Interior

Reviews of Villa Palmeras

3.5 out of 5
Villa Palmeras
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 703 reviews" "
Rating 8 - Good. 162 out of 703 reviews" "
Rating 6 - Okay. 71 out of 703 reviews" "
Rating 4 - Poor. 29 out of 703 reviews" "
Rating 2 - Terrible. 37 out of 703 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuka

Liked: Cleanliness, amenities
It was great staying there!
Stayed 3 nights in May 2024
Response from Thanks for your visit on May 28, 2024
Thank you for your comment. We will work even harder to serve you better.

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys working there where hot and attentive
Stayed 1 night in May 2024
Response from Thanks for your visit on May 28, 2024
Thank you for your comment. We will work even harder to serve you better.

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Ants in our hotel room. Power outage on and off. Staff were nice though. Toast was very delicious.
Stayed 1 night in May 2024
Response from Thanks for your visit on May 24, 2024
Thanks for your comment. We will work even harder to serve you better.

10/10 Excellent

Jocelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place amazing staff!
Stayed 4 nights in May 2024
Response from Thanks for your visit on May 24, 2024
Thanks for your comment. We will work even harder to serve you better.

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thanks for your visit on May 24, 2024
Thanks for your comment. We will work even harder to serve you better.

10/10 Excellent

Alvaro

Liked: Cleanliness
Good customer service
Stayed 1 night in May 2024
Response from Thanks for your visit on May 22, 2024
Thanks for your comment. We will work even harder to serve you better.

2/10 Terrible

Sonia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don't book if you are in a taxi they don't allow you to leave the property pretty much they hold you against your will, till they go and check to check the room they are not friendly at all and the restaurant was close , so place to eat
Stayed 1 night in May 2024
Response from Thanks for your visit on May 22, 2024
Thanks for your comment. We will work even harder to serve you better.

10/10 Excellent

Phara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! i really enjoyed my stay. I recommend it.
Stayed 3 nights in May 2024
Response from Thanks for your visit on May 22, 2024
Thanks for your comment. We will work even harder to serve you better.

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
good
Stayed 4 nights in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

10/10 Excellent

Nafiz Imtiaz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for our stay at Cancun. We stayed for 4 nights here, the price was affordable, staff was friendly, parking was easy. Food was great as well, in fact we had two of our dinners here as well. Rooms are nice and clean and well maintained. All in all, a great place for the price. Few areas of improvement 1. We weren't able to use the pool during our stay as it was being renovated, so that was something of a bummer. 2. They charge you extra for eggs in Breakfast, which was really weird to me. Most of the hotels I have stayed in my life would provide eggs, with bread/waffles, but not here. I would suggest them add a few dollars to the daily rate, instead of asking customers to pay for eggs daily, lol. 3. If anyone wants to feel the vibe of nightlife of Cancun, this place is pretty far away from hotel zone and downtown as well. For us, it wasn't an issue but for some people it might be. Overall,I would recommend Villa Palmeras to my friends and if I am back in Cancun again, might consider staying here again.
Stayed 4 nights in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

6/10 Okay

ARCELINE

Liked: Cleanliness
Disliked: Amenities
There’s no bar
Stayed 5 nights in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

8/10 Good

enrique

Traveled with family
Liked: Cleanliness, staff & service
There's nothing around
Stayed 1 night in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like is clean, nice, the staff so gentle, the room was big. I did not like because is so far. I needed to pay taxi and is so expensive
Stayed 1 night in May 2024
Response from Thanks for your visit on May 14, 2024
Thank you for your comment. We will work even harder to provide you with better service.

6/10 Okay

Jeri-Lynn

Liked: Cleanliness
Stayed for one night. It seems it’s kind of in the middle of nowhere, with nothing really walkable. There’s no restaurant or bar, and the pool was drained when I was there. The continental breakfast was marginal- two pieces of toast, some fruit with a bit of yogurt, Tang. It’s a cute little hotel though, and staff was friendly. The room was clean enough with free bottled water and good AC.
Stayed 1 night in May 2024
Response from Thanks for your visit on May 6, 2024
We greatly value your comments; We continually strive to offer higher quality service.

