I am not sure how this property has a high rating. It was one disparen after another daily.
We traveled with family and friends. I had reserved two rooms.
My first room - the sunset view overlooked another part of the hotel with large air conditioning units covered in bird excrement. The room was very hot, the AC did not work and it was dirty. The room hadn’t been cleaned to welcome us. The lamb was broken and a mirror was used to hold it up.
We had a room change. The second room was even hotter, the light near the bathroom would flicker on and off, the tv would not turn on, the balcony light had been removed, the table was broke. I placed items on the table and it almost collapsed, the room was dirty, and the fridge was not stocked.
We are now into our third room change. Again the room is dirty, Uribe all over the toilet, smelled bad, blow dryer broke, fridge again not stocked, lamp broke and the plunge pool patio area was so dirty you couldn’t sit in the furniture without your bottom becoming dirty. You would track in dirt on your feet. No towels and the front of the sink cabinet fell on my foot.
We notified the receptionist multiple times who said u would need to walk to the counter and request a manager they were busy. The manager promised changes and apologized but nothing happened. She was ineffective.
I had to call for towels daily. Our second day we went on an excursion. The bus left at 630 before breakfast was served. We were told awake at4am to