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Reviews of Hotel Bonampak

3 out of 5
Hotel Bonampak
Av. Bonampak #225, SM.4 MZA. 9 LTS 48-51, Cancun, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

wigberto

Traveled with family and small children
Ok for one day
Stayed 1 night in Apr 2024
Response from Hotel Bonampak on May 4, 2024
Thank you for staying with us

4/10 Poor

Pauletta

Traveled with family and small children, Traveled with family
Disliked: Staff & service
I stood in an extremely long line 3 times, hours apart being told I would have early check in with a tower view by noon and would receive a phone call. Not only did this not happen, there was no apology for the inconvenience the staff did not care, I was just another number to them. Staff will say anything to shut you up. WiFi service in my room sucked, my child couldn’t watch tv without continued internet disruption. We finally just went to sleep. Night one sucked.
Stayed 1 night in Feb 2024
Response from ALX on Apr 23, 2024
Dear guest:We really sorry to know you havent a good experience and you didnt enjoyed your stay at the hotel, well try to find a better solution about mentioned it, thanks for your comments.Hotel Bonampak.

10/10 Excellent

Keekira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Bonampak on Apr 20, 2024
Muchas gracias por sus buenos comentarios, su opinión es muy importante para nosotros.

10/10 Excellent

Richard, Marysville

Business traveler
As always very professional , clean , good location .
Stayed 1 night in Apr 2024
Response from Hotel Bonampak on Apr 18, 2024
Muchas gracias por sus buenos comentarios, su opinión es muy importante para nosotros.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Bonampak on Apr 15, 2024
Muchas gracias por su comentarios, su opinión es importante para nosotros.

8/10 Good

Roy

Business traveler
Decent hotel, but the first room smelled of some odd cleaning product and the road noise was loud. My second room smelled very strongly of sewer gas and the hotel was unable to fix it. Location and service were otherwise very good.
Stayed 1 night in Apr 2024
Response from Hotel Bonampak on Apr 11, 2024
Muchas gracias por sus comentarios, lo tendremos en consideración.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple, nothing fancy but I was pleased the bathroom and rooms were clean upon arrival, no stains or mold visible. The beds and linen were comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Bonampak on Apr 7, 2024
Thanks for share your experience with us.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay here, and it was nice and quiet convenient next to two restaurants a pharmacy and a convenient store great location for a quick trip, the pool is amazing as well
Stayed 2 nights in Mar 2024
Response from Hotel Bonampak on Mar 11, 2024
Dear Courtney, thank you so much for share your experience with us, we hope that you comeback soon.

10/10 Excellent

Hind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 5 nights in Mar 2024
Response from Hotel Bonampak on Mar 9, 2024
Than you for share your experience with us, that is very importat for us.

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I commend the cleanliness of the property. There were bits of repair going on but they still manage to keep it clean. Hotel staff were friendly and helpful. They always respond promptly on any request. Breakfast is good but maybe introduce food variety in future, if possible. I was happy to be assigned a poolside room as it’s a bit quiet. It could have been a perfect stay but on the last night of our , the guest beside our room played loud sounds which woke me up and unable to have a good sleep. However, overall it’s an enjoyable stay and would recommend it.
Stayed 6 nights in Feb 2024
Response from Hotel Bonampak on Mar 6, 2024
Dear Herman, thank you for share your experience with us, was a pleasure can serve you, we hope come back soon and you be fine.

10/10 Excellent

Liudmyla

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Hotel workers were very friendly and helpful. The hotel is nice and clean. I recommend it.
Stayed 8 nights in Feb 2024
Response from Hotel Bonampak on Mar 6, 2024
Thank you for share your experience with us.

10/10 Excellent

Alexandr

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 6 nights in Feb 2024
Response from Hotel Bonampak on Mar 6, 2024
Thank you for share your experience with us.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Mar 4, 2024
Estimado Ariel, ha sido un placer tenerlos con nosotros, esperamos su próxima visita a esta su casa.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice and attractive hotel. Quite clean. Comfortable room and beds. However, the staff don't seem to have an inkling of the meanings of "service industry" and "hospitality." Example 1: I asked for a second room key card for my son. "We allow only one card per room," the stoney-faced bureaucrat at reception said. "If your son needs to get into the room (which he did since we was a paying guest there), he will have to get a security guard to accompany him to open the door." Example 2: "Could I get a late check-out?" Answer from the expressionles automaton behind the desk; "We don't offer a late check-out." End of discussion. Nice hotel. Not nice people.
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Mar 1, 2024
Dear Mike, we really sorry every that situation, well try to better that details to offer a better services and that your experience will be most confortable, we hope that your can give us other oportunity for change that bad first impresion.

