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Reviews of Emporio Cancun Optional All Inclusive

4 out of 5
Emporio Cancun Optional All Inclusive
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 603 out of 1217 reviews" "
Rating 8 - Good. 288 out of 1217 reviews" "
Rating 6 - Okay. 139 out of 1217 reviews" "
Rating 4 - Poor. 86 out of 1217 reviews" "
Rating 2 - Terrible. 101 out of 1217 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

oscar

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in May 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on May 17, 2024
Apreciado Oscar.Muchas gracias por su calificación y su preferencia.¡Saludos cordiales desde el Caribe Mexicano!

10/10 Excellent

Katherine, Simi Valley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean with several pools and activities throughout the day. Our kids especially loved the kids pool with water slides. The property was also walking distance to a small ruin site that was fun and informative to walk through. We will definitely be staying here again during future trips to Cancun!
Stayed 1 night in May 2024
Response from José P. Caballero. Guest service manager. on May 17, 2024
Dear Katherine.We are so happy to read that you and your family had a great time with us. Your comments tell us a lot about our products and services quality.I invite you to come back really soon.Warm greetings from Cancún!

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 15, 2024
Dear Johan.Thank you for your preference and rating.We invite you to come back really soon.Warm greetimgs from México!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view two queen bed was really spectacular . The view of Atlantic Ocean is beautiful and really blue-green . It was a relaxing room. The breakfast Buffet which was my choice of inclusive dining, was so abundant , delicious , they had a la carte, tacos , championados , etc in which we never had in Los Angeles US . And to experience an authentic Eastern Mexican delicacy ( breakfast food ) is a rarity and an enjoyment for my whole family . And the restaurant was so close to the ocean that you can Feel the Breeze and calm wind of the ocean on a beautiful morning. It just completes your day , at that moment. I love Birria ! The food was so good. The staff are so helpful , they immediately replaced my fridge when I found out, it was not cooling enough. So responsive , I like that! Also , I booked my Xcaret and Xplor excursions right at the hotel, you don’t need to do it in advance one week before , I booked my excursions , that morning , the day before and the following day, they were booked .Then I did Fuego Xplor , then the next day , Xcaret ! Overall , the hotel Is recommendable . Also , there is a CANCUN sigh near hotel shoreline, I like that. The hotel has so many swimming pools ! The hotel is so clean and pleasant ! Overall ! I recommend it to every vacationer out there. We Love Emporio!
Stayed 5 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 15, 2024
Dear Mark.It is a great pleasure to read about your recent and entire experience at Emporio Cancún. Thank you very much for sharing with all our costumers.We invite you to come really soon to keep enjoying of the Mexican Caribbean.Warm greetings from Cancún!!

10/10 Excellent

Maryoris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 15, 2024
Dear Maryoris.Thank you for posting your rating in this important page.We invite you to come back really soon.Warm greetings from the Mexican Caribbean!!

8/10 Good

Rubiseldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good
Stayed 3 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 13, 2024
Dear Rubiseldo.Thank you for your rating.We look forward to serve you back in the future.Warm greetings from Cancún!

2/10 Terrible

aviva

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the employees ia bad rooms are moldy. They take more money for everythin even for a chair in the swimming pool i recommend never going there.
Stayed 2 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 13, 2024
Dear Aviva.Thank you for choosing Emporio Cancún for your vacation time.We will carefully review and follow up one and each of your concerns.The only beds that have a cherge are the Bali beds, other than that the rest of the pool or beach forniture are included.Once again, thank you for your preference and warm greetings from Cancún!

8/10 Good

Gerardo, Surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Gerardo.Thank you very much for your preference and rating. I invite you to come back really soon to this, your home away from home.Warm greetings from Cancún!

6/10 Okay

Jasmine Tikira

Traveled with family
Disliked: Amenities
Buffet-sucked… money was STOLEN out of my room and house cleaning denied it… brush up on your Spanish doesn’t cater to English speakers everything posted is in Spanish… Staff were friendly in the restaurants and bar area… needs better entertainment… make sure to book proper transportation they have no shuttles…drinks were watered down… rooms are cool kept the AC on… overall 6/10 but has a lot of potential
Stayed 3 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Jasmine.Thank you for sharing your experience at Emporio Cancún.I am sorry to know about the details of your trip. We have placed a free safety deposit box in each room for our guestsconvinience, and also, if something get lost we have a procedure to investigate the situation.By a touristic standar everything should be posted in both Spanish and English and we fulfill it.There is Uber, a taxis site and the in house travel agency have a shared transportation reserved in advance.We will check the rest of the details with our people in charge.Again, thank you for your preference.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and good service
Stayed 5 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Jaime.We are very happy to read your comments.Thank you very much for your preference.

