All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon
6/10 Okay
Carlos
May 9, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The rms are old.. no iron or ironing board in the room. No trash can in bathrm. Bathrm door off track. Not only is Valet parking expensive, but you couldn't tell who worked for the company. Ppl was justhanging around. I only stayed one night, but i wont be returning. Its not a four star rated .2 1/2 at best. Step above super 8..
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
The service was great! Chanice was also very helpful
Aaron
Stayed 2 nights in Apr 2024
Response from Donique J on Apr 30, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Niekema
Stayed 3 nights in Apr 2024
Response from Donique J on Apr 30, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
10/10 Excellent
Ponce
Apr 28, 2024
Liked: Staff & service
Small congested area in the front of the hotel. Overall so far great hotel
Ponce
Stayed 1 night in Apr 2024
Response from Donique J on Apr 30, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
8/10 Good
Sade
Apr 20, 2024
Liked: Staff & service
Sade
Stayed 1 night in Apr 2024
Response from Donique J on Apr 25, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
6/10 Okay
Alana
Traveled with group
Apr 17, 2024
Liked: Cleanliness
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Alana
Stayed 2 nights in Apr 2024
Response from Donique J on Apr 25, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.
2/10 Terrible
Young
Apr 15, 2024
Young
Stayed 1 night in Apr 2024
Response from Donique on May 10, 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there.
Thanks again, guys. Penn/Bay 520
4/12-4/14-2024
Shewonyui
Stayed 2 nights in Apr 2024
Response from Donique J on Apr 15, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again
2/10 Terrible
Dandra
Traveled with group, Business traveler
Apr 14, 2024
Disliked: Amenities
Don’t recommend
Dandra
Stayed 1 night in Apr 2024
Response from Donique J on Apr 15, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
8/10 Good
sabine
Business traveler, Traveled with partner
Apr 12, 2024
Liked: Cleanliness, staff & service, amenities
The hotel is nice, clean and conveniently located to all our points of interest
sabine
Stayed 1 night in Apr 2024
Response from Donique J on Apr 15, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon
4/10 Poor
Richard
Apr 9, 2024
Richard
Stayed 2 nights in Mar 2024
Response from Donique J on Apr 15, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
6/10 Okay
Shannon
Apr 8, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Not very many place close to walk to eat. The area is scary when the sun goes down.
Shannon
Stayed 1 night in Mar 2024
Response from Donique J on Apr 15, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
10/10 Excellent
Ismail
Apr 8, 2024
Ismail
Stayed 1 night in Mar 2024
Response from Donique J on Apr 30, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
8/10 Good
Bonnie Lisa
Traveled with partner
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Bonnie Lisa
Stayed 1 night in Apr 2024
Response from Donique J on Apr 8, 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.
The evenig front desk attendant Casandra (black lady) was great
Ernest
Stayed 1 night in Apr 2024
Response from Donique J on Apr 8, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.
10/10 Excellent
Patrick
Apr 1, 2024
Patrick
Stayed 1 night in Mar 2024
Response from Donique J on Apr 25, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Kendra
Stayed 2 nights in Mar 2024
Response from Donique J on Apr 8, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Tiffany
Stayed 2 nights in Mar 2024
Response from Donique J on Apr 8, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Steven
Stayed 1 night in Feb 2024
Response from Donique J on Mar 21, 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.
6/10 Okay
Kaitlin
Traveled with partner
Mar 11, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Kaitlin
Stayed 2 nights in Mar 2024
Response from Donique J on Mar 12, 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Joshua
Response from Donique J on Mar 12, 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
2/10 Terrible
Jessica
Mar 9, 2024
Jessica
Stayed 5 nights in Feb 2024
Response from Donique J on Apr 8, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.
I enjoyed the entire stay. The restaurants made the stay convient.
Alfreda
Stayed 2 nights in Mar 2024
Response from Donique J on Mar 5, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.
10/10 Excellent
Eva
Mar 5, 2024
Eva
Stayed 1 night in Feb 2024
Response from Donique J on Apr 2, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Lynn
Stayed 1 night in Mar 2024
Response from Donique J on Mar 5, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Latoya
Stayed 1 night in Mar 2024
Response from Donique J on Mar 4, 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.
6/10 Okay
rony
Mar 3, 2024
Liked: Cleanliness
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests.
Shower stall was uncleaned. .
rony
Stayed 3 nights in Feb 2024
Response from Donique J on Mar 4, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Sara
Stayed 1 night in Mar 2024
Response from Donique J on Mar 4, 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.
6/10 Okay
Marilyn
Traveled with family
Mar 3, 2024
Liked: Cleanliness, staff & service, amenities
No hot water. Elevator didn't always work.
Marilyn
Stayed 4 nights in Feb 2024
Response from Donique J on Mar 4, 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler and elevator which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.
10/10 Excellent
Charmayne
Mar 3, 2024
Charmayne
Stayed 3 nights in Feb 2024
Response from Donique J on Apr 2, 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again