2 outdoor pools, pool umbrellas, sun loungers

Reviews of Fiesta Americana Condesa Cancun All Inclusive

4 out of 5
Fiesta Americana Condesa Cancun All Inclusive
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 2014 out of 3162 reviews" "
Rating 8 - Good. 684 out of 3162 reviews" "
Rating 6 - Okay. 249 out of 3162 reviews" "
Rating 4 - Poor. 126 out of 3162 reviews" "
Rating 2 - Terrible. 89 out of 3162 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergey

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Stayed 9 nights in Feb 2024

10/10 Excellent

Kazmeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Sergio Valencia, General Manager on May 17, 2024
Thank you for sharing your feedback! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back for another memorable stay. Warm regards,

10/10 Excellent

Ye, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and environment
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 17, 2024
Thank you for your kind words, Ye! We're delighted to hear that you found our staff and environment very friendly. We look forward to welcoming you back for another great stay.Warm regards,

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and great staff!
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 17, 2024
Thank you for your positive feedback, Hector! We're thrilled that you found your stay relaxing and enjoyed the great staff. We look forward to welcoming you back for another wonderful experience. Best regards,

10/10 Excellent

Deedie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. The property is clean, convenient, very safe, and overall amazing. I highly recommend.
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 15, 2024
Thank you for choosing to stay with us again and for sharing your wonderful feedback, Deedie! We're delighted to hear that you found our property clean, convenient, very safe, and overall amazing. Your recommendation means a lot to us, and we look forward to welcoming you back for a third visit. Best regards,

10/10 Excellent

Susan Marie Olsen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is beautiful, the staff is amazing and it's super clean. They clean your room three times a day, they change towels, etc. If needed they will come more often. The quality of the food is amazing. Just be aware there is an upcharge for special cuts such as rib eyes, NY strip, Lobster, etc. It didn't matter because they made it up to you with the other plates or night events offering specialty foods like the Mexican night, or Fisherman night, etc. They are very accommodating and accommodated all my requests including food requests such as blackened/grilled. The area is very safe and close to nightlife. The only thing this resort could improve is its entertainment. They lacked a little in this area and could've been better but it wasn't terrible. There were always shows, things to do, live Mariachis, and fun activities. Would I be back? Yes!!! I look forward to booking with them again. Thank you Fiesta Americana for a memorable experience!
Stayed 8 nights in May 2024
Response from Sergio Valencia, General Manager on May 15, 2024
Thank you for your detailed and thoughtful review Susan! We are thrilled to hear that you found our hotel beautiful, our staff amazing, and the cleanliness exceptional. It's wonderful to know that our team was able to accommodate all your requests and that you enjoyed the quality of our food and themed night events. We appreciate your feedback regarding the entertainment and will certainly look into ways to enhance this aspect of our guests' experience. We're glad to hear that it didn't significantly impact your stay and that you still found plenty of fun activities and shows to enjoy. Thank you for choosing us! Warm regards,

10/10 Excellent

Hervy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on May 15, 2024
Thanks for the fantastic rating, Hervy! We're delighted you enjoyed your stay. We can't wait to host you again for another great experience. Warm regards,

10/10 Excellent

Caitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the location of the resort to the friendliness and hospitality of the staff. My trip was absolutely the best trip I’ve been on in a while. The food was amazing. The drinks were great.! I’ll definitely be back.!
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 15, 2024
Thank you for sharing your wonderful experience, Caitlyn! We're thrilled to hear that you enjoyed the location, hospitality, and friendliness of our staff. It’s great to know that you found the food amazing and the drinks enjoyable. We can't wait to welcome you back for another fantastic stay! Warm regards,

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the price. We did enjoy our stay and staff was helpful.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 15, 2024
Thank you for your feedback, Ross! We’re pleased to hear that you enjoyed your stay and found our property to be a good value. Our team takes pride in being helpful and ensuring our guests have a pleasant experience. We look forward to welcoming you back in the future. Best regards,

10/10 Excellent

Raquel Cicarelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on May 15, 2024
We appreciate your 5-star review, Raquel! Your satisfaction is our top priority, and we're glad to have met your expectations. Hope to see you again in the near future! Sincerely,

