Ratings based on 1,708 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Overall good
Comment from Hotel Management
May 31, 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted May 27, 2024 on Expedia
Gracias por el servicio,todo bien.
Comment from Hotel Management
May 27, 2024 by Axel D., Hotel Management
Dear Joel AlbertoThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted May 26, 2024 on Expedia
We loved the place . I loved the swimming pool area , they had a rest area under the trees was so relaxing . The restaurant was deliciosas , great service . Rafael from the front desk was so professional and polite. The only thing that was confusing was when we called to get directions to wait for the shuttle . The person we spoke to wasn’t very clear or we couldn’t understand. Maybe if they had signes at the airport we could fallow . But other that that great !!!
Comment from Hotel Management
May 27, 2024 by Blanca Ortega, Hotel Management
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards
by A verified traveler from West Monroe
Posted May 25, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!First of all please accept our apologies for the inconveniences experienced during your stay.Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards
by A verified traveler
Posted May 20, 2024 on Expedia
Overall we had a great stay at the Courtyard. Check in was easy and smooth. Staff were all friendly and helpful. Daily breakfasts were very good! We really appreciate the shuttle service however the pickup area at the airport could be more clearly defined. The taxis will try to confuse you and sell you a ride and since there isnt a Marriott rep standing outside, if you don’t know the airport well, you are at the mercy of being mis directed by people with ulterior motives to where the shuttle actually is.
Comment from Hotel Management
May 20, 2024 by Axel D., Hotel Management
Dear LindsayThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted May 20, 2024 on Expedia
Just what you would want in an airport hotel and then some !
Comment from Hotel Management
May 20, 2024 by Axel D., Hotel Management
Dear JohannesThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted May 17, 2024 on Expedia
I was happy with the hotel shuttle, once I figured out the transportation system in Cancun. The hotel restaurant provided what I was looking for, both for lunch and dinner. I was traveling alone and didn’t feel comfortable venturing out to eat, so the hotel gave me the safety and security I needed. The pool was outdoors and I didn’t want to be in the sun so opted not to swim, but several customers seemed to be enjoying the pool.
Comment from Hotel Management
May 17, 2024 by Axel D., Hotel Management
Dear CarlaThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted May 15, 2024 on Expedia
Booked cause of the distance from airport. We simply loved the breakfast, one of my best all these years traveling to Cancun. Very friendly and helpful staff. Highly recommend this hotel.
Comment from Hotel Management
May 15, 2024 by Axel D., Hotel Management
Dear EduvigesThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted May 9, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by BO, Hotel Management
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards
by A verified traveler
Posted May 9, 2024 on Expedia
Great service, shuttle service, clean, comfortable, the breakfast buffet was great
Comment from Hotel Management
May 9, 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
