Front of property

Reviews of Haven Riviera Cancun - All Inclusive - Adults Only

4.5 out of 5
Haven Riviera Cancun - All Inclusive - Adults Only
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2330 out of 3311 reviews" "
Rating 8 - Good. 626 out of 3311 reviews" "
Rating 6 - Okay. 205 out of 3311 reviews" "
Rating 4 - Poor. 86 out of 3311 reviews" "
Rating 2 - Terrible. 64 out of 3311 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sumeet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful resort
Stayed 3 nights in May 2024

6/10 Okay

Viviaine Martinez, Palmetto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need yo have more options on the buffet and o the restaurants menu too Food was not the best
Stayed 4 nights in May 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice resort. Beach was a bit dirty (seaweed) but the pools were great. Most of the food was pretty good, although some of the restaurants were better than others. Staff was great during this trip, very friendly and helpful. It was easy to communicate as most staff were able to speak English well.
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Taylor, thank you for your review! We're glad to hear that you enjoyed your overall experience at the resort. We apologize for any inconvenience caused by seaweed on the beach, but we're pleased that you enjoyed the pools. We appreciate your feedback on the food quality and restaurant experiences. It's wonderful to hear that our staff provided excellent service and communication. We hope to have the opportunity to welcome you back for another great stay!

10/10 Excellent

Aida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was brilliant!!!
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Aida, thank you for your fantastic review! We're thrilled to hear that you had such a brilliant experience. We look forward to welcoming you back soon!

10/10 Excellent

George, Schenectady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resorts is great! The staff are amazing. The staff’s are so nice, they will kill you with kindness. I must admit, i was overly surprised with how kind those people were. Every staff treat you with respect and love. Big shot out to Janeth, Adrian the bartender, Ela the server by the pool and nothing forgetting the MVP herself Mary who clean the room every morning and leave a beautiful hand made animals out of towels. Every staff was amazing and friendly. Will definitely visit again!
Stayed 6 nights in May 2024
Response from Guest Service on May 20, 2024
Dear George, thank you for your wonderful review! We're thrilled to hear that you had such a great experience at the resort and that our staff went above and beyond to make your stay memorable. It's fantastic to hear that Janeth, Adrian, Ela, and Mary stood out with their exceptional service. We'll be sure to pass along your kind words to them. We can't wait to welcome you back for another amazing visit!

10/10 Excellent

Edgardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything,, only critique would be variety on music (more latin music).
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Edgardo, thank you for your positive feedback! We're thrilled to hear that you loved everything about your experience. We appreciate your critique regarding the music variety, and we'll definitely take it into consideration for future improvements. We hope to welcome you back soon!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The food options were great, the staff always friendly, and the variety of lounge space and pools were great! We loved that you could see and/or hear the ocean from just about every spot. This isn’t the place for ocean swimming, but if walking the beach or swaying in the breeze on a hammock is your thing, then it’s perfect. We would go back in a heartbeat!
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Becky, thank you for your fantastic review! We're thrilled to hear that you had a fantastic stay and enjoyed the food options, friendly staff, and the variety of lounge space and pools. It's great to know that you appreciated the ocean views and the relaxing atmosphere. We look forward to welcoming you back soon!

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Alfredo, thank you for your feedback! We're glad to hear that you found everyone friendly during your stay. We strive to provide a welcoming and pleasant experience for all our guests. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Monica, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Kristie L

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful resort, definitely got more than we expected!
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Kristie, We're delighted to hear that you had a wonderful experience at our resort and that it exceeded your expectations! Providing memorable experiences for our guests is always our goal. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Williams

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were awesome , respectful , good sense of humor
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Williams, thank you for your kind words! We're delighted to hear that our staff was awesome, respectful, and had a good sense of humor. We look forward to welcoming you back soon!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding, from the moment we got to the resort until we left everyone was very helpful and friendly. Petro was the main bartender at the round pool and he was outstanding, he always remembered us and made our drinks before we'd even say anything! Overall amazing experience
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Nicole, thank you for your glowing review! We're thrilled to hear that you received outstanding service throughout your stay, and we're especially delighted to hear about Petro's exceptional service at the round pool. We'll be sure to pass along your kind words to him. Providing memorable experiences for our guests is what we strive for, and we're so glad we could exceed your expectations. We can't wait to welcome you back for another amazing experience!

