3 outdoor pools, pool umbrellas
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Reviews of Hotel Soleil La Antigua

4 out of 5
Hotel Soleil La Antigua
9 Calle Poniente, Antigua Guatemala, Sacatepequez

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on May 28, 2024
Le agradecemos su estadía y esperamos que todo saliera de la mejor forma.Estamos a sus ordenes.

4/10 Poor

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nos asignaron una habitación que no pedimos somos 4 en mi familia y nos asignan una habitación de 1 cama ????? Y nos cambian de habitación con un poco de molestia
Response from Att. José Carlos Caal S.- Atención Al Cliente on May 26, 2024
Buen Dia Sra. MónicaLamentamos las molestas pero le comentamos que su cambio fue para darle un up grade y su nueva habitación contaba con una cama King size y un sofá-cama, con gusto le realizamos el cambio pero fue algo tardado (unos minutos) por la hora del cambio y estar a casa llena.Lamentamos los inconvenientes y seguiremos trabajando para mejorar nuestro servicio.

10/10 Excellent

SONIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Hotel soleil la Antigua! Super friendly staff!! The only thing was no fridge in room, safe wasn't working and they needed some channels to watch on tv!
Stayed 3 nights in May 2024
Response from Att. José Carlos Caal S.- Customer Service on May 23, 2024
Thank you for your stay and your comment.We are at your service

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a nice environment and facility with various pool options (to escape loud music and games at one of the pols). The WiFi service was excellent. The housekeeping service quickly supplied the additional towels we needed. I was surprised that we didn’t have a coffee maker in our double bed room even though my nephew’s king bed room (105) had one (and I'd checked the pics before I booked). When I asked Reception about it, they said it’s not a standard in every room. This is an upscale hotel and yet it isn’t providing totally an upscale experience. In-room coffee/tea service are delivered everywhere in the world when I’ve stayed in similar hotels. Also - the website isn’t updated for what is currently available such as restaurant hours, menu options, info on the shuttle to the historic area.
Stayed 2 nights in May 2024
Response from Att. José Carlos Caal S.- Customer Service on May 20, 2024
Thank you for your stay and your comment that helps us to keep improving.We are at your service

10/10 Excellent

Jocelyne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Would definitely stay here again when in Antigua again!
Stayed 3 nights in Jan 2024
Response from Att. José Carlos Caal S.- Customer Service on May 15, 2024
Thank you for your stay and we are glad to hear that you found everything pleasant.We are at your service

10/10 Excellent

Victor, Providence

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the main park and great for a family ! I’ll be back !
Stayed 1 night in May 2024
Response from Att. José Carlos Caal S.- Customer Service on May 10, 2024
Thank you for your stay and your comment.We are at your service

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on May 6, 2024
Thank you for your stay and your comment.We are at your service

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great but did not receive VIP upgrade and hotel was empty. Asked about it and staff avoided it.
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on May 2, 2024
Thank you for your stay with us and we are sorry for the inconvenience, we continue working to provide a quality service.We are at your service

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. The pool areas were well kept and the staff was all super friendly. I was able to check in and leave my bag, use the showers and hang out before my room was ready, which was very nice of them. The breakfast was plentiful and yummy. All around, great experience!
Stayed 3 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on May 2, 2024
Thank you for your stay and your comment, we are pleased to know that everything in your visit was fine.We are at your service

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on May 2, 2024
Le agradecemos su estadía con nosotros y nos alegra saber que todo transcurrió de la mejor manera.Estamos a su servicio

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property with two lovely pools. The rooms are spacious and beds very comfortable. The good is great and the service even better. Highly recommend!
Stayed 1 night in Apr 2024
Response from Guest Service - Hotel Soleil Antigua on May 1, 2024
Dear Miss Heather.Thank you very much for your valoration and comments. We are extremely happy you had a good time with us.Hopefully, we will have the chance to serve and receive you in the future, and provide you with a nice experience.Warm regards,

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition. Friendly staff
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 25, 2024
We thank you for your stay with us and we are glad to know that your stay went in the best way.We are at your service

10/10 Excellent

Lazaro, Sunny Isles Beach

Stayed 5 nights in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on May 15, 2024
Le agradecemos su estadías con nosotros y nos complace saber que su estadía fue de su agrado.Estamos a su servicio.