10/10 Excellent

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Shabbir.Thank you very much for your preference and rating. I invite you to come back really soon to this, your home away from home.Warm greetings from Cancún!

10/10 Excellent

Juliana Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I loved staying here. Such a nice place with friendly staff. If I needed anything they were right on it! Our ac wasn’t working when we got there & they fixed it in a timely manner and were super friendly about it. They have clean pools & just overall great amenities. COME HERE you won’t regret it!!
Stayed 7 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Juliana Teresa.Thank you very much for your enthusiastic review regarding Emporio Cancún.Your comments indicate us that we are on a correct way to assure our guests enjoyment.Warm greetings from the Mexican Caribbean!!

6/10 Okay

Douglas

Traveled with family
Disliked: Staff & service
Service wasnt great, rooms were not comfortable bedding was extremely stiff. Our balcony window was completely white from inside the glass that you couldnt even see out of it. And the bathroom stall leaked water everywhere.
Stayed 7 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Douglas.Thank you for your preference for Emporio Cancún.I am very sorry to read about the details you found during your stay. We are actually changing those cristal windows gradually where needed. Our beds ara brand new from a very known and appreciated brand, still; we will check your particular case.Warm greetings from the Mexican Caribbean!!!

6/10 Okay

Khadro

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 12, 2024
Dear Khadro.Thank you very much for your rating and preference.Warm greetings from Cancún!!

4/10 Poor

Samantha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Limited food options on resort, stood here as a partial honey moon really just got away for some rest can’t complain about the room. I was taken back by staffing when getting drinks at the pool bar to checking out. When I was checking out I had arrived in the lobby in the check out line at 10am there were other arrival's that were prioritize. Was checked out until 10:40 my scheduled driver was waiting for 10 minutes. Also left pool cards that I didn’t use in room got charged 50 dollars. I’m sure this is just one of a few experiences.
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 10, 2024
Dear Samantha.Thank you for sharing your recent experience at Emporio Cancún.We are carefully reviewing your concerns, I am sure we will come with major improvements for this cases.Thank you for your preference and we hope we can serve you back in the future,

10/10 Excellent

Kimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 5 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 10, 2024
Dear Kimmy.Thank you for sharing your experience at Emporio Cancún.It is really great to know about your thoughts.Warm greetings from Cancún!

8/10 Good

Shaquilla

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
the property is nice the staff is great the food is good the only thing is there’s a strong sewage smell
Stayed 4 nights in May 2024
Response from José P. Caballero. Guest service manager. on May 10, 2024
Dear Shaquilla.Thank you very much for your preference and for your rating. We will review the sewege smaell that you kindly refered to.Warm greetings from Cancún.

6/10 Okay

Erin

Traveled with group
Disliked: Cleanliness
Needs better ventilation. Smells very musty. There was mold in the room, ants on one of the beds, and overall needs better cleaning.
Stayed 1 night in May 2024
Response from José P. Caballero. Guest service manager. on May 6, 2024
Dear Erin.Thank you very much for your preference and for sharing your recent experience at Emporio Cancún.I will be reviewing your concerns with our House Keeping department to enhance where needed.I am very sorry you had to go through this situation.Warm greetings from Cancún!

2/10 Terrible

Abdirisaq Khalif

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 8 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 6, 2024
Dear Abdirisaq.I am very sorry we didnt fulfill your expectations.I wsih I had more information regarding your experience.Thank you for your preference.Greetings from Cancún!

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellente for family and very attentive.
Stayed 6 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 3, 2024
Dear Celia.Thank you very much for your rating and preference.Waem greetings from Cancún!

10/10 Excellent

Deya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY FAMILY LOVED IT, WE WILL DEFINITLTY STAY THERE AGAIN.
Stayed 4 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 2, 2024
Dear Deya.It is a great pleasure to read about your experience at Emporio Cancún.Than you for your preference, we invite you to come back really soon to your home away from home.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Mar 2024
Response from Jose P. Caballero. Guest service manager. on May 2, 2024
Dear Timothy.Thanky ou very much for your rating and preference.Warm greetings from Cancún!

