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Banff Caribou Lodge and Spa

3.5 star property
Hotel with full-service spa, near Banff Lake Louise Tourism Bureau
VIP Access

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi
Restaurant
Lobby
Reviews
8.4

Very good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Hot TubHot TubHot Tub
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
The price is $271
$301 total
includes taxes & fees
Jun 2 - Jun 3

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Popular LocationBanff Lake Louise Tourism Bureau11 min walk
  • Popular LocationTunnel Mountain5 min drive
  • Popular LocationBanff Springs Golf Club9 min drive
  • AirportCalgary, AB (YYC-Calgary Intl.)92 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wo...
Therese
May 26, 2024
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.5/10 Very Good

Highlights

Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6/10 Very Good

Highlights

Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.5/10 Very Good

Highlights

Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.4/10 Very Good

Highlights

Balcony
Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.9/10 Excellent

Highlights

Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

10/10 Exceptional

Highlights

Fireplace
Private indoor spa tub
Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.2/10 Very Good

Highlights

Heating
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Fan
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception
Banff Rocky Mountain Resort
Pool
Hot Tub
Pet friendly
Parking included
7.8 out of 10, Good, (1842)
The price is $205
$228 total
includes taxes & fees
Jun 2 - Jun 3
Banff Rocky Mountain Resort

About the neighborhood

Banff

Banff Caribou Lodge and Spa is located in Uptown District, a neighborhood in Banff, and is in the mountains and in a national park. Banff Springs Golf Club and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Cave and Basin National Historic Site. Banff Lake Louise Tourism Bureau and Upper Hot Springs are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and snowboarding, or check out other outdoor activities such as snowmobiling and snowshoeing. Guests appreciate the hotel's central location.
Visit our Banff travel guideOpens in a new window

What's nearby

  • Banff Lake Louise Tourism Bureau - 11 min walk
  • Tunnel Mountain - 5 min drive
  • Upper Hot Springs - 7 min drive
  • Banff Gondola - 8 min drive
  • Banff Springs Golf Club - 9 min drive

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • Park Distillery - 14 min walk
  • Masala Authentic Indian Cuisine - 19 min walk
  • Rose & Crown Restaurant & Pub - 15 min walk
  • Farm & Fire - 13 min walk
  • Earls - 13 min walk

About this property

Banff Caribou Lodge and Spa

Hotel near Banff Lake Louise Tourism Bureau
Located close to Tunnel Mountain and Banff Springs Golf Club, Banff Caribou Lodge and Spa provides a playground, dry cleaning/laundry services, and a fireplace in the lobby. Indulge in a manicure/pedicure, a facial, and a body treatment at Red Earth Spa, the onsite spa. Yoga classes are offered at the gym; the property also has a bar, a business center, and a sauna. In addition to a spa tub and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Full breakfast (surcharge), a computer station, and smoke-free premises
  • Luggage storage, a vending machine, and massage treatment rooms
  • Guest reviews say good things about the dining options, overall value, and central location
Room features
All 190 rooms have comforts such as premium bedding, in addition to perks like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Heating and fans
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Frequently asked questions

Is Banff Caribou Lodge and Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Banff Caribou Lodge and Spa?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Banff Caribou Lodge and Spa on Jun 2, 2024 start from $270.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Banff Caribou Lodge and Spa?

Self parking is free at this property.

What time is check-in at Banff Caribou Lodge and Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Banff Caribou Lodge and Spa?

Check-out is at 11 AM.

Where is Banff Caribou Lodge and Spa located?

Located in Uptown District, this spa hotel is 0.6 mi (0.9 km) from Banff Lake Louise Tourism Bureau and within 3 mi (5 km) of Cave and Basin National Historic Site and Tunnel Mountain. Banff Springs Golf Club and Banff Gondola are also within 3 mi (5 km). Banff Station is 17 minutes by foot.