8/10 Good

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean,great staff. Good food
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 22, 2024
Thank you for your stay and we are glad to hear that everything went well for you.We remain at your service

8/10 Good

Simone, Chaguanas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shuttle to Central Plaza
Stayed 3 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 20, 2024
Thank you for your stay and your comment.We are at your service

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on May 10, 2024
Le agradecemos su estadía y nos complace saber que todo transcurrió de la mejor manera.Estamos a su servicio

6/10 Okay

Sheyla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It is good for families with kids.
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 16, 2024
Thank you for your stay with us and your comment, we hope everything was to your liking.We are at your service

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante bien mantenida, los cuartos limpios y el personal y su atención de primera
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le estamos agradecidos por su estadía y sus comentarios, nos alegra saber que todo transcurrió en excelentes condiciones.

10/10 Excellent

Ann Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le agradecemos su estadía con nosotros y su tiempo en calificarnos, esperamos que todo fuera de su agrado.Estamos para servirle

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was ok overall
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 14, 2024
Thank you for your stay with us and we are glad to hear that everything went well.We are at your service

10/10 Excellent

Rodel Nagera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so nice!!
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 14, 2024
Thank you for your stay and your comment, we are glad to know that everything went well during your stay.We are at your service

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness
Rooms and facilities are in average- good condition. Beautiful gradens but overall, and for the price, the property needs renovations, upgrades and staff training.
Stayed 6 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 9, 2024
Thank you for your comment and your stay with us, this helps us to keep improving in order to provide a quality service.We are at your service

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel a couple of times, although you pay more because it is really beautiful, one couple coffee is double the price . They could at least give you a cup of complimentary coffee.
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 9, 2024
Thank you for your time with us and for your comment that helps us to continue improving.We remain at your service.

6/10 Okay

Priya

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property with pool, fitness facilities. Staff at the front desk is not very helpful though. We had reached half hour before check-in from international travel and they refused to let us into our rooms. Hotel itself is close enough to main city area but not loud.
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 6, 2024
We are sorry for the inconvenience and thank you for your comment in order to continue improving our services.We are at your service

10/10 Excellent

V.V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio front desk people excellent my room not have air conditions and agent help me with ventilador thank you
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 6, 2024
Thank you for your review and we are glad to hear that your stay went smoothly.We are at your service

10/10 Excellent

Dante, Pikesville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful place
Stayed 5 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 5, 2024
Thank you for your comment and we are glad to hear that your stay with us was to your liking.We are at your service.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful and quiet property. The service is excellent. Two wonderful pools. The rooms are spacious and comfortable. It has a free shuttle every hour to Antigua, but also very walkable to the centre.
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 4, 2024
We thank you for your stay and we are pleased to know that everything was to your liking.We are at your service

6/10 Okay

Aliesky

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was Ok for the price I think a little overprice but the town is so. It is what it is. Pool towels are so controlled.
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 4, 2024
We appreciate your feedback and we continue working to provide you with a quality service.We remain at your service

8/10 Good

DISTRIBUIDORA

Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 19, 2024
Le agradecemos su estadía con nosotros y esperamos que todo fuera de su agrado.Estamos a su servicio

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the hotel. Staff incredible cordial, walking distance to everything in Antigua
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Mar 30, 2024
We thank you for your stay with us and we are glad to know that your stay was pleasant for you.We remain at your service

6/10 Okay

Ann-Marie

Traveled with family
We had a poor experience upon arrival. We booked a room for 4 but were told it was for only 2. They then proceeded to tell us that it was a maximum of 3 per room because our children were considered adults over 11. This was clearly a way to make customers pay more money for a second room. After 45 minutes they allowed us to have 4 but charged us another 325 dollars for 4 days. Now this was no VIP stay as we were considered. There was no breakfast included or anything else! No outside food is allowed in the common areas and at the pool. You are forced to pay high prices for tasteless food. We ate there once and that was enough for us. The location was good but that’s about all!
Stayed 4 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Mar 28, 2024
We are grateful for your comment, this helps us to know where we need to improve in order to provide a better and higher quality service.We are sorry for the inconvenience.We remain at your service