10/10 Excellent

tyshayla k

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with friendly staff. Came for a solo trip and I felt very comfortable and accommodated.
Stayed 3 nights in Apr 2024
Response from Jose P. Caballero. Guest service manager. on May 2, 2024
Dear tyshayla.It is a great pleasure to read about your experience at Emporio Cancún.Than you for your preference, we invite you to come back really soon to your home away from home.Warm greetings from the Mexican Caribbean!

4/10 Poor

Valentina

Stayed 5 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on May 2, 2024
Apreciada Valentina.Muchas gracias por su preferencia.Lamento mucho que no hayamos podido superar sus expectativas.Le invito a regresar pronto para darnos una oportunidad mas de consentirla como usted espera.¡Reciba un cordial saludo desde Cancún!

2/10 Terrible

Angela

Traveled with partner
Disliked: Amenities
I stayed at this property for 5 nights. First issue, this resort is not geared toward tourists. It is not. If you are coming hoping to communicate with anyone and have a good time, this isn't it. I've been to Cancun at least 6 times and this is the first resort where hardly anyone on staff speaks English. They answer the phone in spanish, they host karokee and movie night, in spanish. It was extremely hard to speak to people at the front desk because the communication barrier was vast. Overall it it wasn't welcoming like other resorts. No one speaks. Most of the staff seemed annoyed when I asked for help with something. I should have known when there was no 800 number to contact the hotel, that this was a bad idea. Second issue is the phones. You can't get anyone on the phones. They don't answer or return calls. I called asking for help with planning for our honeymoon. Not a peep. I emailed as well. I lost something the first day. They promised to follow up. Never a word. Third, issue was the hot water. There is no such thing. We haven't had a hot shower since our arrival. Water gets lukewarm at best. Fourth, the hotel doesn't seem to be at capacity however room service trays seem to linger in hallways for days. I don't understand it, they clean the room and leave the dishes. Lastly, thank the lord I didn't get all inclusive, because the food was beyond lackluster. Drinks were weak as well. Some of the food was just plain nasty. Now for the positives. The beach.
Stayed 5 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 2, 2024
Dear Angela.First of all, thank you for choosing Emporio Cancún to spend your vacation time.Our guests comments are very important for us, these commentas help us to improve our services and products.I am very sorry to know about your entire experience, we are going to check all details with the people in charge of different areas to improve where needed.Once again I am sorry for everything that happened.Warm greetings from the Mexican Caribbean!

4/10 Poor

stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Skip this one. Kids pool drained and the regular pool was dirty. TV and lights flickered on and off. Lobby was hot and muggy without Air Conditioning. Stayed for 1 night and was happy to leave.
Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 30, 2024
Dear Stephanie.Thank you very much for your preference for Emporio Cancún.I am very sorry to hear about the maintenence details in your room. I hope they where fixed properly.We have a remodeling project this year to change the entire welcome area in the hotel.I wish you would give us a second chance to live the real Emporio experience.Warm greetings from Cancún!

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 29, 2024
Dear Alin.Thank you for your rating and your preference.Warm greetings from the Mexican Caribbean!

8/10 Good

Michael, NEWTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would have given a 5 star but the elevators were dirty and didn't work half the time in the E building.
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 29, 2024
Dear Michael.I appreciate your feed back and preference for Emporio Cancún.We will checking your concerns to enhance as suggested.Warm greetings from the Mexican Caribbean.

6/10 Okay

Man Fan, Roslyn Heights

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
It took too long to check in like 35 minutes when only one family before me. The front lobby is small and hot. The ceiling is leaking water near the waiting area. The staffs are not well trained and not able to provide the right information to us when we are checking out. The customer service experience was bad too. Also, things are just quite expensive overall.
Stayed 6 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 28, 2024
Dear Man Fan.First of all, thank you for choosing Emporio Cancún for your vacation time. Our guests comments are really important for us, they help us to improve where needed.I am very sorry for the time it took us to check you in, we are already working to improve. Also, at the end of 2024 we are starting a remodeling on the main reception, we know our hotel is bigger for a lobby like we have now.Thank you again for your preference, warm greetings from Cancún.

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, beautiful view
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 27, 2024
Dear Nadine.Thankyou for your preference and rating.Warm greetings from Cancún.

10/10 Excellent

JUAN

Liked: Property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 27, 2024
Estimado Juan.Muchas gracias por su calificación.Reciba un cordial saludo desde Cancún.

