8/10 Good
Freda
Traveled with family
Jun 3, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I've been stay at Sindhorn Midtown with my family 2 times per year, and everytime stay for 1 week at 2 bedroom corner suites room
However, this time the room that I check in on May 22 (Room 1720) is on the floor of swimming pool. Its very humid and inside the room there are several problems:
1) croache beside the rubbish
2) Heavy noise at the small bedroom which technician cant fix
3) No TV remote control at the main bedroom (I need to request for 1) and the connection of TV were not stable
It was really disappointed and I reported to hotel staff at once. Its highly appreciated that hotel staff address my problem and change the room for us. Finally we stay at Room 2120 which is the fine back to the used standard.
FYI, I've been staying with this hotel, same category room for consecutive year and book via Expedia and have never been stay below 21/F which hope hotel can take care of us in future, thanks.
Besides, seems there is no additional benefits of VIP services / access from either hotel or expedia, what's that, please explain, hope I can enjoy, thank you so much.
Freda
Stayed 6 nights in May 2024