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things we did not like, the showers are too small and made for small and short people I'm 6'0 and it was hard for me to fit and take a shower in my room. The second thing we got sick from eating the seafood pasta therefore the restaurant needs to be careful how food is prepared and stored.
Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Thank you for your time in rating us and for the comment, everything helps us to improve our service and avoid these inconveniences.We are at your service

10/10 Excellent

Padma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the warmth and service of the staff together with the fun activities they had for children
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Thank you for taking the time to qualify us and we are glad to know that your stay was kept in order.We are at your service Best regards

10/10 Excellent

Ronald, Goshen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Ronny and didn’t feel cramped. It’s not in the center of Antigua but was close enough to walk or catch a Tuk Tuk to get to our destinations
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 27, 2024
Thank you for your time and stay with us, we are pleased to know that everything went smoothly.We are at your service

8/10 Good

Ani

Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le agradecemos su estadía con nosotros y esperamos que todo fuera de su agrado.Estamos a su servicio

10/10 Excellent

V.V

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Le agradecemos su estadía y nos alegra saber que su tiempo con nosotros cumplió sus expectativas

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Really good breakfast and nice pool.
Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 25, 2024
Thank you for taking the time to qualify us and thank you for your stay.We are at your service

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in antigua
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 25, 2024
Thank you for taking the time to qualify us and thank you for your stay.We are at your service

10/10 Excellent

Agustin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service is Exellente love it
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 23, 2024
Nos complace saber que su estadía fue de su agrado y le agradecemos el tiempo de que se tomo para calificarnos.Estamos a sus ordenes

2/10 Terrible

AMY

Stayed 5 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 4, 2024
Lamentamos que su estadía no fuera lo esperamos, seguimos trabajando para mejorar y dar un servicio de calidad.Quedamos a su servicio

10/10 Excellent

Annette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 14, 2024
Buena Noche Sra. Annette MelendezLe agradecemos su tiempo y nos alegra saber que su estadía ha sido complaciente para Usted.Quedamos a sus ordenes

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 30, 2024
Agradecemos su estadía con nosotros y nos complace saber que todo trascurrió de buena manera en su estadía.Quedamos a sus ordenes

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S. Atención Al Cliente on Mar 12, 2024
Buena Tarde Sr. Diaz RodneyEsperamos que se encuentre bien y le agradecemos el haberse tomado el tiempo de calificarnos, cualquier comentario nos ayuda a mejorar.Quedo a sus servicio

8/10 Good

Ale

Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 24, 2024
Nos complace saber que su estadía fue de su agrado y le agradecemos el tiempo de que se tomo para calificarnos. Estamos a sus ordenes

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Atentamente, José Carlos Caal -Servicio al Cliente on Mar 8, 2024
Buen Dia Señor LópezMuchas gracias por su calificación.Nos complace saber que ha tenido una experiencia agradable y complaciente en su estadía con nosotros.Gracias;

10/10 Excellent

Monica, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Dear miss MonicaThank you for your valoration. It is very important for us to see that we accomplished with a nice stay for you.Warm regards,

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was relatively empty but the staff was evasive regarding an upgrade which as offered as a VIP property.
Stayed 2 nights in Feb 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Dear Mr ReyesThank you for your valoration.We have groups during the week and also groups that are in saloon working. Eventhough the hotel seems empty, we have been full the entire week.We assure all vip benefits, according to availability. We hope to have the chance to serve you again and hopefully this time we can provide the up grade.Warm regards,

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Estimado señor Reyes.Muchas gracias por su valoración y comentario. Nos da gusto saber que su experiencia en nuestro hotel ha sido satisfactoria. Esperamos que vuelva pronto.Atentamente,

10/10 Excellent

Ramiro

Stayed 1 night in Feb 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Feb 26, 2024
Estimado señor Palomo:Muchas gracias por su valoración. Esperamos que haya disfrutado de su estadía y que pueda visitarnos en otra ocasión.Trabajamos cada día por brindar a nuestros clientes Solo Buenos Recuerdos.Atentamente,

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 26, 2024
Dear Miss Walters.Thank you very much for your valoration. We hope you had a great time in the hotel.Please let us know if you visit us someother time, so we can serve you again.Warm regards,