6/10 Okay

Domingas

Traveled with partner
Liked: Cleanliness, staff & service
It was okay
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 14, 2024
Thank you for your feedback, Dominga. We're sorry to hear your stay was just okay. If there's anything specific we can improve on for your next visit, please let us know. We hope to have the opportunity to provide you with a better experience in the future. Kindest regards,

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice resort, drinks food and amenities very excellent. Service very good, enjoyed the stay
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 14, 2024
Thank you for your kind words, Anup! We're thrilled to hear you enjoyed the food, drinks, and amenities at our resort. Our team takes pride in providing excellent service, and it's wonderful to know you had a great stay. We look forward to welcoming you back for another fantastic experience! Warm regards,

8/10 Good

Toni

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall i like this Hotel. Everyone gives you excellent service.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
We're delighted to hear that you had a positive overall experience during your stay at our hotel, Toni! Providing excellent service to our guests is our top priority, and we're thrilled to hear that our team members exceeded your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable visit! Kind regards,

10/10 Excellent

Alyssa Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my husband and I, the service stood out, and helped us relax and enjoy ourselves. Staff seemed happy to be working there and serving us. We had a great time - there is something for everyone with dining options too!
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
We're thrilled to hear that you and your husband had such a wonderful experience at our resort, Alyssa! Providing exceptional service and ensuring our guests feel relaxed and well taken care of is always our top priority. It's fantastic to know that our staff made a positive impression on you and contributed to your enjoyment during your stay. With a variety of dining options available, we strive to cater to every palate and preference, ensuring there's something for everyone to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable visit soon! Sincerely,

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to Fiesta Americana. It was much better this go round since we knew what to expect! We had a great time. Staff was wonderful. Good was good. Sun and beach can’t be beat!
Stayed 2 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
We're thrilled to welcome you back for another fantastic stay at Fiesta Americana Condesa Cancún, Sabrina! It's wonderful to hear that your second visit exceeded your expectations and that you had a great time overall. Our team works hard to ensure every guest has a memorable experience, and we're delighted that you found our staff to be wonderful and enjoyed the delicious food. With our stunning sun and beach, we strive to provide the perfect backdrop for a relaxing getaway. Thank you for your continued support, and we look forward to welcoming you back for many more memorable stays in the future! Kindest regards,

6/10 Okay

Jamie Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. The pool, bars and spot on ocean is amazing. This time, the room had a bit of a sewage and strong ammonia smell. Also the restaurants portions were small and they weren’t always open. My suggestion is to have other food options besides breakfast open before noon. This is a great place to stay and visit though.
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
We appreciate your loyalty as a returning guest and value your feedback, Jamie. It's great to hear that you enjoyed the pool, bars, and beach area. However, we apologize for the issues you encountered with the room odor and restaurant availability. Rest assured, we'll address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay. Kind regards,

10/10 Excellent

John William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this resort. It feels like home every time we come. The staff are amazing.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 13, 2024
We're delighted to hear that you feel at home when you stay with us, John! Providing a welcoming and comfortable experience for our guests is always our top priority, and we're glad our staff could contribute to making your stay special. Thank you for your kind words, and we can't wait to welcome you back for another wonderful visit! Warm regards,

10/10 Excellent

Olena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 7 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
Thank you for choosing us for your vacation, Olena! We're thrilled to hear that you had a great time. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay! Sincerely,

6/10 Okay

David

Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
Thank you for taking the time to rate your experience with us, David. We're glad to hear that overall you had a satisfactory stay. Your feedback is valuable to us, and we're always striving to improve our services. If there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

10/10 Excellent

Esai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 13, 2024
Thank you for your excellent rating, Esai! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future! Warm regards,