8/10 Good

Selena

Traveled with group
Liked: Amenities
The property is very nice and clean. Beautiful private beach. The staff is very friendly as well. The only reason I gave it 4 stars was because of the food. It wasn’t horrible, it wasn’t great, but it was edible if that helps. I’d stay here again but probably wouldn’t add the all inclusive package
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 25, 2024
Dear Selena.Thank you very much for sharing your experience at Emporio Cancún.I am very glad to know you had a great time.I have shared your food concerns to our executive Chef.Warm greetings from Cancún.

10/10 Excellent

Helon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emporio Cancun is a wonderful hotel! Staff were very friendly! Hotel had multiple restaurants and even great room service! We had an ocean front room in building M that led out to beach and it was impeccable! I will surely stay here again!
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 25, 2024
Dear Helon.Thank you very much for your preference and rating.I am very glad to know you had a great time at the hotel.We hope to serve you back in the future.Warm greetings from Cancún!

8/10 Good

Griselda

Stayed 7 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on May 15, 2024
Apreciada Griselda.Muchas gracias por su calificación y preferencia.Le invitamos a regresar muy pronto a esta su casa.¡Cordialmente!

10/10 Excellent

Tamara Mevena, Miami

Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on May 13, 2024
Dear Tamara.Thank you for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Nancy Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 21, 2024
Apreciada Nancy.Muchas gracias por su preferencia.Esperamos volverlos a atender muy pronto.Reciba un cordial saludo desde Cancún.

10/10 Excellent

Blair

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff wonderful views and experience
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Blair.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 Good

Alejandro

Traveled with family and small children
The kids swimming pool is been closed since las year.😡😡
Stayed 5 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Alejandro.Thank you very much for your preference and rating.We dont have any pool closed, I wish I could have more information about that.Warm greetings from the Mexican Caribbean!

8/10 Good

Samaneh

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Samaneh.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 Good

Danielle

Stayed 9 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on May 10, 2024
Dear Danielle.We appreciate your preference and your rating.Thank you for sharing your experience with us.Warm geetings from Cancún!

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 7 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Emmanuel.Thank you for your preference and for your rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there I was a little skeptical about this place when I saw the lobby. It needs to be updated, not a lot to do there like others places, not enough sitting, kind of dark. I did not like that it had to many stairs compare to other places. We always had to go up and down to go from one place to another. But the staff super nice and helpful. The restaurants were super clean and the food was great. The beach was beautiful.
Stayed 7 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Elizabeth.It is a great pleasure to read about your experience, thank you very much for your preference and rating.We are, actually starting a construction of a new Reception area along with a superb Lobby Bar and a brand new Spa. this must be over by the end of the year.At Emporio Cancún, we are always enhancing our products and services.Warm greetings!

10/10 Excellent

Jamesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from Cancún!

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 18, 2024
Apreciado ErvinMuchas gracias por su preferencia y por su calificación.¡Reciba un afectuoso saludo desde Cancún!

6/10 Okay

maria, El Segundo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff needs to be more friendly and welcoming.
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from Cancún!

2/10 Terrible

Yessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Cancun 6 times now and this is by far the worst resort I’ve stayed at.1: When checking in it took over an Hour . The ladies in the front were Rude to begging with, when booking it said All inclusive but BEWARE it is not all inclusive. Only 2 restaurants in the resort. The waiters in the resort are rude. When washing my hands in my hotel room notice there was water coming from under the sink. Call for room service and was told to call back once I saw the menu and knew what I wanted to order since I was kind and told her what she recommended. Food is trash. I’ve stayed at cheaper hotels and they had better food. I would not be coming back and recommend for no one to do so as well.
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Yessica.Thank you for your preference for Emporio Cancún.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from Cancún!

2/10 Terrible

Jeff

Traveled with family
Disliked: Staff & service, amenities
Horrible treatment of me and my family. Most horrible service I've encountered anywhere.
Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio Cancún all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness, property conditions & facilities
Options for food was mediocre. There really was only one option for food. As the Italian restaurant was not good at all. The Argentian restaurant was superb. Service was subpar. Especially if you did not speak Spanish. My friends had a hard time getting a drink etc. this seemed like a local getaway.
Stayed 4 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 13, 2024
Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.

6/10 Okay

jose, ontario

Stayed 2 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 13, 2024
Estimado José.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde Cancún.

10/10 Excellent

Xiomara Cuellar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my boyfriend for spring break. The resort wasn’t too crowded and had family and adult areas. The infinity pool for adults was a blast. Bartenders were friendly and it had easy access for the private beach. It was really fun
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 13, 2024
Dear Xiomara.I am very glad to know you had a great time with us, we wish we could serve you back in the near future.Warm greetings from Cancún!