2/10 Terrible

Sandi, Macomb

Disliked: Cleanliness, staff & service, property conditions & facilities
Was a very bad experience
Stayed 5 nights in Feb 2024
Response from Guest Service on May 19, 2024
Dear Sandi,We appreciate your feedback regarding your visit to our wonderful Haven Riviera Cancun. We regret that your experience at our hotel did not meet your expectations.We strive to provide all our guests with a high-quality experience, and it is evident that we failed to do so on this occasion. We would greatly appreciate it if you could provide us with more details regarding your comment, as your feedback is invaluable to us in improving our services.If you wish, you may contact us directly. We are committed to doing everything possible to rectify the situation and regain your confidence in us.Thank you once again for taking the time to share your comment. We hope to have the opportunity to welcome you again and offer you a much more pleasant stay.Sincerely,

10/10 Excellent

Brett Jordan, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Adrian is the best butler.
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Brett, thank you for your feedback! We're thrilled to hear that Adrian provided excellent service. We'll be sure to pass along your kind words to him. We look forward to welcoming you back soon!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Christina, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, food was a solid A-, night activity was good, pools were great, would definitely come back😊
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Noel, thank you for your fantastic review! We're glad you enjoyed the cleanliness, friendly staff, and food. It's great to hear you liked the night activities and pools as well. We look forward to welcoming you back soon!

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Constance, thank you for your kind words! We're thrilled to hear that our staff was helpful and friendly. We look forward to welcoming you back soon!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, couldn’t fault it at all. Would highly recommend. I am very skeptical about the food quality at all-inclusive hotels, however this was very good. For me I would never expect the food to be high standards at an all inclusive however this was above average, however one or two restaurants just were fairly basic in my opinion. Other than that, it shouldn’t put anyone off staying in this luxury hotel.
Stayed 10 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Luke, thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our resort and found the staff to be faultless. We're delighted that you enjoyed the food quality, and we appreciate your feedback about the restaurants. We strive to provide exceptional dining experiences, and we'll certainly take your comments into consideration for improvement. We're grateful for your recommendation and hope to welcome you back in the future!

6/10 Okay

Tanner Mitchell

Liked: Cleanliness, staff & service
Stayed 10 nights in May 2024
Response from Guest Service on May 21, 2024
Dear Guest,From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We hope to have a new opportunity in the future to receive you and overcome this experience.Best regards, Guest Service

10/10 Excellent

joel antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, Everybody!
Stayed 5 nights in Apr 2024
Response from Guest Service on May 17, 2024
Dear Joel,Thank you for your wonderful feedback! We're delighted to hear that you liked everything and everyone. We look forward to your next visit!

8/10 Good

Brenda Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Brenda, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

6/10 Okay

Antonio Leonardo

Traveled with partner
Liked: Staff & service, property conditions & facilities
Breakfast and dinner buffet were below the level I have experienced in several other Riviera Maya AIs. Beach condition is bad due to sea weed; I realized it is difficult to contain; however the Hilton just south of Haven Riviera has done a good job with floating blue barriers to reduced greatly the seaweed accumulation
Stayed 7 nights in May 2024
Response from Guest Service on May 21, 2024
Dear Guest, From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We will take your feedback on areas where we can improve. We really hope to have another chance to welcome you and overcome this experience.Best regards,Guest Service

8/10 Good

Steven, Ravenna

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2024
Response from Guest Service on May 17, 2024
Dear Steven, thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ffantastic
Stayed 7 nights in May 2024
Response from Guest Service on May 17, 2024
Dear Michael,Thank you for your review! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon!

10/10 Excellent

Kettrele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, amenities, Eduardo and the entire staff were all Amazing! I have absolutely zero complaints and HIGHLY RECOMMEND
Stayed 5 nights in May 2024
Response from Guest Service on May 17, 2024
Dear Kettrele,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed the property, amenities, and our amazing staff, especially Eduardo. Your high recommendation means the world to us, and we can't wait to welcome you back soon!