8/10 Good

Sany

Stayed 4 nights in Feb 2024
Response from ALX on Feb 27, 2024
THANK YOU A LOT TO TATES US WE HOPE YOU DOING WELL HOTEL BONAMPAK

10/10 Excellent

ARNOLD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as described. A short walk to the red bus connection and a variety of restaurants. A continental breakfast was included.
Stayed 3 nights in Feb 2024
Response from Hotel Bonampak on Feb 26, 2024
Dear Arnold, thank you for sharing your experience with us, is very important for us to know that your stayed was satisfactory, we hope you come back soon, well be happy to receive you again.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was extremely clean and surprisingly quiet. It was in a convenient location. A mini fridge in the room would have been nice and parking was busy but always managed to get a spot. Would definitely recommend staying here.
Stayed 5 nights in Feb 2024
Response from Hotel Bonampak on Feb 24, 2024
Dear Carly, thank you for you good comments, all it help us to be better, we hope you come back soon.

6/10 Okay

Linda

Business traveler, Traveled with family
Liked: Staff & service
The noise was the biggest complaint.
Stayed 1 night in Feb 2024
Response from ALX on Feb 21, 2024
We really sorry to know you havent a good experience and you didnt enjoyed your stay at the hotel, well try to find a better solution about mentioned it.Hotel Bonampak.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Feb 21, 2024
Thanks for sharing your esperience with us, thats important for Hotel Bonampaks team.We hope you comback soon.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
It's my second stay in this hotel. Super clean, friendly, great location if younhave things to do in downtown.
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Feb 21, 2024
For us is a pleassure.We hope you continue consider us like your first option.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar en pleno centro y cerca de todo caminando o cualquier medio de transporte, el desayuno incluido consiste en cereales, pan dulce, jugos , leche y café , lugar limpio , staff amable, para descanso de una noche esta bien y como en toda ciudad hay ruidos de carros y música, pero al estar muy cansados no importa.
Response from Hotel Bonampak on Feb 7, 2024
Estimada María, el equipo de Hotel Bonampak le agradece por sus buenos comentarios, esperamos verle nuevamente muy pronto.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy limpio todo; los cuartos y la alberca El staff es muy amable. Desayuno está incluido Hay muchos lugares que puedes ir caminando. Facilidad de transporte. Muy cerca del Aeropuerto
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Feb 5, 2024
Estimada María, nos alegra saber que su estadía ha sido placentera, esperamos en su próxima visita nos tome como su primer opción.

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bed is confortable, room spacious, NO funny smells. Nice pool and location. I have stayed here before and have not been disappointed.
Stayed 1 night in Feb 2024
Response from Hotel Bonampak on Feb 5, 2024
Dear María thanks for sharing your experience with us, we hope you come back soon.

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the cleanest hotel we have been in. Great staff. Nice pool for swimming short laps. Hotel bans alcohol which quiets the place; however, we routinely smuggled beer in, but we’re careful not to flaunt it. They were constantly repairing which at times created lots of noise, but I’d rather deal with that than staying at a place falling apart. Continental breakfast was limited to cold cereal and pastries with decent coffee and juices. Be sure to ask for pool side room as the road is busy and noisy. We loved walking to a variety of restaurants within 3 blocks. We felt safe but we’re back in room by 8:00PM. Bicycle rental is 1 block away. For $30US we got two bikes for a day to bike to beaches. We used city buses 4 times. Cheap! I’d stay here again. We did have ideal weather for 9 days. 24C - 30C!!!
Stayed 9 nights in Jan 2024
Response from ALX on Jan 31, 2024
we glad to hear about your experience in our Hotel. we hope to say hello again very soon. staff Bonampak wish you a nice trip back at home.

10/10 Excellent

Galina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefer better choice for breakfast
Stayed 5 nights in Jan 2024
Response from Hotel Bonampak on Jan 29, 2024
Thanks for share your experience with us

10/10 Excellent

Ravikiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near malls and restaurants. Taxis available all the time. Courteous staff. Nice pool. Clean overall.
Stayed 4 nights in Jan 2024
Response from Hotel Bonampak on Jan 29, 2024
Thanks for share your experience with us.

2/10 Terrible

Meba

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not sat from the moment we just in they were cold and unpleasant. To makematter worse we we got back to outgooms on Saturday three rooomon our floor one right in front of and the Otha er was on the left right there . Then the last at the end of the hall . They played musical night we called security and spoke with the but some it was there local team the not to br handles do re starting recording front-9:30 the noise continues until 345 .my mom and we petrified of your lives we had no money and no where to go until 10:40 when a family was able to get us a new hotel to stay at.
Stayed 7 nights in Jan 2024
Response from Hotel Bonampak on Jan 22, 2024
Dear Meba, thanks you for share us your experience, we really sorry that your stay wasnt good, well try to better this details to be better and give your a good services.Our better wishes.

10/10 Excellent

Maureen

Stayed 1 night in Jan 2024
Response from ALX on Jan 18, 2024
THANKS TO RATE US THATS HELP US TO IMPROVE EACH DAY.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from ALX on Jan 18, 2024
GRACIAS POR SU CALIFICACION ESO NOS IMPULSA A MEJORAR CADA DIA.

8/10 Good

Paul Deangelo

Stayed 3 nights in Jan 2024
Response from Hotel Bonampak on Feb 3, 2024
Thank you for sharing your experience with us.