Reviews

8.4

Very Good

Rating 10 - Excellent. 1264 out of 2487 reviews" "
Rating 8 - Good. 694 out of 2487 reviews" "
Rating 6 - Okay. 323 out of 2487 reviews" "
Rating 4 - Poor. 123 out of 2487 reviews" "
Rating 2 - Terrible. 83 out of 2487 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarthak, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dharminder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly and helpful. Very much enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and always accommodating to help Always had someone say Good morning or good day Felt at ease moment walked through the door
Stayed 3 nights in May 2024

6/10 Okay

Terry

Traveled with partner
Liked: Amenities
The hotel was clean & comfortable. The room looked out on a very small cramped space. The room was clean and the beds were "average comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, good service and location.
Stayed 1 night in May 2024

8/10 Good

Trisha, calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this quaint little hotel
Stayed 2 nights in May 2024

6/10 Okay

Duncan, Calgary

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had to remind them that we had the $15 per night food credit for being an Expedia VIP. They did not offer it up at check in until we asked them about it. Also housekeeping did not clean the room properly as they left all of the dirty glasses and cups and did not replace them. We also had 4 people staying in the room and they only left 3 towels and not enough shower gel. When we asked for more towels, front desk were stingy and said we could only get 2 extra towels. Also when we went to The Keg to get seated nobody came to acknowledge us waiting to be seated for over 10 minutes. Overall just an average experience.
Stayed 3 nights in May 2024

10/10 Excellent

Therese, The Villages

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wonderful. Sylvie and Victoria in the spa gave us wonderful a massage and body wrap and manipedi. Hotel is an easy walk to downtown and the Roam bus stops next to the hotel. The Keg also inside the hotel for convenient dining. Would definitely stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Blake

Great!
Stayed 1 night in May 2024

4/10 Poor

Roselle

Stayed 1 night in May 2024

2/10 Terrible

Nina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I wanted to have a nice mini girls weekend, and we were very disappointed with the customer service we experienced at the hotel. The lack in follow up when we had a issue due to misinformation posted on there Expedia account, and getting told different information from each employee, or getting handed a voucher for free drinks at the Keg but only valid during happy hour. Which we received the voucher after happy hour was over and were unable to use it the next day. As we checked out at 11am which the employee who assisted us was aware… Due to the lack of customer service from the staff at the hotel. It did put a dark cloud over our mini girls. I HIGHLY recommend not to book at this hotel. ** ps the hot tub was dirty. We found 3 bandages… so cleanliness was also not a priority, up with good customer service **
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Haydee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and nice, price is right. It’s a 10 min walk from downtown so not bad, lots of restaurants in the area. Rooms are a bit too small, we got the 2 queen bed for my 3 kids and me and felt there was not enough space. They don’t really have a pool, it’s a big hot tub but my kids like it even though it was very crowded. Staff was very nice and helpful, if we stay there again we’ll get a bigger room for sure!
Stayed 5 nights in May 2024

8/10 Good

Kam Yiu, Richmond

Traveled with family
Staff friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Lauryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in May 2024

6/10 Okay

Mirjana

Traveled with family
Liked: Staff & service
This hotel has definitely seen better days and it could use some sprucing up.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peihai

Liked: Cleanliness, staff & service, property conditions & facilities
Good

6/10 Okay

Luisito Hingada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly. The hotel is clean and beautiful.
Stayed 4 nights in May 2024

8/10 Good

Elaine, Winnipeg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
Stayed 3 nights in May 2024

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2024

8/10 Good

Jianhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay
Stayed 1 night in May 2024

8/10 Good

Lindsey

Traveled with group
Liked: Cleanliness, staff & service, amenities
It is in Banff. Can't beat that.
Stayed 1 night in May 2024

6/10 Okay

chantal

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the underground parking. The staff at the desk required kore training.
Stayed 2 nights in May 2024

4/10 Poor

Katrina

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
Stayed 1 night in May 2024