Regency, Suite | View from room

Reviews of Hyatt Regency Suites Atlanta Northwest

3.5 out of 5
Hyatt Regency Suites Atlanta Northwest
2999 Windy Hill Road, Marietta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 510 out of 1007 reviews" "
Rating 8 - Good. 253 out of 1007 reviews" "
Rating 6 - Okay. 111 out of 1007 reviews" "
Rating 4 - Poor. 72 out of 1007 reviews" "
Rating 2 - Terrible. 61 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Tiara, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We are so pleased you enjoyed your stay and had a wonderful experience. We were happy to serve you and hope that we have an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Anthony Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kent Devantier General Manager on May 16, 2024
Dear Mr. Jose, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hyatt Regency Suites Atlanta Northwest. Thanks for choosing us for your time in the city; we hope to see you again soon.Regards,Kent DevantierGeneral Manager

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I would have given more stars however the website shows a beautiful swimming pool area and it was closed in May. It was warm abs sunny and that’s why I booked here. Nowhere does it show on the website that it’s not open until the very end of May. Oh they did offer me 10 percent on my next stay. That’s a joke in this day and time
Stayed 2 nights in May 2024
Response from General Manager on May 17, 2024
Dear Wendy, Thank you for sharing your feedback with us. We regret you were unable to take advantage of the pool and that our website did not include accurate information regarding the pool's availability. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help change your mind about us. We hope you will allow us an opportunity to welcome you back soon for the exceptional stay you deserve.Regards,Kent DevantierGeneral Manager

4/10 Poor

Jamison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on May 15, 2024
Dear Jamison, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Regards,Kent DevantierGeneral Manager

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Kent Devantier General Manager on May 14, 2024
Dear Jeffrey, We are pleased to receive your generous rating for Hyatt Regency Suites Atlanta Northwest. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Needed an early check in coming from out of town. They said no problem your room is ready! Clean and nice ambiance
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Michael, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and for your generous comments about our hotel and devoted staff. We are pleased to know that we exceeded all of your expectations and that you loved our fresh accommodations and excellent customer service. Thank you again, and we look forward to welcoming you again whenever your travels bring you back to Atlanta.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room. It as clean and spacious.
Stayed 3 nights in May 2024
Response from Kent Devantier General Manager on May 11, 2024
Dear Simone, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness, and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

8/10 Good

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service
I liked the area quick to where i waa going over the weekend. Wish the food services had better hours.
Stayed 2 nights in Apr 2024
Response from Kent Devantier General Manager on May 10, 2024
Dear Mercedes, Thank you for your review. We were pleased to read you enjoyed your overall stay at our hotel. However, we are sorry that we did not meet your expectations at our restaurant. We have followed up with our food and beverage team to address these concerns so that we can learn and improve accordingly. We hope you will give us another chance to prove ourselves to you again and return to Hyatt Regency Suites Atlanta Northwest in the future. Regards,Kent DevantierGeneral Manager

8/10 Good

KRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 8, 2024
Dear Kristin, Thank you for the nice rating for Hyatt Regency Suites Atlanta Northwest. We're glad to have provided you with a satisfying stay. It was our pleasure to have you as our guest, and we hope to see you again soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Megan

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size suite with comfortable couch and bed. Good size fridge and microwave with counter space to prepare food. The restaurant downstairs was disappointing but would not stop us from staying at the hotel in the future.
Stayed 2 nights in Apr 2024
Response from General Manager on May 5, 2024
Dear Megan, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. However, we are sorry for the disappointment you had with our on-site restaurant. We look forward to welcoming you back soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel suite.
Stayed 2 nights in Apr 2024
Response from Kent Devantier General Manager on May 2, 2024
Dear Kristie, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest, and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Yuri

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent place
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on May 2, 2024
Dear Yuri, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Reagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay! Super easy to check in and check out!
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on Apr 29, 2024
Dear Reagan, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your lodging needs and for sharing your experience online. We take great pride in delivering excellent service and coupled with our wonderful facilities; it makes us one of the best hotel choices in the Marietta area. It was a pleasure to read your comments about our splendid service, which confirms that we are on the right track in providing service excellence. We appreciate your review and hope to have the opportunity to welcome you back very soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
It wa great
Stayed 2 nights in Apr 2024
Response from Kent Devantier General Manager on Apr 30, 2024
Dear Perry, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We're so pleased you enjoyed your stay and had a wonderful experience. We were happy to serve you and hope that we have an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Allyson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on Apr 29, 2024
Dear Allyson, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness, and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Melissa, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hyatt Regency Suites Atlanta Northwest, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Stephanie, Knowing you enjoyed every aspect of your stay at Hyatt Regency Suites Atlanta Northwest is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Regards,Kent Devantier,General Manager

