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Reviews of Courtyard by Marriott St. Joseph Benton Harbor

3 out of 5
Courtyard by Marriott St. Joseph Benton Harbor
1295 Cinema Way, Benton Harbor, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 274 reviews" "
Rating 8 - Good. 65 out of 274 reviews" "
Rating 6 - Okay. 21 out of 274 reviews" "
Rating 4 - Poor. 11 out of 274 reviews" "
Rating 2 - Terrible. 16 out of 274 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dania, Coralville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024

8/10 Good

Denise

Stayed 1 night in Apr 2024

8/10 Good

Rodnina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if you are doing the wineries.
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel solo for business & I felt safe! The dining area was out of a lot of things & newer staff was overwhelmed but they were super sweet so that made up for it. Management - help out your newbies!
Stayed 1 night in Feb 2024

8/10 Good

Tricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Neat and clean
Stayed 2 nights in Mar 2024

8/10 Good

Mary Jane

Business traveler
Liked: Cleanliness
Getting response from requests for cleaning, towels, bedding etc went unanswered.
Stayed 5 nights in Feb 2024

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but there was no breakfast of any kind
Stayed 1 night in Feb 2024

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean & cozy! nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Derica

Expedia didn’t let me get the room!
Stayed 1 night in Jan 2024

10/10 Excellent

Chantelle

Stayed 1 night in Jan 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We got to our room and started to put things away. Found out the fridge did not work and while checking to see if it was plugged in I found food, socks, water bottles, and trash behind the desk under the TV. I have a picture of needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy, North Branch

Stayed 1 night in Dec 2023

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in/out was easy and their recommendation for dinner was great. Nice hotel off the beaten path.
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff made the stay a great one!
Facility was great. Staff was top notch, very customer oriented, responsive, and genuine.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2023

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean, and new. The pool was small. The area did not have much to offer. The hotel is by a dead mall and close to the highway.
Stayed 1 night in Sep 2023

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Craig

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of staff. You call the front desk and are put on hold. No one ever comes back. You have to go down to the front desk to get service and you wait in line. Our first room was not made up. They had to switchus to another room. Our second room was not serviced the second day, bed was not made, room was not cleaned and no towels were replaced.
Stayed 2 nights in Aug 2023

6/10 Okay

John, Chicago

Traveled with family and small children
Liked: Cleanliness
Hotel seemed to have been remodeled. Service was not too good.
Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

2/10 Terrible

Ernesto, Addison

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains wouldn't close in first room and the second room was a downgrade.
Stayed 1 night in Aug 2023

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and rooms are very comfortable Will be back
Stayed 1 night in Aug 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and relatively close to Lake Michigan beaches. Just wish there were more restaurants nearby and wish the area felt a little safer.
Stayed 2 nights in Jul 2023

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Julius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations. Staff was professional and friendly.
Stayed 7 nights in Jul 2023

8/10 Good

Chris, Rochester Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stop for a bit!
Stayed 1 night in Jul 2023

8/10 Good

Heidi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Stayed 1 night in Jul 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No breakfast included.
Stayed 1 night in Jul 2023

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay
Excellent front desk lady (Kris？)！ We checked in after midnight, yet got a speedy service and a warm welcome. Very nice！Will stay in this hotel or hotel chain again！
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, property conditions & facilities
It would be nice to have more storage room in the bathroom.
Stayed 2 nights in Jun 2023

6/10 Okay

Ramon

Traveled with partner
Disliked: Staff & service
extremely important for me no greeting wen checking I had to do the greeting towards staff, Maya. so rude
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Konrad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the fire place, clean, modern facility
Stayed 2 nights in Jul 2023

2/10 Terrible

MARTHA, Geneva

Response from Autumn Atchley GM on Jun 29, 2023
Martha, I refunded your money.

10/10 Excellent

Nelmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is always clean and the staff is always helpful
Stayed 1 night in Jun 2023
Response from Autumn Atchley GM on Jun 29, 2023
Thank you for being a Marriott member. Hope to see you again when your travels bring you back to the area.

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Uncomfortable Bed, Average Service
I consider a Courtyard Marriott to be a higher end hotel. The $250+ rate per evening confirms that suspicion. With that, I anticipate an extremely comfortable mattress, super clean room, and exceptional service. My experience did not quite match those expectations. The major flaw for me was the mattress. This appears to be a newer construction hotel but the mattress felt like it was many years old. It dipped in the middle and offered very little comfort or support. This was very disappointing as the primary use of a hotel room is the bed. The front desk person at check-in was very unprofessional. Not just in her looks, but also in her demeanor, lack of eye contact, not greeting us, not stopping personal conversation with coworker, etc. It was just a bad first impression. But I realize it's hard to staff such positions so it's fine--just not what I was expecting. The room was very clean. We did not request housekeeping during our 3 night stay, but we met the housekeeping staff in the hallway. They were very kind and helpful. We visit St Joseph/Benton Harbor often. I wanted a stay at a higher end hotel. We will likely not stay here again because it feels overpriced for an uncomfortable bed and average service.
Stayed 3 nights in Jun 2023
Response from Autumn Atchley GM on Jun 29, 2023
I apologize that your stay with us was less than enjoyable. I am working very closely with our upper management team to provide the highest level of service possible. I do hope you give us another chance next time your travels bring you back to the area.

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Would recommend
All the staff was very professional and helpful and it was one of the cleanest hotels I have stayed in. If I ever find myself in this area again, this is where I plan on staying.
Stayed 1 night in Jun 2023
Response from Autumn Atchley GM on Jun 29, 2023
We do our very best to provide the highest level of service possible. Thank you for being a loyal Courtyard by Marriott guest!

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023