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Reviews of Atlanta Airport Marriott

4 out of 5
Atlanta Airport Marriott
4711 Best Rd, College Park, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

phillip

Liked: Staff & service
Disliked: Property conditions & facilities
My hotel room had blood on the sheets and dirty pillows
Stayed 2 nights in May 2024
Response from Brad on May 21, 2024
Thank you for the feedback and I truly apologize that you did not enjoy your stay. I have sent the information to our Housekeeping leader to determine cause and ensure this does not happen again.

10/10 Excellent

Venus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great
Stayed 2 nights in May 2024
Response from Brad on May 21, 2024
Thank you for the great score and kind words. We hope to see you again soon.

6/10 Okay

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little too much noise for a Sunday.
Stayed 2 nights in May 2024
Response from Brad on May 20, 2024
Thank you for the honest feed back. We apologize that you were not able to relax on Sunday. I will discuss with my security team to see how we can do better moving forward.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unexpected overnight and managed to book in this very nice hotel. Clean, quiet, and comfortable. Good food service.
Stayed 1 night in May 2024
Response from Brad on May 20, 2024
Thank you for the kind words. I hope the rest of your travel is uneventful and we see you again soon.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is a 100/10! From the valet when you pull up to the hotel, to front desk being so nice & making check-in a breeze, the room service & the cleaning crew everything was exceptional!
Stayed 1 night in May 2024
Response from Brad on May 19, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and my wife loved the sheets
Stayed 1 night in May 2024
Response from Brad on May 20, 2024
Thank you for the kind words and I am happy you were able to get a good nights sleep with comfortable bedding. We hope to see you again soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated and convenient. A shuttle to the international terminal would be nice, but easy to get the airport train to where I needed to go, so not a major issue.
Stayed 1 night in May 2024
Response from Brad on May 20, 2024
Thank you for the kind words and great score. We hope to see you soon.

10/10 Excellent

Barbara, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a perfect refuge after a long travel day. Close to the Atlanta Airport, clean, friendly staff, and a shuttle service to/from the airport!
Stayed 1 night in May 2024
Response from Brad on May 17, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful loved this place
Stayed 2 nights in Apr 2024
Response from Brad on May 17, 2024
Thank you for the kind words and great score. We hope to see you again soon.

2/10 Terrible

Paul

Do you like to stand in line? If so, you’re gunna love it here.
Stayed 1 night in Feb 2024
Response from Brad on May 16, 2024
Thank you for the feedback and I truly apologize if that was your experience. I will connect with my front office team to see how we can minimize wait times.

10/10 Excellent

omkar

Liked: Cleanliness, staff & service, property conditions & facilities
very nice vacation
Stayed 3 nights in May 2024
Response from Brad on May 14, 2024
Thank you for the kind words and great score. We hope to see you again soon.

8/10 Good

Suhl A

Traveled with family
Liked: Staff & service
Easy access from the airport using shuttle. Food was delicious
Stayed 2 nights in May 2024
Response from Brad on May 12, 2024
Thank you for the good score and kind words. We hope to see you again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, friendly and accommodating. Pretty pool area and pool. Good fitness center. Nice restaurant and sushi bar
Stayed 1 night in May 2024
Response from Brad on May 12, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Nishith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport
Stayed 1 night in May 2024
Response from Brad on May 11, 2024
We appreciate the kind words and great score. We hope to see you again soon.

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable, and not far from airport.
Stayed 1 night in May 2024
Response from Brad on May 10, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

JEFFREY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy as it applies to the airport. Price wasn’t great, but wasn’t bad.
Stayed 1 night in May 2024
Response from Brad on May 7, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brad on May 8, 2024
Thank you for the great score. We hope to see you soon.

10/10 Excellent

Zelda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great jo
Stayed 2 nights in May 2024
Response from Brad on May 6, 2024
Thanks for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in May 2024
Response from Brad on May 5, 2024
Thank you for the kind words and great score. We hope to see you soon.

8/10 Good

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easily accessible and a quick drive to the international terminal at the Atlanta airport
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brad on May 7, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

DeAnna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and prompt service
Stayed 2 nights in Apr 2024
Response from Brad on May 5, 2024
Thank you for the kind words and great score. We hope to see you again soon.

4/10 Poor

Sameer A.

Business traveler
Disliked: Cleanliness
Room floor was dirty, they have a coffee machine with no water, and their parking is far from the building.
Stayed 1 night in May 2024
Response from Brad on May 4, 2024
Thank you for sharing your experience. I will share this with the appropriate leaders to ensure corrective actions are taken.

10/10 Excellent

Reginald

Liked: Cleanliness, amenities
The cleanliness and hospitality
Stayed 1 night in Apr 2024
Response from Brad on May 1, 2024
Thank you for the kind words and great score. We hope to see you again soon!

8/10 Good

Dennis, Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 1 night in Apr 2024
Response from Brad on May 2, 2024
Thank you for your review. If there is anything we could have done to make your stay better we would love to know.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Everything was tremendously good
Stayed 3 nights in Apr 2024
Response from Brad on Apr 30, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Latrisha

Stayed 2 nights in Apr 2024
Response from Brad on Apr 30, 2024
Thank you for the great score. We hope to see you again soon.