10/10 Excellent

neuber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Neuber, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Donnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you gave free rides to the battery.
Stayed 2 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Donnie, Thank you for choosing to stay with us at Hyatt Regency Suites Atlanta Northwest. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we appreciate you mentioning our thoughtful hospitality. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Kent DevantierGeneral Manager

8/10 Good

Kelsey A

Traveled with family
Disliked: Amenities
Everyone was friendly and was a great price for large accommodations. Two things I didn’t care about was we waited about 10-15 minutes upon arrival to be helped when there were four staff members standing around not doing much of anything but talking. The rooms are a bit dated and not in the best of conditions personally but large and accommodating. Parking is not free for hotel guests because of the convenient free bus at the end of the driveway to Truest stadium. So you are charged 15 dollars a night. Mind you it is a steep incline up and down to the bus. Bar closes early so we never got to try it out and pool was closed. Great location for going to see baseball.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Kelsey A, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our friendly associates, ideal location, and the price of your visit. However, we apologize for the service shortfalls you experienced during your visit and the inconvenience this has caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry you were not entirely satisfied with the condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Furthermore, we regret your disappointment with our parking fees and our on-site bar and pool being closed. We appreciate your feedback, and we look forward to your next visit. Regards,Kent Devantier,General Manager

8/10 Good

bo

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great price point and large rooms. Restaurant/Lounge closes at 10pm on Friday and Saturday which was a bit inconvenient. After seeing a couple of Braves games we wanted to have a couple drinks and maybe some food and we’re not able to do that here at the Hyatt. Other than that the stay was very nice. We will return.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Bo, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and sharing your feedback. We are delighted to know you liked the spacious accommodations and the price of your visit. However, we regret your disappointment with our on-site restaurants and lounge hours and the inconvenience this has caused. Thank you again for your feedback, and we look forward to your return visit. Regards,Kent Devantier,General Manager

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Truist Park, super convenient, large and comfortable room!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Erin, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our ideal location and spacious and comfortable accommodations. It was a pleasure to host you, and we look forward to your return visit. Regards,Kent Devantier,General Manager

6/10 Okay

Tina

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside pool area is beautiful during season. We stayed in Room 607 and there was no hot water AT ALL. We had to take cool bathes that night and morning. The toilet water ran off and on our entire stay, very irritating.Told front desk about and all they said was they will have someone to check it. No type of compensation and our total for one night was $230..i will rethink before booking again:(
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Tina, Thank you for taking the time to provide feedback about your stay. We are sorry for the maintenance issue you experienced in your bathroom. We appreciate you bringing this to our attention. We understand the frustration and appreciate your patience in these matters. We hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost a great place to stay!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Michael, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Leondria

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Apr 18, 2024
Dear Leondria, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay. We were pleased to read that we exceeded your expectations and appreciate your perfect rating. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

10/10 Excellent

Veronica, Maple Grove

Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Veronica, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Kimi

Traveled with partner
Liked: Amenities
Nice
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Kimi, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms that were well kept and comfortable bed
Stayed 2 nights in Apr 2024
Response from etx-danairesponze on Apr 15, 2024
Dear Jasmine, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our room with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tosha, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Sylvia, Lakeland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our home away from home. We love this hotel!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Sylvia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Staff was friendly, great location for going to the braves games and a great value property! Will be staying again on our return
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 10, 2024
Dear Erin, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while you were here for the Braves Game. It was a pleasure to read that we exceeded your expectations with our ideal location and attentive service by our associates. We are also glad you found us of great value. Thank you again for your feedback, and we are excited to host you again soon.Regards,Kent Devantier,General Manager

4/10 Poor

William

Traveled with partner
The bathtub took forever to drain so while I took a shower the water backed up. I let them know at the desk and they were supposed to fix the issue but did not do so.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 9, 2024
Dear William, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issues you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Regards,Kent Devantier,General Manager

10/10 Excellent

Pam

Traveled with family
Liked: Property conditions & facilities
Rooms are spacious and clean. Easy on and off interstate to get where you are going.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 9, 2024
Dear Pam, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our proximity to the interstate and beautiful accommodations. Thank you again for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

6/10 Okay

Jara

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very close to the battery for Braves game.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 9, 2024
Dear Jara, Thank you for taking the time to rate your experience; we love that you could join us for the Braves Game. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Regards,Kent Devantier,General Manager