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
The property itself was very nice, but the area is not the nicest
Stayed 1 night in Apr 2024
Response from GRACIAS on May 3, 2024
Gracias por su visita nos vemos pronto.

2/10 Terrible

Volodymyr

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely small, dirty and noisy rooms that offer limited privacy. Drastically overpriced and inconvenient. The restaurant serves spoiled food.
Stayed 1 night in Apr 2024
Response from Thanks for your visit on Apr 26, 2024
We greatly value your comments; We will follow up on your comment so that this does not happen again and we can offer a higher quality service.

4/10 Poor

OCTAVIANO

Stayed 1 night in Apr 2024
Response from GRACIAS on May 17, 2024
Gracias por tu comentario. Nos esforzaremos aún más para brindarle un mejor servicio.

10/10 Excellent

Gina

Stayed 1 night in Apr 2024
Response from Thanks for your visit on May 14, 2024
Gracias por tu comentario. Trabajaremos aún más duro para brindarle un mejor servicio.

10/10 Excellent

Noe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House feeling
Stayed 2 nights in Jan 2024
Response from Thanks for your visit on Apr 15, 2024
We greatly value your comments; We continually strive to offer higher quality service.

6/10 Okay

Maritza

Stayed 1 night in Apr 2024
Response from GRACIAS on May 6, 2024
Valoramos mucho sus comentarios; Nos esforzamos continuamente por ofrecer un servicio de mayor calidad.

6/10 Okay

Samuel

Stayed 1 night in Mar 2024
Response from GRACIAS on May 3, 2024
Gracias por su visita, nos vemos pronto

10/10 Excellent

sandra

Liked: Cleanliness, staff & service
Road we took was a challenge but was worth it. Nice pool and outside area. Very nice.
Stayed 1 night in Apr 2024
Response from Thanks for your visit on Apr 15, 2024
We greatly value your comments; We continually strive to offer higher quality service.

10/10 Excellent

Aruna

Stayed 1 night in Apr 2024
Response from GRACIAS on May 6, 2024
Valoramos mucho sus comentarios; Nos esforzamos continuamente por ofrecer un servicio de mayor calidad.

2/10 Terrible

Jonathas

Stayed 1 night in Apr 2024
Response from GRACIAS on Apr 25, 2024
Valoramos mucho sus comentarios; Nos esforzamos continuamente por ofrecer un servicio de mayor calidad.

4/10 Poor

Paige

Traveled with partner
Disliked: Amenities, property conditions & facilities
The WiFi in our room did not work, nor did the tv. We asked for some assistance but was just told it does not work. If you're going to be checking in at night, eat before you come. We arrived around 10:00pm and had no options for food. Couldn't get Uber eats because outside food is not allowed and the WiFi didn't work to look it up anyway.
Stayed 1 night in Apr 2024
Response from Thanks for your visit on Apr 2, 2024
Hello, we deeply value your feedback and are committed to improving our services to meet your expectations."

10/10 Excellent

Hilary

Traveled with group
Liked: Property conditions & facilities
The customer service was great! A little disappointed that there wasn’t food available on a Sunday afternoon but was able to Uber Eats.
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Apr 2, 2024
We greatly value your comments; We continually strive to offer higher quality service.

10/10 Excellent

Julie, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel with kind staff. It was quiet and clean. The outdoor lounge area was very nice with the hammocks and wild life. They kindly arranged airport transportation for me as well. I would stay here again.
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Apr 2, 2024
We greatly value your comments; We continually strive to offer higher quality service.

