Exterior

Reviews of Reverb by Hard Rock Atlanta Downtown

4 out of 5
Reverb by Hard Rock Atlanta Downtown
89 Centennial Olympic Park Dr., Atlanta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1354 out of 2034 reviews" "
Rating 8 - Good. 308 out of 2034 reviews" "
Rating 6 - Okay. 191 out of 2034 reviews" "
Rating 4 - Poor. 78 out of 2034 reviews" "
Rating 2 - Terrible. 103 out of 2034 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been five stars had I been notified in advance that the Rooftop bar and club would not be available for usage
Stayed 2 nights in May 2024

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Limited but friendly attentive staff. Clean and updated from the bottom up. The area around the hotel was under constuction. There were homeless campsites under the bridge near the entrance to the lobby. The homeless are plentiful in the city like every other city. They are usually harmless but an eyesore for some. There were plenty of museums, attractions and restaurants nearby. I liked the hotel overall. Reverb is unique and refreshing from the lobby to the lighting.
Stayed 1 night in May 2024

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and view from the rooftop bar.
Stayed 1 night in May 2024

10/10 Excellent

Keladia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the rooms the led lights and the Alexa in the rooms. The rooftop was also a vibe… you will love it. Book now
Stayed 2 nights in May 2024
Response from General Manager on May 17, 2024
Dear Keladia, our Valued Fan,Your wonderful compliments are a delight to read! Thank you for complimenting our clean, modern, and well-equipped accommodations. We are thrilled you were able to soak in the incredible vibe at RT60 as well. It was our pleasure to welcome you here at Reverb By Hard Rock Downtown Atlanta, and we look forward to jamming with you again in the future!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Kenya was amazing she made our stay wonderful her welcoming demeanor and her personality was on point
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Melody, our Valued Fan,Thank you for your fantastic review! We're thrilled that our Crew Member, Kenya, made your stay wonderful. We look forward to welcoming you back for another great experience.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Clement

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely play. Definitely staying here again in the future.
Stayed 2 nights in May 2024
Response from General Manager on May 15, 2024
Dear Clement,Thank you for choosing Reverb By Hard Rock Downtown Atlanta! It's always a pleasure to welcome our great Fans, and we look forward to jamming with you again soon!Sincerely,Derek SumpterReverb General Manager

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like there was no microwave or small fridge in the room which was an inconvenience cause the drinks I bought to put in the fridge to stay cool was pointless and to use the microwave in the amenity area was just too far away.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Dear Kimberly,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the in-room amenities, and we'll take your suggestions into consideration as we continue making improvements for our great Fans. Our Crew was delighted to welcome you, and we hope to have the opportunity to provide a more unforgettable experience for you in the future.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Romeo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall
Stayed 4 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Romeo,We're delighted you enjoyed your stay at Reverb By Hard Rock Downtown Atlanta! Please come see us again soon.Sincerely,Derek SumpterReverb General Manager

8/10 Good

Blake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, and great view of the stadium
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Blake, our Valued Fan,Thank you for your review! We're glad you enjoyed your room and the great view of the stadium. It's wonderful to hear that these elements contributed positively to your stay. We hope to welcome you back soon for another pleasant experience!Sincerely,Derek SumpterReverb General Manager

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice guestrooms. Friendly staff.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Andrea,Thank you for providing your review. It is wonderful to hear that you found our rooms comfortable and our Crew friendly and accommodating. We look forward to you staying with us again in the future.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

edgar, ATLANTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Edgar,Thank you for staying with us at Reverb By Hard Rock Downtown Atlanta. We are thrilled to learn you enjoyed your stay and your return is highly anticipated.Sincerely,Derek SumpterReverb General Manager

8/10 Good

Nathanael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The vibe, the view and ambiance of the property were great. The staff was amazing and the customer service was terrific. The only issue I had was the fact that I had to pay separately for Self-parking and there was no access to the parking deck from the hotel itself. I had to walk outside and go up the deck each time I needed to go to the car.
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Nathanael, our Valued Fan,Thank you for taking the time to share the feedback about your stay with us at Reverb By Hard Rock Downtown Atlanta! We find it wonderful that you found the overall vibe of our atmosphere great. We agree that our Crew is amazing, and we are glad that you found their support terrific. We understand your concerns regarding the parking, and we will send them Back Stage to help us find ways to improve. It was a pleasure to host you, and our Crew looks forward to the opportunity to welcome you back.Sincerely,Derek SumpterReverb General Manager

8/10 Good

Jason, Freeport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent stay.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Jason, our Valued Fan,Thank you for taking the time to share feedback regarding your recent stay. We look to provide every guest with an electric time, so hearing your stay was only decent does not thrill us. We provide live entertainment upstairs on the rooftop and downstairs at Performance Zone Thursday through Sunday, so we would love to invite you back during those times to hopefully improve the feedback regarding your stay.Sincerely,Derek SumpterReverb General Manager