10/10 Excellent

LaToyia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the convenience of attending the Braves game. It was a wonderful stay!!
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 9, 2024
Dear LaToyia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while attending the Braves Game. We are glad you found our hotel location convenient for your needs. Our goal is to provide an exceptional stay so we are delighted that was your experience. Thank you again for being our guest and we look forward to having the pleasure of welcoming you back soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Amenities
Everything was nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Lisa, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback, and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Ashley, Thank you so much for the terrific rating regarding your stay at Hyatt Regency Suites Atlanta Northwest. We hope you are already planning another trip our way.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Natalie, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

2/10 Terrible

Yashika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have ever stayed in. The hotel does not look anything like the pictures online. The rooms (I had to move twice) were filthy, you can tell housekeeping does nothing to maintain those rooms. The hotel itself, past the lobby area, has no upkeep. The walls are disgusting, they’ve half done paint jobs, the building, ceiling, etc is falling apart. We attempted to get early check-in and were told no because the room was not ready just for it not to be clean any way. This was the worst experience and hotel room and it’s not even close. Wouldn’t even recommend a homeless person lay their head in those conditions!!!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Yashika, On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. Our executive housekeeper and associates have identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Thank you for being our guest and we hope to welcome you back again soon.Regards,Kent DevantierGeneral Manager

8/10 Good

Wael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room service was poor, but the hotel rooms are nice and spacious.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Wael, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We are glad to know you had a comfortable stay and that you liked your well-kept room. However, we are sorry for any service issue you experienced while here. However, we apologize for the poor experience you had with room service. We have discussed your observations with our team to look at our current standards and revise them where needed to better serve our guests. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice....very spacious...super clean......convenient to restaurants and malls.....great staff.....will be back!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Candace, Thank you for the outstanding review of your stay at Hyatt Regency Suites Atlanta Northwest. We are thrilled to read that you loved our spacious and spotless property along with our location convenient for your needs with several restaurants and malls. We appreciate you mentioning the attentive service from our devoted associates. It was a pleasure accommodating you, and we look forward to welcoming you back very soon. Regards,Kent Devantier,General Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff made transactions easy
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Karina, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to having you visit again soon. Regards,Kent Devantier,General Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to great shopping!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear James, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your stay and for your gracious feedback. We're glad you found our hotel location convenient for your needs with several shopping and attractions within a 5-mile radius of the hotel. Thank you again for choosing the Hyatt and we hope to have the pleasure of welcoming you back soon.Regards,Kent Devantier,General Manager

4/10 Poor

Liseth

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Liseth, Thank you for being our guest. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Regards, Kent Devantier General Manager

10/10 Excellent

Beneidra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, they made sure my family and I were comfortable during our stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Beneidra, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to welcoming you and your family back again soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible from the highway
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Dear Garrick, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your stay and for your excellent feedback. We're glad you found our hotel location convenient for your needs, with several restaurants located across the street near the highway. Our goal is to provide an exceptional stay, so we're glad that your experience was great. Thank you again for choosing the Hyatt, and we look forward to having the pleasure of welcoming you back soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

AUDIE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere and good vibes
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Audie, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We're so pleased you enjoyed your stay and had a wonderful experience. We appreciate your nice comments about our comfortable atmosphere and our relaxing scenic garden with waterfalls. We are happy to serve you and look forward to having an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

8/10 Good

Eustace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Eustace, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Regency Suites Atlanta Northwest. We look forward to welcoming you back on your next visit!Regards,Kent DevantierGeneral Manager

10/10 Excellent

lola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! It was very clean. I wasn’t expecting it to be that clean for that price. The staff are friendly and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Lola, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations with our clean facilities and attentive service from our associates. We strive daily to provide the best service possible for all our guests, so we will share your comments about the wonderful job they did with our staff. Thank you again for your feedback, and we look forward to your staying with us again in the near future. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks great. Rooms are clean and spacious with nice decor. Tracy and Holly are wonderful! Recommend replacing the ottomans and installing new modern shower heads.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Sharon, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and for your perfect rating. We are delighted to read that you loved our immaculate and spacious accommodations in addition to the exceptional service provided by our devoted associates, notably Tracy and Holly. Having said that, we appreciate your suggestion regarding the showerheads as we continually strive to improve our guest experience. We are grateful for your feedback and have an opportunity to welcome you back in the near future.Regards,Kent Devantier,General Manager