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience on our honey money, Charlie was absolutely amazing and made our stay so special. we will be back!
Stayed 3 nights in May 2024
Response from Guest Service on May 17, 2024
Dear Armando,Thank you so much for your wonderful review! We're thrilled to hear that you had an incredible experience on your honeymoon and that Charlie made your stay so special. We look forward to welcoming you back soon for another amazing stay!

10/10 Excellent

DAMIAN V

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 6 nights in May 2024
Response from Guest Service on May 17, 2024
Dear Damian,Thank you for your kind words! We're glad you enjoyed our property and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Dishonda

Traveled with group
Liked: Cleanliness, staff & service, amenities
The adults only, all inclusive resort, with the beautiful spa, the gorgeous pools, mature chill vibe, and the white sand ocean front are just top notch. A MUST Visit!
Stayed 4 nights in May 2024
Response from Guest Service on May 15, 2024
Dear Dishonda,Thank you for taking the time to share such a wonderful review of our resort! We are thrilled to hear that you had such an amazing experience with us and that you found our facilities, amenities, and overall atmosphere to be so enjoyable.We strive to create a truly exceptional experience for all of our guests, and it is incredibly rewarding to know that we have succeeded in exceeding your expectations. Thank you again for choosing our resort for your recent getaway. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from Guest Service on May 15, 2024
Dear Steven,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Maylene

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice and staff was super friendly and accommodating. I feel like the activities were limited though. Most of the restaurants only open at 5pm which leaves you with either room service or the buffet for breakfast or lunch.
Stayed 6 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Maylene,Thank you for your feedback! We're glad to hear you enjoyed the pool and found our staff friendly and accommodating. Your comments are valuable to us, and we'll work on improving our offerings to ensure a more enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Jose, Barranquilla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es increíble, la atención de todo el staff lo hace el mejor hotel que he ido en mi vida en temas de servicio. Mercedes en la recepción, Petro en el bar, Pepe en los juegos, el personal de botones y todos los que nos atendieron. Es realmente increíble ver este nivel de servicio. VOLVEREMOS!!!
Stayed 3 nights in May 2024
Response from Guest Service on May 14, 2024
Estimado Jose,¡Gracias por tu maravillosa reseña! Nos alegra muchísimo saber que disfrutaste de tu estancia y que nuestro equipo hizo de tu experiencia la mejor en términos de servicio. Mercedes en la recepción, Petro en el bar, Pepe en los juegos, el personal de botones y todos los demás estarán encantados de escuchar tus amables palabras. Es realmente gratificante saber que nuestro nivel de servicio superó tus expectativas. ¡Los esperamos de nuevo para brindarles otra estancia placentera!

10/10 Excellent

Charles Fernando, Humble

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t go wrong with this hotel , it has a quiet chill side and the party side , you can use both if you get a serenity room
Stayed 2 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Charles,Thank you for your wonderful review! We're thrilled to hear that you enjoyed both the quiet and lively sides of our hotel. We look forward to welcoming you back for another fantastic stay!

8/10 Good

John Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Haven genuinely want you to have the best experience possible and are willing to correct any issue you may have.
Stayed 6 nights in May 2024
Response from Guest Service on May 14, 2024
Dear John,Thank you for your kind words! We're delighted to hear that our staff at Haven made a positive impression and were able to address any concerns you had. Our goal is to ensure every guest has the best experience possible, and your feedback motivates us to keep striving for excellence. We look forward to welcoming you back soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing. The service was great, the food and drinks were great, and the place overall was clean and beautiful, we can’t wait to come back
Stayed 7 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Stephanie,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Providing excellent service, delicious food and drinks, and maintaining a clean and beautiful environment are our top priorities, so it's wonderful to know that we hit the mark for you. We can't wait to welcome you back for another memorable visit!