6/10 Okay

Biegbana

Disliked: Property conditions & facilities
I really did not enjoy staying here. The tv in the room didn’t work, the fan for the vent was noisy and barely worked, the bathroom smelt pretty bad. The breakfast left much to be desired; any proteins were extra $. It was also at an awkward location for my needs and although the concierge was helpful to get me a taxi, it was a whopping 700 pesos for a journey of about 20 mins.
Stayed 2 nights in Mar 2024
Response from Thanks for your visit on Apr 2, 2024
We greatly value your comments; We continually strive to offer higher quality service.

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the home style feel of an estate hotel! Amenities were great, huge shower, restaurant on property! Pool, bar, pool table, and nice backyard. You must be buzzed into the property and it is secure feeling! Awesome hospitality!
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Mar 27, 2024
I'm thrilled to hear you enjoyed the cozy, home-like atmosphere of the estate hotel, along with its fantastic amenities! It's always wonderful when a place combines comfort with luxury, and it sounds like this hotel did just that. The security feature adds an extra layer of peace of mind, allowing guests to fully relax and enjoy their stay.

8/10 Good

Tajmeil

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property have potential i usually travel with bed slippers i forgot this trip n walking bare foot the floor was dirty no liquid soap in the shower no bar soap the guy that work at the front desk at night is a excellent staff and also morning shift for breakfast i would recommend staying here if ur on a budget.
Stayed 2 nights in Mar 2024
Response from THANKS FOR YOUR VISIT on Mar 19, 2024
Agradecemos mucho que se haya tomado el tiempo para compartir su experiencia en nuestra propiedad. Lamentamos profundamente los inconvenientes que menciona respecto a la limpieza y líquido como en barra en la ducha. Aseguraremos tomar medidas inmediatas para mejorar estos aspectos y garantizar que nuestros estándares de limpieza y comodidad sean cumplidos consistentemente.Nos alegra saber que la atención recibida por nuestro personal de recepción tanto en el turno de noche como de mañana fue excelente. Valoramos mucho a nuestro equipo y su capacidad para hacer sentir a nuestros huéspedes bienvenidos y apoyados.En cuanto al desayuno, esperamos que haya sido de su agrado y que haya encontrado opciones que satisfagan sus preferencias y necesidades.Tomamos en serio sus comentarios sobre el potencial de nuestra propiedad y el valor que ofrecemos, especialmente para aquellos con un presupuesto limitado. Trabajaremos incansablemente para mejorar y esperamos tener la oportunidad de demostrarle los cambios positivos en su próxima visita.Si decide darnos otra oportunidad, por favor no dude en comunicarse directamente con nosotros para asegurar que su estancia sea tan cómoda y placentera como merece. Agradecemos su recomendación y esperamos poder darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Abigail, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, quiet place The pool area was also nice Would stay here again
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Mar 21, 2024
Thanks for your comments

10/10 Excellent

Joanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there several times and love it. It is only 5 minutes to the airport and very nice. It includes breakfast and has dinner and cocktails for purchase. Lovely!
Stayed 1 night in Mar 2024
Response from THANKS FOR YOUR VISIT on Mar 19, 2024
Thank you very much for your wonderful comments and for choosing to stay with us on multiple occasions! We love knowing that you love our convenient location just 5 minutes from the airport and that our amenities, including breakfast and the availability of dinner and cocktails for purchase, contribute to an enjoyable experience. Our goal is always to provide a charming environment for our guests. We hope to welcome you again soon for another great stay. Your continued preference is greatly appreciated!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Mar 19, 2024
.

