be helpful if a light sleeper. Public Beach partnership is nice but you have to pay for beverages onsite and restroom use. Staff was amazing and that is always the difference !
Stayed 4 nights in Dec 2023

8/10 Good

Inga

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2023

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely and clean and the service and staff were excellent. The food was delicious
Stayed 4 nights in Dec 2023

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time here. The staff is amazing and they do an excellent job of keeping the resort clean and entertaining their guests. The food was also delicious. I would definitely recommend and return for another visit
Stayed 7 nights in Nov 2023

10/10 Excellent

Jeniece Zakiya

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Great service. Room just needed some dusting but fine, cleaner glassware, minor stuff but missed a 5-star rating. Would return. Shuttle to town and beach convenient.
Stayed 3 nights in Dec 2023

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members Princess and Sam are wonderful. Nice place to stay.
Stayed 4 nights in Dec 2023

8/10 Good

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The staff was very nice. Stasia at the front desk Mano the shuttle driver and Tinika the bar attendant was excellent. There wasn’t a beach on the property but there was a complimentary shuttle service to the beach which was great. I didn’t like the beach tho but still enjoyed my time. Water should be provided at no additional cost to the rooms, this was strange to me. Water should be provided in rooms to keep guests hydrated, it is after all an all inclusive hotel, the environs was exceptionally clean and tranquil, food was great
Stayed 3 nights in Dec 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Adam

Stayed 4 nights in Dec 2023

8/10 Good

Julian Edward

Location is about 1 hours from international airport. Expect to pay around $85-$100 for a taxi. Roads are windy and steep and driving can be on the erratic side. Resort is situated in a residential area and walking anywhere is risky. There are no sidewalks and the terrain is very hilly. Resort is relaxed and the food was better than expected. Plenty of UK items for breakfast. Plenty of salad, fruit, cheeses, etc. Located not far from the capital and the hotel offers shuttle service. You’ll be there in less than 10 minutes. Not much to do in the city. Markets for tourists but that’s really it. I went into town for some grocery items, Coke, sunscreen, etc. I was hoping for some kind of square or strip to shop and have coffee, sit down, relax, etc….Unfortunately there isn’t one. Taxi driver on the way back to airport told me there are more things to do around the resorts/casino area, which is around 15 minutes north of this resort. In this area you can walk around. Wish I’d of known that earlier. Most excursions involve hiking, walking, etc. The staple water excursions are also available. If you want to do absolutely nothing and relax, I recommend the resort. Using it as a base for excursions, etc, will involve a lot of travel time to and from. Accommodation was comfortable, entertainment was better on some nights than others. Coffee could be better quality if I’m being honest. Back to the food. Each night had a different theme and overall there were many delicious items.
Stayed 7 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff. No complaints. I was a solo traveler and felt safe and welcomed.

10/10 Excellent

Arlene Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent the staff was great friendly Leo, Sean, Brandon, Samantha, and other...Food and drinks unbelievable..I will definitely be going back there...I was there from 16th November to 20th November and it was to short 😀 👍...I recommend anyone to go there its really great you will enjoy it..
Stayed 4 nights in Nov 2023

10/10 Excellent

Shirleth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at Bel Jou! The hotel is so calm and organized! Everything from the welcome to the demeanor of the staff! Additionally, the food is totally delicious and the variety is great! We stayed from 11/18/23-11/20/23. Special mention to all the staff but we managed to get some names: Shanel, Andrea, Annabelle, Stasia and Kidada. Thanks for making our stay easy and relaxing! Hoping to be back soon!! This was our first visit to the island! Stanley and Shirleth!🌻🌹👍
Stayed 2 nights in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
This property has a professional and extremely friendly staff. In addition to food and drinks, this all-inclusive property also features excellent entertainment. The views from the rooftop bar and the dining area are fantastic.
Stayed 5 nights in Nov 2023
Response from Guest Service Manager on Nov 20, 2023
We truly appreciate you taking the time to share your positive experience at Bel Jou Hotel. It's wonderful to hear that you found our all-inclusive experience and entertainment excellent. We take pride in providing a welcoming and helpful environment for all our guests, and it's fantastic to know that you encountered such friendliness and professionalism throughout your stay. Thank you once again for choosing Bel Jou and we look forward to the opportunity to welcome you back for another memorable experience in the future.

10/10 Excellent

Gabrielle Michele Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a short but lovely stay at the hotel! The staff were all friendly and helpful. They made my birthday a special one! I would recommend here to anyone visiting the island.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on Nov 20, 2023
Thank you so much Gabrielle for taking the time to share your lovely experience at Bel Jou Hotel! We are absolutely thrilled to hear that you had such an amazing time, and we're especially delighted to know that our staff members played such a significant role in making your birthday stay exceptional. Thanking you in advance for your referrals. We can't wait to welcome you back.

6/10 Okay

Karolina, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good for the price. The staff are nice and helpful.
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on Nov 20, 2023
Thank you Karolina for taking the time to leave us this review. We are happy to learn that you appreciated the value of our product and look forward to exceeding your expectations on your next stay with us.