The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not enjoying their job but please don't transfer their temper to the guests who are enjoying the vacations and we are not their criminals!
Please provide a customer service training to them as this is a five star hotel.
真实旅客
2019 年 8 月入住 6 晚
10/10 超赞
C.f.
2017年07月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice acommandation!
We have great time here. Location is perfect.
C.f.
2017 年 6 月入住 1 晚
6/10 一般
YC,Hong Kong
2017年01月5日
满意:员工和服务、住宿条件和设施、客房舒适度
Nice hotel but money stolen in my room
The room is comfy and everything is good. But in the last night of stay, after I went breakfast in the hotel, money inside my purse which left in bed was stolen. The security manager said they will investigate, however they didn't follow up after I checked out. It was really unacceptable and disappointed while I was paying over USD300 per night to stay in a 5-star hotel.
YC
10/10 超赞
Shiraz,Falmouth
与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施
It's a grand hotel in a superb location
Shiraz
2024 年 3 月入住 3 晚
8/10 还可以
Patricia
与配偶出行
2024年05月17日
满意:清洁度、员工和服务、服务设施
Great location and public areas. Rooms need a facelift
Patricia
2024 年 5 月入住 2 晚
10/10 超赞
Clive
2024年05月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clive
2024 年 4 月入住 2 晚
10/10 超赞
Jie
2024年05月7日
It’s enough to clean the room one time.
Jie
2024 年 5 月入住 2 晚
10/10 超赞
Carlton
与配偶出行
2024年05月6日
满意:员工和服务、服务设施、住宿条件和设施
Beautiful waterfront view.
Access to the V&A mall without going outside of the hotel was a major plus.
The Complementary breakfast was outstanding
The dinner and servers were professional and courteous
This location gives you access to everything you want from a short walk you can access the mall, boat excursions, a must do helicopter ride to see the area the, The excursion to Robin Island, A bus to take you to table mountain, seal Island and the Africa open Market in downtown Cape Town. A variety of restaurants on the V&A Mall For breakfast lunch and dinner. This may be the best vacation I’ve ever had and a large part of it was Table Bay hotel, and its staff
Carlton
2024 年 4 月入住 5 晚
10/10 超赞
PATRICIA,rochester
与配偶出行
2024年05月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hospitality, Friendly, Clean,Great Breakfast , walkable, shopping mall, Close to the VA waterfront, Beautiful grounds highly recommended will stay there again if ever in South Africa.