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Reviews of The Candler Hotel Atlanta, Curio Collection by Hilton

4 out of 5
The Candler Hotel Atlanta, Curio Collection by Hilton
127 Peachtree Street NE, Atlanta, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1185 out of 1515 reviews" "
Rating 8 - Good. 200 out of 1515 reviews" "
Rating 6 - Okay. 58 out of 1515 reviews" "
Rating 4 - Poor. 28 out of 1515 reviews" "
Rating 2 - Terrible. 44 out of 1515 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. The room itself was a little small, but it was extremely quiet which was great. Only two issues were the lack of working ice machines and how overpriced the in-room dining was (4 shrimp for $24). Overall, a good place to stay!
Stayed 2 nights in May 2024
Response from Kanema on May 17, 2024
Sara,We thank you for your honest feedback and will use the concerns as a tool to ensure our level of service is across the board pleasant.

10/10 Excellent

Caiphus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing.
Stayed 3 nights in May 2024
Response from tarold on May 16, 2024
Caiphus thank you for your survey and we hope to see you again.

10/10 Excellent

Huey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from tarold on May 16, 2024
Huey, Thank you for staying with us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Candler was a beautiful hotel with the most comfortable bed I've ever slept in. The hotel restaurant and bar was nice with wonderful food. I am glad I splurged a little extra to stay here and would gladly stay there again.
Stayed 3 nights in Apr 2024
Response from Kanema on May 15, 2024
Anthony,Let us take this opportunity to thank you and we appreciate your business. Thank you for taking the time to let us know you enjoyed your stay with us .

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great trip. We stayed for 3 nights. Only downside is being told constantly to eat at the restaurant and when we tried for brunch, hostess told us there was no seating available. Made us sit at bar where a laptop and paperwork were... They moved it for us to sit.. But just want to point out that the restaurant had SEVERAL empty tables.
Stayed 3 nights in May 2024
Response from Charmaine Halley on May 14, 2024
Hello MelissaThank you for your feedback. We take every opportunity to improve our service and we hope you give us a chance to make this up to you. Thanks again

10/10 Excellent

Mariana Rojas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the room was super clean and nice. It’s a 10 minutes walk to Coca Cola Word and the aquarium. Really recommended!
Stayed 2 nights in May 2024
Response from Kanema on May 14, 2024
Mariana RojasWe truly appreciate your feedback and happy to hear you enjoyed the stay. We hope to see you back again, and bring some friends on your next trip

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building adorned with rich history, the architecture gave the property an amazing feeling in the middle of a city. The staff service was impeccable. Thanks Dwight for excellent service and a great conversation about the building’s history.
Stayed 1 night in May 2024
Response from Kanema on May 13, 2024
Yvette,We truly appreciate your feedback and are happy to hear that you enjoyed your stay with us. We hope to see you back again in the near future until then have a wonderful week ahead.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant. Nice lobby and dining facility. Beautiful rooms.
Stayed 1 night in Apr 2024
Response from Charmaine H on May 12, 2024
Hello KateWe appreciate such lovely review. The Candler takes pride to uphold the history and elegance of our hotel. Along with providing comfort for our guests. Please come stay with us again.

10/10 Excellent

michael, Danvers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its in a great location. has great public transportation and easy to get around.
Stayed 4 nights in May 2024
Response from Charamaine Halley on May 11, 2024
Hello MichaelThank you for your feedback. We appreciate your feedback.

10/10 Excellent

LUIS, SANTA ISABEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from tarold on May 11, 2024
Luis thank you for your survey and hope to see you again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from CH on May 10, 2024
Hello MichaelThank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Lammii

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and good food
Stayed 4 nights in Apr 2024
Response from Charmaine Halley on May 9, 2024
Hello LammiiThank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Joshua Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kanema on May 8, 2024
Joshua Rafael,We appreciate your comments and are happy to know you enjoyed your stay with us.

10/10 Excellent

Lucas Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property brings you to a time when everything was made with class, purpose and high detail and has a been modernized so not to feel outdated. Slip into the bar for a classic cocktail to cap your night. Every morning or evening we were greeted at the door with their super friendly staff. We did not have a car so we didn't need the valet but they were always there getting the door at just greeting with a smile.
Stayed 4 nights in May 2024
Response from Charmaine on May 7, 2024
Hello LucasThank you for you great feedback. We appreciate your kind words, and sincerely are grateful to have wonderful guests like you stay with us. Hope to see you again.

10/10 Excellent

Daniel, Bethlehem

Traveled with partner
Liked: Staff & service
Gorgeous property.
Stayed 1 night in May 2024
Response from Johntae on May 6, 2024
Thank you so much Daniel for your response. We are excited that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charmaine Halley on May 6, 2024
Hello ChristopherThank you for your feedback. We appreciate your stay with us

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with very friendly staff. I will return.
Stayed 1 night in May 2024
Response from Johntae on May 2, 2024
Thank you so much for this wonderful feedback, Sandra. We cannot wait to see you again next time!! Have a wonderful weekend

10/10 Excellent

glynn, Jonestown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service & friendly
Stayed 4 nights in Apr 2024
Response from tarold on May 1, 2024
Thank you for staying with us and we are glad you enjoyed your stay.