2/10 Terrible

Ivoun r

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Ivoun R,We regret to learn of your perception of our service. At Haven Riviera Cancun, the satisfaction and safety of our guests are our utmost priorities. We would appreciate understanding the reasons behind your low rating. Could you please reach out to us? We would be delighted to assist you with any future needs, as well as if you decide to give us another opportunity to host you.Best regards,

10/10 Excellent

Mindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff. The only thing I did not like was no straws for drinks, it made it hard to drink frozen drinks without a straw and had to let it melt to drink.
Stayed 6 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Mindy, thank you for your feedback! We're delighted to hear you loved the property and our staff. We hope to welcome you back soon for another amazing stay!

10/10 Excellent

Norma

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Guest Service on May 14, 2024
Dear Norma,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Nicolaas Salomo Louw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Nicolaas,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Andrea Margarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Super fun. The staff was friendly and attentive. The rooms were super clean. We will be back
Stayed 2 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Andrea,Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic time at our resort. Providing a fun and enjoyable experience for our guests is what we strive for, and we're delighted that you found our staff to be friendly and attentive. It's also great to hear that you found the rooms to be super clean and comfortable.We can't wait to welcome you back for another amazing stay! If there's anything special you'd like during your next visit, please don't hesitate to let us know.

10/10 Excellent

Susana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Susana,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Clyde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay,very good food
Stayed 7 nights in Apr 2024
Response from Guest Service on May 13, 2024
Dear Clyde,We're glad to hear that you enjoyed your stay with us and found the food to be very good. Providing a pleasant experience for our guests is important to us, and we're happy that you found our place to be accommodating. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Christoph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good time. It was nice and relaxing. Staff was great and food was amazing. Stayed on the beach most of the time water was great. Only thing that we wanted more would’ve been more authentic Mexican food.
Stayed 5 nights in Apr 2024
Response from Guest Service on May 13, 2024
Dear Christoph,We're delighted to hear that you had a very good time during your stay with us and that you found it nice and relaxing. It's wonderful that you enjoyed the beach and the great service from our staff. We're also thrilled that you found the food to be amazing.We appreciate your feedback regarding wanting more authentic Mexican food. We'll certainly take this into consideration to enhance your experience during future visits.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Suzette, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Suzette,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Allen, Marshall

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Water was very cold at the room pool. It Was veey nice
Stayed 4 nights in Apr 2024
Response from Guest Service on May 14, 2024
Dear Allen,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

8/10 Good

Vic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great visit w nice staff. Some bars the staff seemed stressed and not welcoming all the time. The food in buffet was cold most mornings and need More variety as same foods were served for 7 days straight
Stayed 6 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Vic,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall great visit and that you found our staff to be nice. However, we're sorry to hear that you encountered some instances where the staff seemed stressed and not as welcoming. Rest assured, we'll address this issue with our team to ensure consistent friendliness and hospitality from all members.Additionally, we apologize for the inconvenience regarding the cold food in the buffet. Your comments have been noted, and we will work on improving our breakfast offerings to provide a more diverse and satisfying experience for our guests.We appreciate your constructive feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Eric Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on May 13, 2024
Dear Eric Joseph,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

douglas hamilton cephas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch. My Butler, Adrian, was very attentive. The food and food choices at the different restaurants were great. There was wildlife around the property but that wasn't a problem at all. There was seaweed at the beach but the Hotel was making an effort to remove it everyday. Would definitely stay again.
Stayed 6 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Douglas,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you received top-notch service from Adrian, your butler, and that he was very attentive to your needs. It's great to know that you enjoyed the food and choices at our various restaurants. We're also glad that any wildlife around the property didn't pose a problem for you, and we appreciate your understanding regarding the seaweed on the beach. We're committed to keeping our beach clean and beautiful for our guests, and we're glad you noticed our efforts.We're delighted that you had such a positive experience and that you would choose to stay with us again. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and stay
Stayed 7 nights in May 2024
Response from Guest Service on May 10, 2024
Dear Inna,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

6/10 Okay

Francis J

Traveled with group
.
Stayed 9 nights in Apr 2024
Response from Guest Service on May 21, 2024
Dear Guest,Thank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience. We would deeply appreciate another opportunity during your next stay in Haven Riviera Cancún, it will be a pleasure for us to welcome you back.Best regards,Guest Service

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, wonderful vacation.
Stayed 7 nights in Mar 2024
Response from Guest Service on May 10, 2024
Dear Michael,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.