Dear John Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience in your room. We take cleanliness and pest control very seriously.However, upon thorough investigation, we did not receive any reports regarding dead cockroaches in any of our rooms or issues with slippery floors during the timeframe of your stay.Nonetheless, we sincerely apologize for any discomfort or inconvenience you may have experienced. We strive to maintain high cleanliness standards throughout our property, and we regularly inspect and address any pest control issues promptly. Additionally, our team is dedicated to ensuring the safety and well-being of our guests, and we take immediate action to address any concerns related to slippery floors.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We deeply value honesty and transparency in all our communications with guests. We regret if there was any misunderstanding or misinformation provided to you regarding the adventure you were planning to undertake. Our aim is always to provide accurate and helpful information to enhance your overall experience with us.Your comments have been shared with our team to ensure that we maintain clear and transparent communication with our guests at all times.In regards to handing over your room key card for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We're genuinely sorry to hear that you found our all-inclusive offerings somewhat limited. While it's true that we offer a selection of premium items, like lobster and prime rib, for a small surcharge, we understand your perspective. Your feedback is invaluable to us, and we're committed to enhancing our offerings based on your input. Thank you for bringing this to our attention.Once again, we apologize for the issues you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Sandra,Thank you so much for your review of your recent stay at The Royal Sands.We're genuinely sorry to hear that your check-in experience wasn't as warm as we strive to provide for all our guests. We'll address this with our team to ensure that all guests feel welcomed from the moment they arrive.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Regarding the upcharges at our restaurants, please note that while the majority of our offerings are included in the all-inclusive package, there may be certain premium items that incur an additional charge. We apologize if this was not adequately communicated during your stay.We're sorry to hear about your experience with some of our staff members. Providing warm and welcoming service is a top priority for us, and we will address this issue with our team to ensure consistent hospitality throughout the resort.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Joseph,Thank you so much for your review of your recent stay at The Royal Sands.Regarding the changes and the ongoing improvements at our resort, we apologize if these changes have impacted your experience negatively. We are continuously striving to enhance our offerings and facilities to ensure that our guests have the best possible stay with us.We understand your concerns about the current restaurant options. Please rest assured that we are working diligently to introduce new dining options that will exceed your expectations. Additionally, while the water park project is underway, we aim to provide alternative entertainment and amenities to ensure that all our guests have a memorable experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Ismael,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate you taking the time to share your feedback with us. While we regret to learn about the challenges you experienced during your stay, we genuinely value all comments from our guests as they provide us with valuable insights to improve our services.We're glad to hear that you chose to stay with us and hope that despite the challenges you encountered, there were some positive aspects of your experience. Your comfort and satisfaction are our top priorities, and we're committed to addressing the issues you raised to enhance the overall guest experience.Regarding your concerns about service quality and dining options, please know that we take these matters very seriously. From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Additionally, guests at The Royal Sands have the option to visit our sister resorts, The Royal Cancun and The Royal Haciendas, where they can explore a wider range of dining options and culinary experiences.We continuously strive to provide exceptional service and offer a diverse range of dining choices to cater to our guests' preferences.We apologize if we fell short of meeting your expectations during your stay and hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Tyra,Thank you so much for your review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a fantastic stay at The Royal Sands. Our goal is to provide a hassle-free and enjoyable experience for all our guests, and we're delighted to know that you found everything to be included, allowing you to simply show up and enjoy your time with us.It's fantastic to hear that you enjoyed your stay so much that you've already planned your next visit before leaving! We can't wait to welcome you back and provide you with another memorable experience.Thank you once again for your kind words, and we look forward to seeing you again soon!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Catherine,Thank you for sharing your wonderful review of your recent stay at The Royal Sands!We're delighted to hear that you had a fantastic experience with us. It's wonderful to know that you found our staff friendly, enjoyed the good food, and appreciated the beauty of our beach. Providing our guests with a memorable and enjoyable experience is always our priority, and we're thrilled that we could meet your expectations.Your kind words mean a lot to us, and we truly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Cynthia,Thank you for your fantastic review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a wonderful experience during your time with us. It's delightful to know that you enjoyed our spa and gym facilities, found our staff incredible, and appreciated the great activities available at the resort. Providing our guests with exceptional service and a wide range of enjoyable activities is always our goal, and we're delighted that we could exceed your expectations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent