4/10 Poor
Lucy
Traveled with family
May 31, 2024
Liked: Cleanliness
Disliked: Staff & service
For the price, the overall experience was a real let down. On positive side the property seems nice and was certainly clean, with ample parking. However the service experience was really mixed. Nice greeting at checkin but when I called to ask about adjusting thermostat in the room I was clearly bothering the staff member who made a half-hearted attempt to help and then said she would call maintenance. Whether she did or not, who knows, but nobody came to help. I subsequently find out the lack of temp control in the rooms is a common complaint. It could not have been news to the staff member I spoke with so really feel like I was given the run around. Dinner was fine - although $30 for average pasta in a smallish portion was just ok. Ordered a la carte off the breakfast menu - order arrived late and incorrect. 15 mins later they came back with adjusted items - still wrong and now cold to boot. Staff was apologetic and made half hearted attempt to make it right but damage done. For the price the overall experience was really disappointing - would not return at this price point.
Lucy
Stayed 1 night in May 2024