Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Extended our vacation for 2 days and picked this hotel for its location.
Arrived early, and our room was ready. Reception team, bellboy, buffet host, and waiters were very friendly, informative, and provided a great service. Food is fresh with limited options, but everything tasted good. Room with ocean view was clean and the view was beautiful. Pool area was clean and plenty of seating. Beach area very relaxing (cabana extra charge).
Made reservations for their "El Mortero Restaurant" absolutely loved it. Food, service, and the live Mariachis were fantastic. Nightlife is within walking distance less than 2 mins at a leisurely pace.
Do to the hotels location, expect a younger crowd (bit noisy, rowdy at times), there are also plenty of families with kids, might get splashed a few times do to kids jumping/playing in the pool.
Overall, we enjoyed our time, would return, but for a similar short stay.
Want to thank the hotel staff that took the time to provide us with a piece of cake and a bottle of wine in celebration of my wife's birthday. An extra touch that made her smile.
Comment from Hotel Management
May 31, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Solano,Thank you for your detailed feedback. We're pleased to hear that you extended your vacation with us and enjoyed the location, service, and amenities. Your appreciation for our staff, food, and the special birthday touch for your wife means a lot to us. We understand the ambiance might not be for everyone due to the younger crowd, but we're glad it didn't overshadow your overall experience. We look forward to welcoming you back for another stay.Best regards,
by A verified traveler
Posted May 30, 2024 on Expedia
by A verified traveler
Posted May 25, 2024 on Expedia
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Comment from Hotel Management
May 26, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Palomares,Thank you for your wonderful rating! We're delighted to know you had a great stay with us.Best regards,
by A verified traveler
Posted May 24, 2024 on Expedia
The pool was dirty, the beach bar does not exist, and the ambiance was terrible.
Comment from Hotel Management
May 26, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Salomon,Thank you for your feedback. We apologize for the disappointing experience regarding the pool cleanliness, lack of a beach bar, and the ambiance. We will address these issues to improve our services.Best regards,
by A verified traveler
Posted May 24, 2024 on Expedia
Hotel was dirty. The AC was not working and we still haven’t gotten back a refund from our stay since we canceled.
Comment from Hotel Management
May 26, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Salomon,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness and the non-functional AC. We are also looking into the refund issue and will resolve it as soon as possible.Best regards,
by A verified traveler
Posted May 17, 2024 on Expedia
Very friendly and amazing atmosphere
Comment from Hotel Management
May 20, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear LanaThank you for your kind review. We're delighted to hear that your experience at our establishment was excellent and that you enjoyed the friendly atmosphere. Your support and feedback mean a lot to us! We look forward to seeing you again soon and continuing to provide you with equally amazing moments.Kind regards,
by A verified traveler
Posted May 14, 2024 on Expedia
The a/c didnt work the whole time we were here and the water had issues cold or hot
Comment from Hotel Management
May 15, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Yanez,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the air conditioning and water issues during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future.Best regards,
by A verified traveler
Posted May 13, 2024 on Expedia
Comment from Hotel Management
May 15, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Wrentz,Thank you for your feedback and positive rating. We appreciate your stay with us and hope to welcome you back soon for an even better experience.Best regards,
by A verified traveler
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Yoder,Thank you for your excellent rating! We're thrilled to hear that you enjoyed your stay.Best regards,
by A verified traveler
Posted May 2, 2024 on Expedia
Primero que nada , el check in super tardado, los baños necesitan reparacion, la comida no es buena, si quieres pedir camarones es un cobro de 600 pesos, el servicio al cuarto cobran 90 pesos, tienes que salirte de la alberca para ir a comer,no te llevan snacks a los camastros, en general muy malo para el precio
Comment from Hotel Management
May 3, 2024 by Kurt Reiband E-Concierge, Hotel Management
Estimada Srta. Martinez,Agradecemos sinceramente sus comentarios sobre su experiencia con nosotros. Lamentamos mucho que no hayamos cumplido con sus expectativas durante su estancia. Sus comentarios son muy importantes para nosotros y los tendremos en cuenta para mejorar nuestros servicios en el futuro.Atentamente,
