Jetted tub

Reviews of The Claridge Hotel

3.5 out of 5
The Claridge Hotel
123 South Indiana Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 984 out of 3169 reviews" "
Rating 8 - Good. 789 out of 3169 reviews" "
Rating 6 - Okay. 581 out of 3169 reviews" "
Rating 4 - Poor. 390 out of 3169 reviews" "
Rating 2 - Terrible. 425 out of 3169 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

DENISE, trenton

Traveled with partner
Liked: Staff & service
I liked that i was not only able to access the casino without leave the building but also had access to entertainment and restaurants
Stayed 1 night in May 2024

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times. This time there was a leak in the bathroom ceiling. (Dirty) water was dripping into the bathroom and onto the towels, so the white towels were turning black. We asked if we could change rooms since the hotel was not very occupied, and instead all they could offer us were some new towels. No one should have to pay for that room until the bathroom is fixed and clean.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic hotel and I loved everything about it. The location is central to the boardwalk and the Vue lounge on the rooftop was AWESOME!
Stayed 1 night in May 2024

8/10 Good

Sherrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only went for one night but enjoyed our stay. I didn't know this but the hotel is connected to Bally's and Ceasars Palace. We never had to leave the hotel to go to the casino. I will agree with other reviews about the elevator. It seems that only 2 or 3 are running and sometimes the wait can be long. We learned to hop on whatever elevator opened. Sometimes you had to go down to go up and vice versa.
Stayed 1 night in May 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stay was pleasant, a lot was going on this weekend and elevators always had a wait for at least 5 minutes or more. Hotel has a lot to offer everything was clean and very convenient to everything on the boardwalk
Stayed 2 nights in May 2024

2/10 Terrible

Rossana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience upon arrival my room was dirty the lamp and safe box didn’t work I requested another room and they refused instead made me wait until they fixed everything. Elevators are the worst they take for ever and the entire hotel stinks like smoke, marijuana and pee. Not to mention there are a lot of drunk people walking around the hotel yelling and cursing. Restaurant in the 6th floor limited options expensive and small portions.
Stayed 2 nights in May 2024

10/10 Excellent

Bionca

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room had roaches but customer service was excellent
Stayed 2 nights in May 2024

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping knocked and woke me up twice, once at 9am and once at 10am despite the do not disturb sign on the outside of the door handle.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ok
Stayed 1 night in May 2024

2/10 Terrible

Enid

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators don’t work never give these slums your money
Stayed 2 nights in May 2024

10/10 Excellent

Imran

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from The Claridge Hotel Management on May 18, 2024
Thank you so much for the awesome rating. We hope to welcome you back again soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Laniece

Traveled with family
Liked: Staff & service
The clean lady was so polite and offered her services when we were dissatisfied with room. The elevators stop working causing alot of people 2 be late for event that was planned. It took 45 mins to get up to my room.
Stayed 2 nights in May 2024
Response from Claridge Hotel Management on May 17, 2024
Thank you for sharing your feedback with us. We're pleased to hear that our cleaning staff was polite and attentive to your needs during your stay. However, we sincerely apologize for the significant inconvenience caused by the elevator issues. We understand how frustrating and disruptive it can be, especially when it affects your schedule for planned events. Waiting 45 minutes to reach your room is unacceptable, and we deeply regret that this negatively impacted your experience. We are taking your comments seriously and will address the elevator problems with our maintenance team to ensure that such delays do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.

2/10 Terrible

kyara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Claridge Hotel Management on May 18, 2024
We are disappointed to see that your stay did not meet our expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

2/10 Terrible

Lezlie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel is old. The best part of the room was the bathroom, it appeared to be recently updated. The furniture was old and had stains. I was on the 17th, the elevator service was absolutely a disgrace. Each wait was at least 15-20 min. Checking out i waied 33 min just to catch an elevator. My husband took the steps because the wait was too long. The hotel knew that this was an issue and didn’t offer so much as a drink voucher for the inconvenience. I will not stay here again.
Stayed 1 night in May 2024
Response from Claridge Hotel Management on May 14, 2024
Thank you for sharing your experience with us, and we apologize for the inconveniences you encountered during your stay. We're glad to hear that you found the bathroom to be recently updated, but we understand your disappointment with the condition of the furniture and the elevator service. We apologize for the long wait times for the elevator and the frustration it caused during your stay. We acknowledge that this is a significant issue that needs to be addressed promptly to ensure a smoother experience for our guests. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Andrenia