6/10 Okay

Choo Yaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is nice and convenient walk to the beach, and the staff are really nice and friendly! The dining restaurant availability could definitely improve because they won't take reservation with large group, even when we were willing to separate the group into smaller groups between 4-8 people per table. However, overall we had a nice time.
Response from Sergio Valencia, General Manager on May 11, 2024
Thanks for your brief but wonderful comments, Choo! We are delighted to know that your experience was pleasant. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. On the other hand, we appreciate the feedback you have left us about how we could improve group reservations. We will gladly send your comments to the corresponding departments and see what strategies can be managed. We hope to have the pleasure of welcoming you again for another perfect experience in the future. Warmest regards,

10/10 Excellent

Elida, Burr Ridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at this property were extremely helpful, polite and friendly. Check-in process was a bit slow, but the staff was helpful throughout. The lobby bar seemed to be a bit understaffed for the amount of guests at the hotel, but no real qualms there since there are plenty of bars around the property. I wish they had bottled water in the rooms, but you can request them via room service. The food and drinks were great, but it could be tricky to get reservations, so book in advance! They had several pools, including one for the kiddos, with fun activities for people of all ages throughout the day and night. Overall great experience and would come back again with my family!
Stayed 6 nights in May 2024
Response from Sergio Valencia, General Manager on May 11, 2024
Dear Elida, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. We appreciate your feedback regarding restaurant reservations and check-in registration. It is very important for us to know these types of comments to improve our services and we apologize for any inconvenience this may have caused you. We hope to welcome you again in the future. Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and staff service. Facility a bit on the older side, but overall great experience.
Stayed 6 nights in Feb 2024
Response from Sergio Valencia, General Manager on May 10, 2024
Thank you for sharing your feedback, John! We're delighted to hear that you enjoyed the food and experienced excellent service from our staff. Your comments about the facility being on the older side are duly noted, and we appreciate your understanding. We're continuously working to enhance our guests' experiences, and your input helps us in that process. We hope to have the opportunity to welcome you back for another great experience in the future! Kindest regards,

6/10 Okay

irma

Traveled with family
Liked: Staff & service, amenities
What I like about this friendly staff ‘food is delicious ‘the ocean view rooms beautiful rooms they are not renovated a/c closet .safe for family trip.
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on May 8, 2024
Thank you for sharing your feedback with us, Irma. We're glad to hear that you appreciated our friendly staff and found the food delicious. It's also great to know that you enjoyed the beautiful ocean view rooms, even though they are not renovated. We'll take note of your comments regarding the air conditioning and closet safe to ensure we continue improving our services for future family trips. We hope to welcome you back again soon for another memorable experience! Kind regards,

10/10 Excellent

Sajandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around, food was great, service was phenomenal. Love the atmosphere. Will definitely look at staying again
Stayed 5 nights in Feb 2024
Response from Sergio Valencia, General Manager on May 8, 2024
We're delighted to hear that you had such a fantastic experience during your stay, Sajandeep! Providing delicious food, exceptional service, and a wonderful atmosphere are some of our top priorities, and we're thrilled to hear that we hit the mark with you. We can't wait to welcome you back for another incredible stay in the future! Best regards,

10/10 Excellent

Cyril Achacoso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort to stay it’s all inclusive and they have activities for the guests everyday.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 7, 2024
We're thrilled to hear that you enjoyed your stay at our resort, Cyril! Providing a wide range of activities and amenities for our guests is a top priority for us, and we're glad you were able to take advantage of them. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future!

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and grounds are great. Only problem we encountered was not having the mini bar in our room restocked as promised. It was not until our third request was submitted that we saw the problem resolved. Thanks.
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 7, 2024
Thank you for sharing your experience with us, Sergio. We're glad to hear that you enjoyed the service provided by our staff and found the grounds to be great. However, we apologize for the inconvenience caused by the issue with the mini-bar restocking in your room. Rest assured, we will address this matter with our team to ensure that such situations are promptly resolved in the future. We appreciate your feedback and hope to welcome you back for a smoother and more enjoyable stay. Sincerely,

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 8, 2024
Thank you for taking the time to rate your experience with us, Andres! We're glad to see that you had a positive stay overall. If there's anything specific you think we could improve upon to make your next visit even better, please feel free to let us know. We appreciate your feedback and hope to welcome you back soon!