10/10 Excellent

Jan Case

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a one night stay arrival, close to the airport. it was SO quiet, serene, and the beds were VERY comfortable. We couldn't have asked for a better spot to arrive to and relax, before continuing on our travels. We would definately make a point of staying here again.
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Mar 19, 2024
Estamos increíblemente agradecidos por sus amables palabras y encantados de saber que nuestra ubicación cerca del aeropuerto, junto con el ambiente tranquilo y sereno y las cómodas camas, le brindaron el lugar perfecto para relajarse a su llegada. Es maravilloso saber que podríamos ser un comienzo positivo para sus viajes. Gracias por considerarnos para futuras estadías; Definitivamente esperamos tener la oportunidad de darle la bienvenida nuevamente y garantizarle otra experiencia relajante y placentera. ¡Buen viaje y nos vemos pronto!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property ; grounds are amazing; place is very close to airport if arrive late; service was a little less than desirable. Recommend a full breakfast as part of the package.
Stayed 1 night in Mar 2024
Response from Thanks for your visit on Mar 19, 2024
Thank you for your feedback! We're thrilled to hear you found our property beautiful and the grounds amazing. It's great to know our location close to the airport was convenient for your late arrival. However, we're sorry to hear that the service didn't fully meet your expectations. We appreciate your suggestion regarding the inclusion of a full breakfast as part of the package and will certainly consider it as we continually strive to improve our guests' experience. Your insights are invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back.

6/10 Okay

Jennifer, Cambridge

Liked: Cleanliness, staff & service
Lovely outside area, the rooms are OK. WiFi isn’t great in the rooms, I would stay again mainly because there aren’t mini fridges and they wouldn’t let me eat food in the room.
Stayed 4 nights in Mar 2024
Response from HOTEL VILLA PALMERAS on Mar 20, 2024
Thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and are glad to hear that you enjoyed our lovely outdoor area. However, we apologize for any inconvenience caused by the quality of the WiFi and the lack of mini-fridges in the rooms.We understand the importance of having reliable WiFi during your stay, and we are actively working to improve our technological infrastructure to provide a more consistent internet service throughout the hotel.Regarding the absence of mini-fridges in the rooms and our policy regarding food consumption in the rooms, we value your input. Your feedback will be taken into consideration as we evaluate ways to enhance our services and policies to better meet the needs and preferences of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects our commitment to delivering excellent service and amenities to all our guests.If there's anything else we can assist you with or if you have any further questions or suggestions, please don't hesitate to reach out to us. Your satisfaction is our number one priority.Thank you once again for choosing to stay with us and for sharing your feedback.Best regards,[Your Name]

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great except there was no lunch or dinner except by Uber and that got expensive. Breakfast was good. No frig or coffee pot in room for a drink. But it is a beautiful place.
Stayed 3 nights in Feb 2024
Response from HOTEL VILLA PALMERAS on Mar 7, 2024
Thank you for sharing your feedback. We're glad to hear that you enjoyed your overall stay with us. We're sorry to hear that the lack of lunch and dinner options was inconvenient for you, especially considering the additional cost of using Uber. We'll take note of your comments regarding the need for a fridge and a coffee maker in the room for the convenience of our guests.We hope to improve in these areas for future stays. We appreciate your feedback and hope to welcome you back to our beautiful place in the future.

10/10 Excellent

Elisabeth

Stayed 1 night in Feb 2024
Response from Thanks for your visit on Mar 21, 2024
Gracias por sus comentarios,

2/10 Terrible

Dennis, Red Deer

Liked: Staff & service
Disliked: Cleanliness
Tiny rooms, very poor housekeeping some lights don’t work in the room bathroom fan sounded like a jet engine, taking off $76 taxi ride from airport ( no schuttle) No restaurant or snack shop of any kind Overall a terrible place, however, check in staff as good as job as they could
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Mar 7, 2024
Thank you for providing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the small rooms, poor cleaning service, and maintenance issues like non-functioning lights and noisy bathroom fan. We understand the frustration caused by the lack of amenities and the inconvenience of transportation options from the airport.Your comments are important to us, and we'll address these issues to improve our services and facilities. We appreciate your recognition of our staff's efforts despite the challenges. We hope for the opportunity to regain your trust and provide you with a better experience in the future.

8/10 Good

Misael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Mar 7, 2024
Gracias.

