4/10 Poor
Mary
Traveled with partner
May 30, 2024
Disliked: Cleanliness
The front desk staff was very courteous, however the actual room was less than great.
The night we checked in the refrigerator in the room didn’t work, it was late so no maintenance personnel was available. However no one even attempted to switch our room out. The next day was Memorial Day & I was told that the maintenance personnel was off for the holiday. At this point, I thought they would move us to another room, but they didn’t so I unplugged the refrigerator & plugged it back up & it started working. Went & bought groceries & put in the refrigerator & the VERY next day it stopped working again. I notified front desk & was told that the maintenance personnel had already left for the day, but no one ever came to check the refrigerator while he was there. I was then told that I could put my stuff in the refrigerator downstairs, but they never attempted to change our room & put us in a room that actually had a working refrigerator.
Every dish & utensil in the kitchen was dirty & had leftover food particles left in/on them. The pots were so dirty that I took them to front desk & was told someone would bring me clean pots( an hour or so later) someone did bring cleaner pots.
Attempted to make coffee in the room and when I poured the complimentary liquid creamer inside my cup of coffee it came out in solid clumps, like the creamer was not being changed out & was extremely old,I didn’t have coffee after that. Overall I was very disappointed & dissatisfied during my 3 night stay
Mary
Stayed 3 nights in May 2024