4/10 Poor

Rodney J

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure how this property has a high rating. It was one disparen after another daily. We traveled with family and friends. I had reserved two rooms. My first room - the sunset view overlooked another part of the hotel with large air conditioning units covered in bird excrement. The room was very hot, the AC did not work and it was dirty. The room hadn’t been cleaned to welcome us. The lamb was broken and a mirror was used to hold it up. We had a room change. The second room was even hotter, the light near the bathroom would flicker on and off, the tv would not turn on, the balcony light had been removed, the table was broke. I placed items on the table and it almost collapsed, the room was dirty, and the fridge was not stocked. We are now into our third room change. Again the room is dirty, Uribe all over the toilet, smelled bad, blow dryer broke, fridge again not stocked, lamp broke and the plunge pool patio area was so dirty you couldn’t sit in the furniture without your bottom becoming dirty. You would track in dirt on your feet. No towels and the front of the sink cabinet fell on my foot. We notified the receptionist multiple times who said u would need to walk to the counter and request a manager they were busy. The manager promised changes and apologized but nothing happened. She was ineffective. I had to call for towels daily. Our second day we went on an excursion. The bus left at 630 before breakfast was served. We were told awake at4am to
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 7, 2024
We're truly sorry to hear about the numerous issues you encountered during your stay, Rodney. It's clear that we fell short of providing you with the exceptional experience we strive for. Your feedback is incredibly valuable to us, and we will be addressing these concerns with our team to ensure that such issues are promptly resolved and do not recur in the future. We apologize for any inconvenience or discomfort you experienced and appreciate your patience and understanding. Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regards,

8/10 Good

Aymen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good food
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on May 7, 2024
Thank you for your feedback, Aymen! We're glad you found our location convenient and enjoyed the food. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always striving to enhance our guests' experience. We hope to welcome you back again soon! Kindest regards,

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 8, 2024
We're thrilled to see that you had a great stay with us, Rebbeca! Your positive rating means a lot to us. If there's anything we can do to turn your next stay into a 5-star experience, please don't hesitate to reach out. We're here to ensure your future visits are nothing short of fantastic. Thank you for choosing our hotel, and we look forward to hosting you again! Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
All around great place to vacation.
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 8, 2024
We're thrilled to hear that you enjoyed your stay at our resort, William! Providing a wide range of activities and amenities for our guests is a top priority for us, and we're glad you were able to take advantage of them. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future! Kind regards,

10/10 Excellent

Sofya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an ocean side room on a 6th floor, and view was gorgeous! The room was very clean. Staff are great. A lot of food choices, was very easy to make reservations to any restaurant. The only thing is AC in our room was not working well for the last 3 days of our stay. The technician came to fix it but it was still very hot and would not go below 26C
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 6, 2024
Dear Sofya, we appreciate you taking the time to leave us your detailed comment. We are glad to know that you enjoyed the wonderful view from your seaside room, as well as the cleanliness and friendliness of our staff. We are sincerely sorry for the inconvenience you experienced with the air conditioning during the last few days of your stay. We understand how important it is for our guests to have a comfortable room temperature, especially in a destination like ours where the weather can be warm. We take your feedback very seriously and assure you that we are taking steps to address this issue and prevent it from happening again in the future. We hope to have the opportunity to welcome you again in the future and show you that we can offer you a smooth stay. Warmest regards,