10/10 Excellent

lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very elegant, beautiful quiet, and convenient. It is located in the heart of downtown Atlanta with the many restaurants surrounding it. The hotel is adorned with marble, decorations, and fancy brass even on the elevators doors! The restaurant “By George” is a great restaurant in the hotel. The food is amazing and the service is very high-quality. Delicious and healthy choices. The bartender, Jeff, went out of his way to show us the whole place and under the restaurant, where it was a bank before and the vault is still there! Thank you, Jeff!
Stayed 3 nights in Apr 2024
Response from Charamaine Halley on May 2, 2024
Hello LinaThank you for your great feedback. We appreciate your feedback and we look forward to your next stay with us.

10/10 Excellent

O'Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property for 3nts/4 days. Valet parking is $55. However we found street parking for $8 our entire stay without hassle. At first when we arrived we weren't too pleased with some of the items and service to our room. After complaining to the front desk, a gentleman by the name of Dwight quickly aplogized and offered us a new room. New room was perfect. He was very professional and followed up with us to make sure we were happy with our new room. We included the breakfast package with our stay and everything was well-plated & delicious. We had dinner one late night and that was delicious too. Hotel is close to everything including the airport.
Stayed 3 nights in Apr 2024
Response from Charmaine Halley on Apr 29, 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charmaine Halley on Apr 29, 2024
Hello MelanieThank you for your feedback. I appreciate you staying with us.

10/10 Excellent

DONNA

Traveled with family
The staff was so friendly & helpful! This hotel is so beautiful!
Stayed 2 nights in Apr 2024
Response from Charmaine Halley on Apr 28, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Mindee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean. Bathroom was large. Restaurant in hotel was wonderful.
Stayed 1 night in Apr 2024
Response from CH on Apr 26, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Anglea

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything location. Property was quite
Stayed 2 nights in Apr 2024
Response from Charmaine Halley on Apr 26, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The zoo, aquarium and museum of civil and human rights are all walkable. Great restaurant on premises. we had breakfast and dinner there. We especially enjoyed Brian, a physics student when not working at the hotel.
Stayed 4 nights in Apr 2024
Response from tarold on Apr 24, 2024
Karen thank you so much and we hope you make us your home away from home.

4/10 Poor

Tomasz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from CH on Apr 24, 2024
Hello TomaszWe appreciate your feedback and do apologize for your experience. We always strive to provide the best service possible. We took your feedback very serious and hope you will give us another try.

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, the staff was very friendly and the service was excellent from valet to the front desk we had a wonderful experience.
Stayed 2 nights in Apr 2024
Response from Johntae on Apr 22, 2024
Thank you so much for the wonderful feedback!! We love that we made your experience at the Candler wonderful!! We hope you come back and stay with us again!

10/10 Excellent

Glenn

Stayed 1 night in Apr 2024
Response from Charamaine Halley on May 11, 2024
Thank you for your feedback. We appreciate your feedback.

10/10 Excellent

Jayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. I loved the decor and nothing looked or felt cheap. Staff was very accommodating and nice.
Stayed 2 nights in Apr 2024
Response from Charmaine Halley on Apr 19, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design is amazing and unique! Beautiful suite!
Stayed 1 night in Apr 2024
Response from Johntae on Apr 16, 2024
Thank you for the wonderful feedback about the hotel and the suite. We really do take pride in how our hotel looks when wonderful guests like you arrive. We do hope you come visit us again!

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CH on Apr 17, 2024
Thank you Jeremy for your feedback. We appreciate you staying with us.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Johntae on Apr 15, 2024
We thank you so much your wonderful feedback score. We are happy we satisfied all your needs here at the Candler hotel. We do hope to see you again soon!

10/10 Excellent

Robert, Palm Beach Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay. Great hotel and decent dining options around. Very convenient to get to/from the airport.
Stayed 3 nights in Apr 2024
Response from Kanema on Apr 14, 2024
Robert,First off thankyou fr choosing The Candler Hotel, we are pleased to know your stay was an enjoyable one. We appreciate your kind words and hope to see you again.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very modern and upscale. Room pretty comfortable and relaxing as well.
Stayed 1 night in Apr 2024
Response from Kanema on Apr 14, 2024
Marcia,We truly appreciate your feedback in regard to your previous stay. We are happy to hear you enjoyed your stay with us. We hope to see you back while in Atlanta on your next trip !

4/10 Poor

Rita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kanema on Apr 14, 2024
Rita,I am sorry to hear your stay was not an enjoyable one, that we scored a 2, not sure what took place during your stay but we truly apologize and hope you will give us a chance to redeem ourselves.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Charmaine Halley on Apr 27, 2024
Thank you for staying with us. We appreciate your feed back.

10/10 Excellent

Afsana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kanema on Apr 8, 2024
Afsana,We truly appreciate you staying with us and are happy you enjoyed your stay at The Candler. We hope to see you back on your next trip to Atlanta until then safe travels back home.