Disliked: Amenities
On the board walk
Stayed 1 night in May 2024
Response from Front Office Management Team on May 16, 2024
Dear Andrenia,We appreciate your feedback about the location of our hotel on the boardwalk. We're glad to hear that you enjoyed the convenience and scenic views that our location offers. Our team works hard to ensure that our guests have an enjoyable experience, and we're delighted that you found the boardwalk setting to be a positive aspect of your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant visit.Sincerely

4/10 Poor

Tiara

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from The Claridge Hotel Management on May 14, 2024
We are disappointed to see that you stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

6/10 Okay

Pamela

Traveled with partner
Claridge needs to address their elevator issue. Waiting up to 30 minutes to get on the elevator is ridiculous. Also there was a large group that was very noisy. There was constant knocking on doors between the parties and their conversations could be clearly heard in our room.
Stayed 1 night in May 2024
Response from Security Team Management on May 21, 2024
Dear PamelaI see you had an issue during your stay we our working on two of our elevator but all other ones are working it can be challenge during check in and check out. Security Management Team

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at The Twenties was overpriced and not good. My $16 waffle was burnt and like a hockey puck. My $7 side of potatoes were a joke. Place was super noisy from a convention or something Friday night-guests slamming doors and knocking loudly at like 5:30 in the morning.
Stayed 1 night in May 2024

4/10 Poor

Mario

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Nobody works happy
Stayed 2 nights in May 2024

4/10 Poor

Jorge

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could be better stuff were amazing tho
Stayed 1 night in May 2024
Response from Claridge Hotel Management on May 11, 2024
Thank you for your feedback. We're glad to hear that you found our staff to be amazing. We're sorry to learn that your overall experience fell short of expectations. We appreciate your honesty, and we'll certainly take your comments into consideration as we work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Thank you for choosing to stay with us.

10/10 Excellent

Maxo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 11, 2024
Thank you so much for your feedback. We can't wait to welcome you back for another fantastic visit! If there's anything specific, you'd like us to arrange for your next stay or if you have any preferences, please feel free to let us know. We're here to ensure your next visit is just as enjoyable as this one!

8/10 Good

Jeremy, Rego Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

8/10 Good

Lizbeth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Howard

Traveled with family
Liked: Staff & service
Very outdated Hotel.
Stayed 2 nights in May 2024
Response from Claridge Hotel Management on May 11, 2024
Thank you for your feedback. We appreciate your observation regarding the age of our hotel. As one of the older establishments in the area, we understand that our property may not offer the modern amenities found in newer hotels. However, we strive to preserve the unique character and charm that sets us apart. While we may not be able to match the contemporary style of newer accommodations, we continually work to maintain our facilities to the highest standards of comfort and cleanliness. Your input is valuable to us as we consider ways to enhance the guest experience. We're committed to ensuring that all our guests have a comfortable and enjoyable stay. Once again, we thank you for choosing to stay at the Claridge Hotel.

8/10 Good

hende

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope to welcome you back again soon.Kind regards,The Claridge Hotel Management

2/10 Terrible

Regina

Traveled with family and small children
Liked: Staff & service
All the restaurants located in the hotel were closed. Ut they had photos of the restaurants in the hotel as if they were open. I didn’t like how far the parking garage was and it was hardly any Staff. I will never stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Daphne

Traveled with group
Liked: Cleanliness, staff & service, amenities
Front desk staff is great
Stayed 3 nights in Apr 2024
Response from Front Office Management Team on May 15, 2024
Dear Daphne,Thank you for your kind words about our front desk staff! We're thrilled to hear that they made a positive impression on your stay. Our team takes pride in providing exceptional service, and it's wonderful to know that their efforts were appreciated. We'll be sure to pass along your compliments to them—they'll be delighted to hear that they made your experience memorable. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Sincerely,

4/10 Poor

Gilda

Disliked: Property conditions & facilities
It is very old and not maintained. The elevetor was a pain.
Stayed 2 nights in Apr 2024