8/10 Good

SHERI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Stayed here 10yrs ago (10 yr anniversary) Back for our 20th. PROs Beautiful resort & property! Infinity pool, hot tubs, fountains into the lower level pools, landscaping. But the staff makes the resort! They are kind & will bend over backwards to make your stay incredible! Special thanks to:1)Nadia (beachside server)- amazing, attentive, kind, always going the extra mile (found us a wicker table from up by the pool & carried it down to our beach chairs so we would have a table!) 2)El Mexicano restaurant-Nathanael (Manager), Jesus (Chief) & Jario (waiter). Jesus is very knowledgeable regarding gluten:offered us numerous gluten free options. He made us a beautiful Anniversary dinner & dessert then topped that with the most elaborate seafood dish we had ever seen for the last night we were there! He spoiled us wonderfully! Jario treated us like we were the only people in the entire restaurant! It was humbling. He made us laugh, came up with a new drink for us to try with each new course & generally treated us like family! Everyone @the Cevicheria! CONs Noise. Hard to find a quiet place in resort during the day. The first 2 nights there was a multi day wedding celebration. Problem was that the loud music and announcements lasted well into midnight. Our room was far from the celebration but still had difficulty sleeping even with the fan in room on high. I fault the resort, not wedding party, for disrespecting the rest of the visitors by not giving a noise curfew.
Stayed 6 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 7, 2024
Thank you for choosing to celebrate such special milestones with us, and for taking the time to share your experience, Sheri. We're delighted to hear that you enjoyed the beauty of our resort and property, as well as the exceptional service provided by our staff members, especially Nadia, Nathanael, Jesus, and Jario. Your kind words will surely be shared with them.We apologize for the inconvenience caused by the noise during your stay, particularly due to the wedding celebration. We understand the importance of providing a peaceful environment for all our guests and will take your feedback into consideration to improve our services and ensure a more restful experience for future visits. We hope to have the opportunity to welcome you back again in the future for another memorable stay. Warm regards,

2/10 Terrible

Izabela

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the location is very nice, beach is beautiful, food is decent. The property is in poor condition especially the rooms. the AC didn’t work for part of our trip and we were boiling. the rooms are musty. No water in the fridge until we asked. it changed over the years for the worse.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 6, 2024
Dear Izabela, We thank you in advance for taking the time to leave us your comments. We are happy to know that you liked the beauty of our beach as well as the quality of the food. On the other hand, we are deeply sorry to hear that his experience in our rooms did not live up to his expectations. For us, the comfort and well-being of our guests is our top priority, and we are saddened to know that we could not provide you with a more pleasant experience during your stay. We will be happy to escalate your feedback to the appropriate departments to address the issues mentioned. We hope to have the opportunity to welcome you again in the future and show you that we can exceed your expectations. Warmest regards,

10/10 Excellent

Jamshid, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was perfect
Stayed 4 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 5, 2024
Thank you for your brief but wonderful comments, Jamshid! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 6, 2024
Thank you so much for your fantastic rating, Alla! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Best regards,

2/10 Terrible

Jia Song

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Every restaurants in the hotel you need reservation even tho all is inclusive
Stayed 1 night in May 2024
Response from Sergio Valencia, General Manager on May 5, 2024
Thank you for sharing your experience with us Jia! We are very sorry to hear that your stay did not meet your expectations. We take into account your comments about the need to make reservations at our restaurants, even when services are included. We will work to improve our processes to provide a more seamless and convenient experience for our guests. We hope to have the opportunity to welcome you again in the future and to offer you an even better stay. Sincerely,

8/10 Good

Zainab

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. If you are staying 3 days then it’s a good property because its not that big. If you are staying for 5 days then you ill get bored. There are no such things except pool. Unless you want to do expensive activities. Local market is 20 mints drive so you can not visit unless you are ok being out there alone. Overall the property is very clean.
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on May 5, 2024
Thank you for your comments Zainab, We are delighted to know that you enjoyed your vacation experience with us. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again in the future. Sincerely

10/10 Excellent

Maria Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say I've stayed at a lot of all inclusive resorts and this is by far the best one. The food was impeccable. I'm such a picky person and everything was amazing. The staff was very attentive. Super fast. Everything was clean. Beach was beautiful. everything within walking distance wasn't too big. I definitely would come back.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 5, 2024
Thank you for your comments Maria, We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. Sincerely

10/10 Excellent

Diana Marie, Erie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second visit was even better than my first visit. Wonderful all inclusive experience. The staff went above and beyond to make sure our experience was fantastic. The only thing that I would have wanted was some fun happy hour music at the pool from 3:00-6:00 PM
Stayed 4 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 5, 2024
Dear Diana, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. We will gladly pass on your kind comments to the appropriate happy hour music department. We look forward to welcoming you again in the future and offering you an even better holiday.Sincerely,