6/10 Okay

Luther

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trying to navigate the property was difficult. Not enough staff on proprerty to assist guest.
Stayed 1 night in Apr 2024
Response from Brad on Apr 29, 2024
Thank you for letting us know. We apologize for any troubles you had but will look for ways to make it easier in the future.

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staying 10/10
Stayed 1 night in Apr 2024
Response from Brad on Apr 27, 2024
Thanks for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Natalie

Stayed 1 night in Apr 2024
Response from Brad on May 16, 2024
Thank you for the great score. We hope to see you again soon.

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff at the front desk were outstanding. JF
Stayed 1 night in Apr 2024
Response from Brad on Apr 26, 2024
Thank you for the kind words and good score. We hope to see you again soon.

10/10 Excellent

Katrice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staff
Stayed 1 night in Apr 2024
Response from Brad on Apr 24, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

crystal

Stayed 1 night in Apr 2024
Response from Brad on Apr 23, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

Jane

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brad on Apr 22, 2024
Thank you for the great score. We hope to see you again soon.

2/10 Terrible

randy

Property would have been fine - but within minutes of making the reservation my flight was cancelled and Expedia would not help at all with cancellation. No live person to talk with only chat bots. When chat would ask if I needed an agent I would never get an agent. Marriott is great - Expedia - not so much. Terrible customer service!
Stayed 1 night in Apr 2024
Response from Brad on Apr 22, 2024
Thanks for the honest feedback. We will share this with our partner as well. I am sorry for your troubles.

8/10 Good

Michael, New Braunfels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Apr 2024
Response from Brad on Apr 22, 2024
Thank you for the good score. If there is anything you thought we could do better, we are always open to feedback.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to the airport
Stayed 1 night in Apr 2024
Response from Brad on Apr 21, 2024
Thank you for the kind words and great score. We hope to see you again soon.

10/10 Excellent

Raenell

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Brad on Apr 20, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

Jeffrey, Arroyo Grande

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, but TV was broken
Stayed 1 night in Apr 2024
Response from Brad on Apr 19, 2024
Thank you for the great score and kind words. We will have engineering look into this. We hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy affordable parking near the Atlanta airport
Stayed 1 night in Apr 2024
Response from Brad on Apr 18, 2024
Thank you for the kind words and great score. We hope to see you again soon.

6/10 Okay

Carmela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I actually booked this Marriot by mistake - I had meant to book the one nearer the sky train. Quite a way out from the airport and busy hotel; shuttle only goes to domestic terminal and should also go to the international terminal, check in line quite long. Room adequate for a overnight stay. I requested a freezer bag be put into the hotel freezer overnight but the staff only put it in the regular fridge thereby spoiling the contents.
Stayed 1 night in Apr 2024
Response from Brad on Apr 17, 2024
Thank you for staying with us. I am sorry not everything went as expected. We hope to see you again and will use your feedback to improve.

4/10 Poor

Christopher, Charlottesville

Business traveler
Disliked: Cleanliness, staff & service, amenities
Service for both meals I had was terrible Each time I needed something I had to track down a waiter for every part of the meal. At lunch it took the waiter over 45 mins to bring me my check. The meal took an hour and a half. Rooms were outdated Door would not Close all the way on its own. Loud in the hallways late at night Will never stay there again
Stayed 2 nights in Apr 2024
Response from Brad on Apr 15, 2024
Thank you for sharing your experience. I have sent this to our restaurant team so they can make needed corrections to ensure this does not happen again. We hope to see you in the future.

10/10 Excellent

Tiffiany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely people. I enjoyed the sushi bar.
Stayed 1 night in Apr 2024
Response from Brad on Apr 15, 2024
Thank you for the great scores and kind words. We hope to see you again soon.

10/10 Excellent

Velda, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brad on Apr 15, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

Janene

Stayed 1 night in Apr 2024
Response from Brad on May 4, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

Elise, Davis

Stayed 1 night in Apr 2024
Response from Brad on May 4, 2024
Thank you for the great score. We hope to see you again soon.

10/10 Excellent

Emerson, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brad on Apr 17, 2024
Thank you for the great score. We hope to see you again soon.

2/10 Terrible

Omar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad not amenities on room and dirty everywhere. No bags for Garbage, dirty towels and bed duvet stain
Stayed 1 night in Apr 2024
Response from Brad on Apr 13, 2024
Thank you for the feedback. I can assure you this information will be used to improve our operation. We truly appreciate you letting us know.

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness
Dirty wet tissues in bathroom on floor next to trash can, stain on bedding that looks like bodily fluids, empty shower gel bottle hanging in shower that we didn’t realize was empty until getting in shower. Not happy and very disappointed in this Marriott hotel.
Stayed 1 night in Apr 2024
Response from Brad on Apr 12, 2024
I apologize that we were so far off the mark. I truly appreciate you letting us know. These concerns will be addressed.

10/10 Excellent

Lin

Stayed 1 night in Apr 2024
Response from Brad on May 1, 2024
Thank you for the great score. We hope to see you again soon.