6/10 Okay

Rozanna, Williamsport

Traveled with family
Liked: Property conditions & facilities
After a long day of traveling we finally arrived at the hotel. The 2 gentlemen at the check in counter were busy chatting and carrying on with 2 half dressed women to wait on us. As we waited to check in we overheard that the girls weren’t even hotel guest, and were there for a party. You need employees that put your customers first. The gentleman that worked the front door and valets was exceptional! He needs to run the front desk …matter of fact probably the hotel.
Stayed 1 night in Apr 2024
Response from CH on Apr 3, 2024
Hello RozannaThank you for your feedback. Let me first say on behalf of the entire staff our sincerest apology for your experience. We value your feedback and will look into this further. Please feel free to reach out if you have any other concerns during your stay. We are always here to make sure all our guests are treated with great customer service.

10/10 Excellent

Shana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and would definitely stay again. The area surrounding the hotel seemed a sketchy at times with a lot of unhoused people. At certain times during the day it could feel unsafe.
Stayed 1 night in Apr 2024
Response from CH on Apr 3, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Christopher, Pembroke Pines

Liked: Staff & service, property conditions & facilities
I appreciated its architecture and history and convenient transportation options. Staff was friendly and attentive. The bed linens and pillows were among the best.
Stayed 2 nights in Mar 2024
Response from Charmaine Halley on Mar 31, 2024
Hello Christopher.We appreciate your lovely feedback and look forward to you staying with us again.

8/10 Good

Lisa Marie

Business traveler, Traveled with family
Liked: Cleanliness
This hotel is a beautiful older styled hotel, unlike the typical stay. The rooms are beautiful clean and very spacious, unique and classic. However, there aren't as many amenities for the price paid to stay. The valet is $55/day. The staff are friendly "enough" but there could be a little better service. The incidentals to check in is more expensive than a NYC or Las Vegas property. They charged me $600 and would not check me in unless they held that amount. Typically, a hotel will reduce the incidentals upon request. I never used anything to be charged for, so I wasn't happy to have so much held at this location. The downtown area has become inundated with homeless people and it isn't quite as nice for walking which I had hoped to do more of.
Stayed 4 nights in Mar 2024
Response from tarold on Mar 26, 2024
Lisa Marie we thank you so much for your survey and value everything we spoke about.

10/10 Excellent

James, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in midtown. About a 15-minute walk to the Coca-Cola Museum and Georgia Aquarium. The restaurant in the lobby was very good.
Stayed 1 night in Mar 2024
Response from Kanema on Mar 25, 2024
James,We appreciate your feedback and than you for talking the time to give your review. We hope to see you again in the near future when you back to Atlanta

10/10 Excellent

Kathy

Stayed 2 nights in Mar 2024
Response from Kanema on Apr 14, 2024
Kathy,It is truly wonderful to know your experience at The Candler Hotel was an enjoyable one. We appreciate you staying with us and hope to see you while back in Atlanta

10/10 Excellent

Anna, Augusta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Suite extra roomy that easily accomadet
Stayed 2 nights in Mar 2024
Response from CH on Mar 23, 2024
Hello AnnaThank you for your feedback. We appreciate you staying with us.

6/10 Okay

Vikrant

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The temperature automatically changed in the night for duration of our stay. It was too hot to sleep. Took 45 mins to get a room. The couldn’t find our reservation. Almost impossible to order in room dinning. Couldn’t get through at all for 1 of the 4 days we stayed. Hotel is clean. Surrounding areas questionable.
Stayed 3 nights in Mar 2024
Response from Kanema on Mar 18, 2024
Vikrant,I am so sorry to hear of the inconvenience this may have caused you during your stay. Your concerns has been brought to the attention of the department affected by your comments. We truly appreciate you and hope we are able to redeem your confidence in us once again.

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities
We always love the Candler! Staff goes above and beyond! Valet crew is exceptional! By George restaurant inside the hotel is always a delicious breakfast and friendly experience. Rooms are clean!
Stayed 1 night in Mar 2024
Response from ch on Mar 18, 2024
Hello AdamThank you for your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Due to knee surgery - I have limited mobility. Team went the extra mile in helping me get to my room and to transportation. Hotel is beautiful and well taken care of.
Stayed 1 night in Mar 2024
Response from Ch on Mar 17, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in Mar 2024
Response from Ch on Mar 17, 2024
Thank you for your feedback. We appreciate you staying with us

6/10 Okay

lloyd

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. My hvac didnt work and my room (1503) had a musty odor. Restaurant was aewsome.
Stayed 3 nights in Mar 2024
Response from Kanema on Mar 14, 2024
Lloyd,We appreciate your honest feedback and have taken notice to your concerns in regard to the comments. We apologize for any inconvenience this may have caused you

10/10 Excellent

Donna, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've been here. I love the atmosphere. My room was spotless. I love the dining room. Everyone who works there is friendly, and helpful. The building is wonderful. I get confused with the valet parking, but there is always staff outside to help. This hotel is a class act.
Stayed 1 night in Feb 2024
Response from CH on Mar 6, 2024
Hello DonnaWe appreciate your feedback, Thank you for staying with us.