6/10 Okay

Sean

Stayed 1 night in Feb 2024
Response from Thanks for your visit on Mar 21, 2024
Gracias por sus comentarios,

4/10 Poor

Theodore

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
No Ubers here since it’s close to the airport. Hotel booked us a shuttle that was 15 minutes late to our reservation time. No elevator and stairs are curved, towel on floor in case ceiling leaks. Dogs in neighborhood bark all night. Front desk guy told us to sign up for didi taxi which was the only way we got out.
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Mar 7, 2024
Thank you for providing your feedback. We apologize for the inconveniences you experienced during your stay. It's unfortunate to hear that there were no Uber options available near the airport and that the hotel's transportation service arrived late. We understand the challenges posed by the lack of an elevator and the curved stairs, as well as the discomfort caused by the noise from neighborhood dogs throughout the night. We're sorry for the inconvenience caused by the towel on the floor in case of leaks from the ceiling. Regarding transportation options, we regret any miscommunication regarding the availability of taxi services like Didi.Your comments are important to us, and we'll work to address these issues to enhance our guests' experiences in the future. We appreciate your understanding and hope to have the opportunity to better serve you if your travels bring you back to the area.

2/10 Terrible

Eric

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel en fin de vie. Le restaurant est fermé, la piscine est dégeu, pleine d'algues. Ouash. Never again
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Feb 21, 2024
Lamentamos su mala experiencia,

10/10 Excellent

Curtis

Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Feb 21, 2024
gracias.

8/10 Good

sa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cute, clean, comfortable with nice staff, and breakfast. But the surrounding is not convenient. We walked around one house in the neighborhood, several small convenient stores with some soda and chips, no restaurants.
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Feb 19, 2024
Gracias.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from THANKS FOR YOUR VISIT on Mar 21, 2024
Gracias por sus comentarios,

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good accomodations for the price. Good breakfast in the morning. Wish though more options for food other times of the day.
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Feb 16, 2024
Gracias.

6/10 Okay

Glenys

Liked: Staff & service
Pros: the bed was comfortable. The air conditioner worked, albeit a little noisy. Lots of hot water and a spacious room. It was a ground floor room with a small patio and really lovely grounds. I enjoyed breakfast. Cons: My room was definitely showing its age. The furniture had lots of nicks and dings. The air conditioner was a little noisy but didn’t interfere with my sleep. Linens were certainly showing their age. The security lock was broken on my door. The cheapest sort of locking door knob didn’t inspire much confidence. And the blinds on the patio doors did not meet in the middle so quite easy for someone to see inside the room if strolling around the grounds. Hard to find and not a walkable neighborhood.
Stayed 1 night in Feb 2024
Response from HOTEL VILLA PALMERAS on Feb 16, 2024
Gracias por compartir tus impresiones detalladas sobre tu estadía en el hotel. Nos complace saber que encontraste la cama cómoda y que disfrutaste del desayuno. También apreciamos tus comentarios sobre la disponibilidad de agua caliente y la amplitud de la habitación, así como el agradable patio y los hermosos jardines.Por otro lado, lamentamos que hayas experimentado algunas dificultades durante tu estadía. Tomamos nota de tus preocupaciones con respecto al estado de la habitación, incluidos los muebles, la ropa de cama y la cerradura de seguridad. Estos son aspectos en los que definitivamente buscaremos mejorar para garantizar una experiencia más satisfactoria para nuestros huéspedes. Agradecemos tus comentarios sobre las persianas de las puertas del patio y la ubicación del hotel. Trabajaremos en solucionar estos problemas para brindar un entorno más seguro y cómodo para nuestros huéspedes, así como mejorar la accesibilidad y la señalización para facilitar la llegada al hotel.Valoramos enormemente tus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar que nuestros estándares de calidad se mantengan altos. Esperamos que nos des otra oportunidad en el futuro para mostrarte una experiencia más positiva. Si necesitas cualquier otra cosa, no dudes en contactarnos. ¡Gracias nuevamente por tu retroalimentación!

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from Thanks for your visit on Mar 21, 2024
Gracias por sus comentarios,