8/10 Good

Shannon, Wrightstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator situation has to improve. I completely understand that this is a historic hotel but waiting 15 plus minutes for an elevator is completely unacceptable. For this reason I probably will not stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Prithvi Raj

Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on May 21, 2024
We are disappointed to see that your stay did not meet our expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Decent if it's cheap
Stayed 2 nights in Mar 2024
Response from Front Office Management Team on May 15, 2024
Dear Kimberely,Thank you for sharing your thoughts with us. We're glad to hear that you found your stay decent, especially considering the affordability of our rates. Providing value for our guests is important to us, and we're constantly striving to maintain a balance between quality and affordability. If there are any specific areas where you feel we could improve to enhance your experience further, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,

6/10 Okay

DYNA

Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

2/10 Terrible

rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Chad

Liked: Cleanliness, staff & service
Elevators weren’t working
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We apologize for the inconvenience you experienced with the elevators during your stay. We understand how frustrating it can be when essential amenities like elevators are not functioning properly. Your feedback is valuable, and we will address this issue with our maintenance team to ensure that it is resolved promptly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Doaa

Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 19, 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

8/10 Good

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Positives : - Staff were very nice and welcoming -access to Bally’s casino - convince of being 3/min to the boardwalk ,shopping. - 20 min walk to the convention center. Needs improvement on : - staffing , only two concierge when we arrived waited maybe 25min in line after driving 9 hrs. - waiting literally 10/15min for the elevator only 3 out of like 6 working - Had a great ocean view except we could not see much due to filthy window - coffee machine was broken - no access to a microwave in the room or common area in the hotel Area in general : Just my opinion the Best time to go late spring , summer to enjoy the full experience. Obviously Great for casinos , great arcades a few great options for eating , but definitely do your research especially if you have a family with little ones However Definitely expected a bit better considering the amount of revenue that is made. Like a store with essentials !!!!
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the staff welcoming and appreciated the convenient access to Bally's casino and nearby attractions. However, we apologize for the inconveniences you experienced during your stay. We understand that long wait times for the elevator and limited staffing can be frustrating, especially after a long drive. Additionally, we regret that you encountered issues with cleanliness, the coffee machine, and the lack of access to a microwave in your room or common areas. Your feedback is important to us, and we will address these issues with the relevant teams to ensure improvements are made. Thank you for choosing to stay with us. We value your feedback and strive to make every guest's stay enjoyable. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

James, Farmington

Traveled with partner
Liked: Staff & service
I was disappointed with my stay there. The condition of the property was not at the level I expected. I am sure in its day it was impressive. I feel that the value was not there for the price
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet expectations and that you were disappointed with the condition of the property. We understand how important it is for our guests to feel that they receive good value for the price they pay, and we apologize if you did not feel that way during your stay. Your feedback is valuable to us, and we will take it into consideration as we work to improve our services and facilities. We appreciate your honesty and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

4/10 Poor

Zaneta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So this property is outdated cute but outdated. Let's start on the elevators "HORRIBLE" you will be waiting!!!! Seem like there was only 2 elevators of 5 was working.Good luck with that. Staff was nice a lil hood but i love it lol...but my room was dirty had unknown socks in the room and can you believe when they called themselves cleaning my room all they did was turned the sheets and blankets over making it looked like a clean pairs. SMFH...idk what happens to my speaker... Oh this is going to make you laugh when have you ever seem an extension cord in a hotel room. Yes there was an extension cord in my room lol. I did asked other guest how they felt about the hotel and it seems like we were all on the same page. I will not be coming back to this hotel to stay. Sorry but true to story
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the elevators, cleanliness of the room, and unusual amenities is deeply concerning, and we regret that we did not meet expectations. Rest assured, we take your feedback seriously, and we will address these issues with the relevant teams to ensure improvements are made. Providing a comfortable and clean environment for our guests is our top priority, and we apologize for falling short in this regard. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Octavio