10/10 Excellent

Flavia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. AMAZING food.
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 4, 2024
We're thrilled to hear you enjoyed our amazing food and experienced the hospitality of our staff during your stay, Flavia. Thank you for sharing your positive feedback with us! If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay! Kind regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 4, 2024
Thank you for taking the time to rate us, Ian! We're glad to see that you had a positive experience during your stay. If you have any specific feedback or if there's anything we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon! Sincerely,

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of evening entertainment
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 3, 2024
Thank you for sharing your feedback with us, Ronald. We appreciate your input regarding the evening entertainment. Providing a variety of entertainment options for our guests is important to us, and we apologize if your expectations were not met in this regard. We will certainly take your comments into consideration as we strive to improve our offerings. If there are specific types of entertainment you would like to see in the future, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards,

8/10 Good

Emma, ny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia sucks. I booked flights, hotel and airport transfer with them. Airline canceled my flight and Expedia did not help with rebooking flight, shuttle or hotel. There's no point in using them. I spent about 10 hours calling/emailing everyone. I got a flight for the next day but neither Expedia or hotel would credit or refund the first night. All-inclusive rates are not cheap. I also paid extra on Expedia for the flight so that I could pick seats. When the airline changed my flight, they said I only paid for Economy with no right to choose seats and they didn't receive seat fees so I would have to pay to choose seats. So when you see tiers of Economy on Expedia (Basic Economy, Economy, etc.), know that the airline doesn't have the same categories or recognize the Expedia categories. Otherwise, the resort is good. Very friendly staff, good food, beautiful beach, big pool and clean rooms. Beach has seaweed but staff clean it and it's a minor nuisance. Hotel told us before we arrived that restaurants had dress codes but then they said no when we asked at checked in. No one enforced a dress code. We made dinner reservations once we checked in. We didn't get our first few choices but we still got bookings at a decent dinner hour. Buffet was good for breakfast and lunch but not for dinner. We tried Mexican, Italian and Argentinian for dinner and all were good. The rooms didn't have a door separating the bathroom and no teens club.
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 2, 2024
We are sorry to hear about your frustrating experience with Expedia, but we're glad to hear that you enjoyed your stay at the resort overall. It's disappointing when travel plans encounter complications, and we understand the importance of reliable assistance during such times. Regarding the room amenities and dining experiences, we appreciate your feedback and will certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest regards,

10/10 Excellent

Gerardo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, from the customer service to the food options!
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 2, 2024
We're thrilled to hear that you had a great experience with us, Gerardo! Providing excellent customer service and offering a variety of delicious food options are top priorities for us. We're delighted that you enjoyed these aspects of your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon! Best regards,

10/10 Excellent

Jannel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 3, 2024
Thank you for your positive rating, Jannel! We're delighted to know that you had a great experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!

8/10 Good

Vinh Quang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view but room need updated
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 2, 2024
Thank you for your feedback Vinh. We're glad you enjoyed the view, and we appreciate your input regarding the room. We're continuously working to improve our facilities, and your comments will certainly be taken into consideration as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards,

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moments we arrived it was great. The spa experience was excellent whether you’re seeking a pick pick me up or a full day of pampering the spa offers something for everyone. Overall the hotel is a nice place to stay
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 2, 2024
We're delighted to hear that you had a fantastic experience with us from the moment you arrived, Monika! It's wonderful to know that you enjoyed the spa facilities and found them to be rejuvenating and accommodating to your needs. Providing a relaxing and enjoyable stay is our priority, and we're glad to hear that you found our hotel to be a nice place to stay overall. Thank you for your kind words, and we hope to welcome you back again soon for another memorable stay! Best regards,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, lots of delicious food and drinks. Activities were fun. The rooms are very nice and clean.
Stayed 4 nights in Apr 2024
Response from Sergio Valencia, General Manager on May 2, 2024
Thank you for your kind words, Jennifer! We're delighted to hear that you enjoyed our resort amenities, delicious food, refreshing drinks, and the fun activities we offer. Ensuring clean and comfortable accommodations for our guests is a top priority, so we're thrilled that you found your room to be nice and clean. We hope to welcome you back for another wonderful stay in the future. Warm regards,