6/10 Okay

sean

Liked: Cleanliness, staff & service
Wouldn’t stay again unfortunately. There’s nothing wrong with the property itself. However, it’s next to a busy road (3 lanes in each direction) and is busy throughout the night as it’s close to the hotel zone. If you want a quiet nights rest, you won’t get it here. The hallways also echo all the noise which woke us up in the mornings.
Response from ALX on Jan 8, 2024
Dear guest:We really sorry to know you havent a good experience and you didnt enjoy your stay at the hotel, well try to find a solution about mentioned it, thanks four your comments.Hotel Bonampak.

2/10 Terrible

Damian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad receptionist. Nasty room. Noisy place
Stayed 1 night in Jan 2024
Response from ALX on Jan 8, 2024
Dear guest:We really sorry to know, you have no a good experience in your stay at the hotel, believe us we'll tray improve our services for following visities.Hotel Bonampak.

8/10 Good

Carroll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ALX on Jan 8, 2024
hola, Carroll gracias por calificarnos, esperamos salúdate en tu próxima visita muchos saludos Hotel Bonampak.

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024
Response from ALX on Jan 8, 2024
saludos Chrisgracias por tu puntuación, nos complace saber que estuvo bien tu estancia, esperamos darte la Bienvenida nuevamente. Hotel Bonampak.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Friendly staff
Stayed 1 night in Dec 2023
Response from ALX on Jan 8, 2024
Hi, Juan thanks a lot for your comments and rates us, we hope welcoming to you again. Hotel Bonampak.

10/10 Excellent

Vignesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from ALX on Jan 8, 2024
Hello Vignesh thank you so much for rates us, and show us that you had a good stay at the Hotel.

10/10 Excellent

Dheeraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ALX on Jan 5, 2024
agradecidos por su visita y por su puntuación, esperamos saludarlo nuevamente.

6/10 Okay

Sachin

Liked: Amenities
Stayed 1 night in Dec 2023
Response from ALX on Jan 5, 2024
agradecidos por su visita y por su puntuación, su comentario nos ayuda a mejorar en el servicio.

10/10 Excellent

Josanne, Killeen

Stayed 3 nights in Dec 2023
Response from ALX on Jan 5, 2024
agradecidos por su visita y por su puntuación

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ALX on Jan 5, 2024
agradecidos por su visita y por su puntuación, esperamos saludarlo nuevamente.

10/10 Excellent

Lirio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 5 nights in Dec 2023
Response from ALX on Jan 5, 2024
agradecidos por su visita y por su puntuación, esperamos saludarlo nuevamente. sus comentarios nos ayudan a mejorar.

10/10 Excellent

Shammi

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms facing the road have a lot of noises.. but it is unavoidable I guess
Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
THANKS A LOT FOR YOUR COMMENTS THAT HELP US TO IMPROVE FOR YOU. WE HOPE TO SAY HELLO VERY SOON

10/10 Excellent

Billl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and well kept. The included continental breakfast is sweets and cold cereal. Some fruit and yogurt would be a big improvement The hotel is a no alcohol facility and I can appreciate that but it should be made clear before booking. That would surely attract some and detract others. Overall location down town is good. I could walk a half kilometer and catch a bus to the beach or a half kilometer the other direction to a huge shopping mall. Over all I rate this hotel a good value.
Stayed 3 nights in Dec 2023
Response from ALX on Jan 4, 2024
THANKS A LOT FOR YOUR COMMENTS THAT HELP US TO IMPROVE FOR YOU. WE HOPE TO SAY HELLO VERY SOON.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room.
Stayed 2 nights in Dec 2023
Response from ALX on Jan 4, 2024
GARCIAS POR TU PUNTUACION, AYUDANOS A MEJORAR CON TUS COMENTARIOS.

10/10 Excellent

Halimah

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
HELP US TO IMPROVE OUR SERVICE IN YOUR NEXT STAY.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
GRACIAS POR TU PUNTUACION, CON TUS COMENTARIOS PODREMOS MEJORAR EN NUESTROS SERVICIOS.

8/10 Good

Hakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good first night in cancun
A very clean hotel, would stay here again! Good place to stay for a night or two once you are in Cancun
Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
THANKS A LOT FOR YOUR COMMENTS THAT HELP US TO IMPROVE FOR YOU. WE HOPE TO SAY HELLO VERY SOON

2/10 Terrible

Maria

Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
DEJANOS SABER COMO PODEMOS MEJORAR NUESTRO SERVICIO EN SU PROXIMA ESTANCIA.

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and public areas have been SUPER clean during my stay.
Stayed 3 nights in Dec 2023
Response from ALX on Jan 4, 2024
THANKS A LOT FOR YOUR COMMENTS THAT HELP US TO IMPROVE FOR YOU. WE HOPE TO SAY HELLO VERY SOON

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ALX on Jan 4, 2024
THANKS FOR YOUR RATES, HELP US TO IMPROVE WITH YOU COMMENTS.