Traveled with partner
Liked: Staff & service, amenities
My room was a ocean view, nice 👍
Stayed 3 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We're glad to hear that you enjoyed the ocean view from your room! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I like that there is no casino. Restaurant staff was especially nice.Pretty lobby. Room was small Windows were dirty No microwave.tv was awful.very limited channels. Elevator system was awful.such long waits every time and no apologizies or heads up.from staff. No concierge services. No special perks like continental breakfast.free coffee.nothing that made us feel special. Also a.humanitirian level Starbucks contributes to genocide in Gaza and all.coffee products are Starbucks.expensive too May not come back especially because of elevators.windows.no.perks.no coffee available besides Starbucks. Those little pods in the room are tasteless and weak.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We're glad to hear that you appreciated certain aspects of your stay, such as the absence of a casino, the friendly restaurant staff, and the lobby's aesthetic appeal. However, we apologize for the shortcomings you experienced during your stay. Your feedback regarding the issues you experienced is duly noted. We understand how important it is to provide amenities that meet our guests' expectations, and we apologize for falling short in this regard. Regarding the elevator system, we apologize for the inconvenience you experienced and any lack of communication from our staff. Your satisfaction is important to us, and we apologize for any disappointment you experienced during your stay. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 Good

Fuchsia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024
Response from Front Office Management Team on May 15, 2024
Dear Fuchsia,Thank you for letting us know that you would stay with us again. We're glad to hear that you're open to giving us another opportunity to provide you with a better experience. Your feedback is important to us, and we'll strive to ensure that your next stay exceeds your expectations.If there's anything specific you'd like us to address or improve upon for your next visit, please feel free to let us know. We're here to make sure your future stays are enjoyable and memorable. We appreciate your support and look forward to welcoming you back soon!Sincerely,

2/10 Terrible

Tremaine

Traveled with family
Disliked: Property conditions & facilities
The elevators are terrible. The whole hotel was taking the stairs durimg our stay. We waited for the elevators for 30 minutes everytime. I asked to be compensated and the ataff acted like it was normal.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We apologize for the inconvenience you experienced with the elevators during your stay. Your frustration is understandable, and we regret that we did not meet your expectations in this regard. We take your feedback seriously, and we will address the elevator issue with the relevant teams to ensure improvements are made. Additionally, we apologize if the response from our staff did not meet expectations. We will review our policies regarding compensation requests to ensure that they are handled appropriately in the future. Your satisfaction is important to us, and we appreciate your understanding. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 Good

zuleima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good.
Stayed 1 night in Apr 2024
Response from Front Office Management Team on May 15, 2024
Dear Zuleima,Thank you for your feedback! We're pleased to hear that you had a good stay with us. Our team works hard to ensure that every guest has a positive experience, and it's rewarding to know that we succeeded in making your stay enjoyable. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Albert

Liked: Staff & service
No exhaust fan in bathroom. Carpet needs a good cleaning. Furniture out dated and not in good repair. Mattresses worn out. Sags and no support. Poor lighting.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
We apologize for the inconveniences you experienced during your stay. Your feedback regarding the lack of an exhaust fan in the bathroom, the condition of the carpet, outdated furniture, worn-out mattresses, and poor lighting is concerning, and we regret that we did not meet expectations in these areas. Please know that we take your feedback seriously, and we will address these issues with the relevant teams to ensure improvements are made. Providing a comfortable and enjoyable experience for our guests is important to us, and we apologize for falling short during your stay. We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

6/10 Okay

Amy

Traveled with partner
We stayed here in October they cleaned rooms daily. This stay only one day
Stayed 4 nights in Apr 2024
Response from Claridge Hotel Management on May 4, 2024
Thank you for providing further clarification. We appreciate your feedback regarding the housekeeping services during your previous stay in October when the rooms were cleaned daily. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable and consistent experience during any future stays.

6/10 Okay

Riverne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People smoke too much in the rooms and around the vicinity.
Stayed 2 nights in Apr 2024
Response from Security Team Management on May 8, 2024
Our hotel is a non-smoking hotel we do have sensor in every room that detect any smoking their is a fee and also can lead up tp being evicted

10/10 Excellent

Mayra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on May 11, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 Okay

YESENIA

The tub was giving us problems. The water wasn’t going down to fast.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on Apr 27, 2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the slow draining in the tub during your stay. Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that you experienced difficulty with this aspect of your accommodation. We will promptly address the issue with our maintenance team to ensure that it is resolved, and future guests do not encounter similar problems. Your feedback is invaluable to us as we continuously strive to improve our facilities and provide the best possible experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.