评分基于 205 条真实点评
4.7 客房清洁度
4.2 服务和员工
4.3 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
Professional in every way.
酒店管理层的评论
2024年5月1日，回复：酒店管理层 Amber Danforth
Thank you for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that our team provided a professional experience. We strive to deliver excellent service to all our customers. If you have any more feedback or need further assistance, feel free to let us know.
用户：真实旅客
发布日期：2024年4月27日 发布在：Expedia
Lovely property
酒店管理层的评论
2024年4月28日，回复：酒店管理层 Amber Danforth
Thank you for your wonderful feedback on our property. We're delighted that you had a lovely experience during your stay!
用户：真实旅客
发布日期：2024年4月22日 发布在：Expedia
We have stayed at The Grand Lodge several times; it has always been a great experience. The rooms are well stocked and comfortable. The grandkids love the pools, and convenience of the ski lift being right out the door.
酒店管理层的评论
2024年4月28日，回复：酒店管理层 Amber Danforth
Thank you for your loyalty and for taking the time to share your positive experience with us! We're delighted to hear that you have enjoyed your stays at The Grand Lodge and that the rooms are comfortable and well stocked. It's wonderful to know that your grandkids love the pools and the convenience of the ski lift. We look forward to welcoming you back for another great experience in the future!
用户：真实旅客
发布日期：2024年4月19日 发布在：Expedia
Great location for ski in/ski out. Our room was close to the pool on the first floor which meant noisy until 10pm but after that it was quiet and peaceful. Would certainly return!! Great amenities at the property.
酒店管理层的评论
2024年4月20日，回复：酒店管理层 Amber Danforth
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our ski in/ski out location and the great amenities at our property. We apologize for any noise disturbances near the pool area until 10pm, but we're glad that it was quiet and peaceful afterward. Your feedback is important to us, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing Grand Lodge on Peak 7!
用户：真实旅客
发布日期：2024年4月19日 发布在：Expedia
Convenient access to the lifts and good facilities on site. Check-in was easy and it was nice to have access to some things (parking, ski locker) a few hours before the room was ready. The studio had plenty of space for two and it was nice to be able to cook full meals in the kitchenette, although one pan was damaged and when we asked for a replacement, that one was also damaged. There was some confusion about check-out. One front desk employee told me that we would have access to a day pass to leave our car in the garage for a few hours after check out but when we asked for that, we were told it is only for owners.
酒店管理层的评论
2024年4月20日，回复：酒店管理层 Amber Danforth
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our convenient access to the lifts and good on-site facilities to your liking. We appreciate your understanding regarding the early access to parking and ski locker before your room was ready. However, we apologize for the inconvenience you experienced with the damaged pans in your studio. Rest assured, we will address this issue with our team to ensure it doesn't happen again.We also apologize for the confusion about the check-out process and the miscommunication regarding the day pass for the garage. Your feedback is important to us, and we will work on improving our communication to provide a better experience for our guests in the future. We hope you will consider staying with us again, and we look forward to the opportunity to make it right. Thank you for choosing Grand Lodge on Peak 7!
用户：真实旅客
发布日期：2024年3月31日 发布在：Expedia
Overall communication, incorrect information given from staff e.g. time gondola stops running. Also we were not told about all amenities available to us by staff and found out from other guests.
酒店管理层的评论
2024年4月8日，回复：酒店管理层 Matt
Hello, thank you for leaving a review. We are sorry you had to experience this and we will take the steps to make sure our agents are properly going over the resort amenities and hours.
用户：真实旅客
发布日期：2024年3月29日 发布在：Expedia
Great location and amenities. Spacious room!
酒店管理层的评论
2024年3月29日，回复：酒店管理层 Amber Danforth
Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our great location, amenities, and spacious room during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.
用户：真实旅客 来自：Chicago
发布日期：2024年2月23日 发布在：Expedia
Overall, wonderful stay! Wish there could have been in-room dining options, a bar not in the lobby, more fire pits, and an adults only section outside. But really great overall!
酒店管理层的评论
2024年2月23日，回复：酒店管理层 Amber Danforth
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a wonderful stay. Your feedback regarding in-room dining options, a separate bar area, more fire pits, and an adults-only section outside is greatly appreciated. We will certainly consider these suggestions as we continue to enhance our offerings for our guests. We're glad you found your stay great overall and hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us!
用户：真实旅客
发布日期：2024年2月20日 发布在：Expedia
My husband and I had a great time at Grand Lodge Peak 7! Our room was great and we got a surprise of goodies for our honeymoon. The best part was the pool and scenery. The mountains were beautiful filled with snow! We really enjoyed the adult spa with the hot tub. We were able to relax and enjoy staying warm. The restaurant was good. We enjoyed the transportation that was reserved on our phones whenever we wanted to visit town. We will definitely come back! ❤️😊
酒店管理层的评论
2024年2月23日，回复：酒店管理层 Amber Danforth
Thank you so much for your wonderful review! We are thrilled to hear that you and your husband had a great time at Grand Lodge Peak 7 and that you enjoyed the surprise goodies for your honeymoon. It's fantastic to hear that you loved the pool, scenery, and the adult spa with the hot tub. We're glad you found the restaurant to your liking and that the transportation service made exploring town convenient for you. We can't wait to welcome you back for another unforgettable stay!
用户：真实旅客
发布日期：2024年2月18日 发布在：Hotels
Great amenities, like arcade, bar, hot tubs, etc. Rooms just aren't great.
酒店管理层的评论
2024年2月23日，回复：酒店管理层 Amber Danforth
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the amenities such as the arcade, bar, and hot tubs. We appreciate your comments regarding the rooms and will take them into consideration as we strive to improve our guests' overall experience. Your input is valuable to us, and we hope to welcome you back in the future for an even better stay. Thank you for choosing our hotel!