8/10 Good

Ayesha

Business traveler
Shower had hair on wall tile thats a problem convenient store items were not fresh nor fully stocked items also are placed behind desk not smart idea. Entering the door the check in sign is not visible. The bartender Ebony was knowledgable made recommendations for healthy food choices. I did ask her about the rooms and she had not seen them? Thats ridiculous, this is not 1960, it's a bit classist and not smart. She was at the front, thats point of contact and her job is to be friendly. Meanwhile, the gentleman who checked me in told me the restaurant he believed closed at 9:00 or 9:30 he was wrong, the kitchen closes at 9:45. So rather than barring staff from the property other than their post how about train them and have the communicate as a team, not a department .
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Ayesha, Thank you for taking a moment to share your feedback. While we're happy to hear that our friendly crew was the highlight of your stay, we're sorry to hear you were disappointed with other aspects. The quality of our service is paramount, and we take your comments to heart. We will address your feedback internally so that we can reflect and improve where needed. We hope you'll consider staying with us again in the future. Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Sigmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very modern
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Juan,Thank you so much for the perfect rating and for highlighting our modern accommodations. Your feedback means the world to us, and we hope to see you again soon. Sincerely,Derek SumpterReverb General Manager

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Jordan,Thank you for choosing to stay with us during your recent trip. We're thrilled you enjoyed your overall visit. However, if there was anything we could have done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back to Reverb By Hard Rock Downtown Atlanta soon.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Shawanda

Liked: Cleanliness
Loved it!
Stayed 3 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Shawanda,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay at Reverb By Hard Rock Downtown Atlanta.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Tammy Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check~in was a breeze, I was checked in by Josh. His customer service was ridiculous. He was kind, friendly, and welcoming. The atmosphere was fun. It was a really great stay and I can't wait to return. Tammy
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Tammy,What a wonderful review of Reverb By Hard Rock Downtown Atlanta! Josh will be thrilled to be commended for his warm, welcoming hospitality. We're delighted you enjoyed our lively atmosphere and we look forward to your next visit.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it, location was very convenient for the Arena event I was in town for.
Stayed 1 night in Feb 2024
Response from General Manager on May 7, 2024
Dear Annie,We at Reverb By Hard Rock Downtown Atlanta thank you for your review and are pleased to have been in a convenient location for your trip. It is wonderful to know you enjoyed your stay with us, and we look forward to your next visit. Sincerely,Derek SumpterReverb General Manager

6/10 Okay

Tamerick

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 1 night in a 2 bed Queen and the room was BIG, right across from the Mercedes Benz Stadium and I had a great view of it. The room was spotless, I had plenty of counter space and I slept SO good OMG! I met Josh at my check-in and check-out and he was PHENOMENAL! Very respectful, nice, knowledgeable and accommodated me in whatever I needed. EVERY hotel needs Josh! My bartender was XM and she was soooo delightful omg. Anytime I visit ATL, I will always stay at Reverb. Josh and XM need a promotion with a nice raise!!!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Kristen,Reading your review truly made our day! It's wonderful to hear we were able to deliver a positive experience, and that you appreciated our pristine and spacious accommodations and views, as well as the exceptional hospitality you received from our Crew Josh and XM during your time with us; we will be sure to pass along your kind words! We also consider it a huge compliment that we are now your hotel of choice in the area! From all of us Reverb By Hard Rock Downtown Atlanta, thank you for your lovely review, and we look forward to your return.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, with a great view and walking distance to very popular places
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Gerardo,We were happy to provide you with clean, convenient accommodations, and we're glad you enjoyed the view. Please come stay at Reverb By Hard Rock Downtown Atlanta again the next time you're in the area.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Gordon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The LED lights under the bed that looked so cool in the pictures did not work and that was a massive bummer. Other than that it was a 10/10 experience. Super friendly staff, super cool and cozy room, the roof top bar is awesome!
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Gordon,Thank you for staying with us during your time in Atlanta! We are delighted our hospitable Crew left a memorable impression on you, and we appreciate you mentioning our comfortable accommodations and lively RT60. Sit tight while we check Back Stage regarding the LED lights to ensure any necessary repairs are made promptly. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Kaley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

makenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have been to by far ! The staff was super friendly and helpful. The beds are very comfortable and we felt very safe. We will definitely be back !
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Makenna,Your praise just made our day! Our comfortable beds are perfect for ending a fun, long Atlanta day, and our team is always there to make sure you're taken care of and given anything you need to make your stay that much better. We'll share your compliments, and we hope to welcome you back soon to Reverb By Hard Rock Downtown Atlanta.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Breasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was amazing, I cannot wait to go back with my wife
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Christopher,It was a pleasure to welcome you as our Valued Fan, and we’re elated that you thoroughly enjoyed your stay with us. Thank you for your perfect rating, and we look forward to welcoming you and your wife back soon!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Ajibola

The location and the convenient of the environment. But needs to add pools to the
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Ajibola,Thank you for taking the time to provide your review of Reverb By Hard Rock Downtown Atlanta. We are delighted to hear that you were thrilled with our location and its atmosphere. Your feedback regarding a pool is appreciated as we always look to enhance the guest experience. We look forward to your next stay with us.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kelley

Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Greer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice amenities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Valued Fan, We're thrilled you enjoyed our amenities at Reverb By Hard Rock Downtown Atlanta. If you ever need anything during your stay, our Crew is here to assist you. We are looking forward to welcoming you back for another great experience!Sincerely,Derek SumpterReverb General Manager

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was amazing but tv in room did not work and they could not send anyone to fix it after hours. Beds were low to the ground but comfortable. Convenient to Mercedes Benz stadium. Parking is a little pricey.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Bonnie,We appreciate you staying with us and taking the time to leave us a review. It's great to know that our friendly Crew made you feel welcome and that our location worked well for your plans. However, we apologize for any issues with the TV, and we'll follow up to ensure this gets addressed. Should you be in the area again, please consider returning to see us.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Cristian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new Hotel with good atmosphere , next to Mercedes stadium!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Cristian, our Valued Fan,Thank you for choosing to stay with us and for taking the time to share your five-star experience! We are thrilled to hear that our location and awesome atmosphere added to the enjoyment of your visit. Our Crew looks forward to welcoming you back to Reverb By Hard Rock Downtown Atlanta very soon for another memorable stay.Sincerely,Derek SumpterReverb General Manager

8/10 Good

DENISE

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Stayed for 4 delightful nights and thoroughly enjoyed my experience. The housekeeping service was impeccable, and the bartender from Haiti provided exceptional service. The front desk staff was superb as well. Overall, it's a fantastic place to stay, and I look forward to returning whenever I'm in Atlanta."
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Denise,Thank you for sharing your experience. We're thrilled to hear that you enjoyed your stay, highlighted by the exceptional service from our Crew. Your positive feedback is greatly appreciated, and it motivates us to continue providing outstanding hospitality. We look forward to welcoming you back to Atlanta for another delightful visit!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a convenient location, within walking distance of several good eateries, rooms are always clean and nicely decorated. Very modern and welcoming
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Steven,We're thrilled to hear that you enjoyed our convenient location and the cleanliness and modern decor in our rooms. It's wonderful to know that you found our property welcoming. We appreciate your positive feedback and hope to welcome you back again soon!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in kiosk was odd, but the front desk team was readily available and attentive, and made the process super easy. Great staff all around!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Jessica,We are honored you chose Reverb By Hard Rock Downtown Atlanta and thrilled to know you were impressed with your stay. Our Crew truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely five-star review. It would be a pleasure to welcome you back on future trips to Atlanta.Sincerely,Derek SumpterReverb General Manager

8/10 Good

tanisha r, newburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Tanisha,Thank you for joining us at Reverb By Hard Rock Downtown Atlanta. We trust you had a comfortable and enjoyable stay with us in downtown Atlanta. Safe travels, and come back soon. Sincerely,Derek SumpterReverb General Manager

2/10 Terrible

Dasheenia Amber

Disliked: Cleanliness, staff & service
I would never book with this hotel nor Expedia Both rip offs
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Valued Fan,Thank you for taking a moment to share your thoughts with us. It disappoints us to hear that you did not have a good experience. We welcome you to reach out to our Will-Call team so we can gather specifics and make improvements where needed.We hope that you will consider staying with us again so that we can provide you with the experience you expect and deserve.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Dariusz

Stayed 1 night in Apr 2024

10/10 Excellent

Junior Dennis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Valued Fan,Thank you so much for choosing to stay with us at Reverb By Hard Rock Downtown Atlanta. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Surmitra

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Armani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room. Alexa was the cutest plus, when you walk in shes playing music. They include a charger for phones. The cleanest bathroom and room I've ever had at any hotel. They have a bar, music booth, and photo booth. The staff is friendly and the refreshment area is expensive but convenient.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Armani,We at Reverb By Hard Rock Downtown Atlanta appreciate your review! It is wonderful to hear you enjoyed our comfortable, spacious rooms and found them to be so clean. We are happy you enjoyed our amenities as well, but more than that, it is wonderful to hear you experienced our warm, friendly Crew. Thank you for being our Valued Fan, and we would love to host you again in the future.Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

LaSharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love the energy and vibe of this hotel! Will be back for sure.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear LaSharon, our Valued Fan,Thank you for your perfect rating of Reverb By Hard Rock Downtown Atlanta! It's great to know you appreciated the incredible energy and atmosphere our Crew strives to provide for our Fans. We look forward to hosting you again soon for another fantastic stay!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Cheron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was “super cute”, vibey, clean and staff was very helpful and polite. I definitely will book this hotel when visiting Atlanta. Only one complaint was them having a microwave in the room.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Ebony,Thank you for being a Fan of Reverb By Hard Rock Downtown Atlanta. We're thrilled you loved our unique music-driven environment! Feedback is always appreciated, and your thoughts on in-room amenities are noted. Our Crew can't wait to see you again when you return to Atlanta!Sincerely,Derek SumpterReverb General Manager

10/10 Excellent

Keona

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Keona,Thank you for your review and for giving us a perfect rating. It was truly a pleasure having you as our Fan, and we hope you return soon!Sincerely,Derek SumpterReverb General Manager