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Rating 10 - Excellent. 34 out of 54 reviews" "
10 - Excellent
34
Rating 8 - Good. 8 out of 54 reviews" "
8 - Good
8
Rating 6 - Okay. 8 out of 54 reviews" "
6 - Okay
8
Rating 4 - Poor. 4 out of 54 reviews" "
4 - Poor
4
Rating 2 - Terrible. 0 out of 54 reviews" "
2 - Terrible
0
9.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Erin
Traveled with family and small children, Traveled with family
Easy location just a few minutes' drive from the heart of Aix. Helpful staff, great value.
Stephanie
Stayed 1 night in Apr 2024
Response from CORINNE on Apr 22, 2024
"Hello Madame,We are delighted that everything went well in our establishment.We look forward to seeing you again.The Originals Résidence Aix Schuman Team
No water or soft drinks available on the property. Night clerk seemed offended when we asked. Otherwise, good value and clean.
Alan
Stayed 1 night in Apr 2024
Response from CORINNE on Apr 9, 2024
Good Morning,Thank you for your comment and please know that we are doing everything we can to improve the quality of our services.We stay at your disposalThe Originals team"
Studio was very spacious with a kitchenette and loved the entertainment options (can connect to chromecast). They offer luggage storage before check-in so that’s really helpful as well. The shower didn’t have a door/curtain so water can splash out when showering. The location is further out from city center so it’s really quiet at night, which is great, and it’s only a short 10-15 min walk to everything in city center.
Susan
Stayed 1 night in Mar 2024
Response from CORINNE on Mar 26, 2024
"Hello Madam,Thank you for your comment, it will help us to improve our residence.Awaiting to welcome youThe Originals Aix Schuman team
Property was very clean and quiet, with short walking distance to downtown Aix and public transportation. Staff was excellent and the morning breakfast was delicious.
My only feedback is the shower was extremely slippery and needed to be very cautious to avoid falling.
Bridget
Stayed 3 nights in Mar 2024
Response from CORINNE on Mar 24, 2024
Bonjour Madame,Thank you very much for taking the time to review your stay. We hope to welcome you again and remain at your disposal. The originals residence Aix Schuman team
8/10 Good
Hyung Nam
Feb 26, 2024
Hyung Nam
Stayed 4 nights in Feb 2024
Response from Réception on Mar 2, 2024
Bonjour Monsieur,Nous vous remercions d'avoir pris le temps de partager votre expérience.Au plaisir de vous accueillir à nouveauL'équipe The originals Aix Schuman
Excellent stay. Friendly and helpful staff. Great breakfast.
Mark
Stayed 3 nights in Oct 2023
Response from Front Desk Staff on Oct 20, 2023
Dear customer,Thank you for taking the time to leave us your review,We are delighted that you enjoyed the service of the staff and the quality of the breakfast. Customer satisfaction is our priority and we do our utmost to ensure that our guests have a pleasant stay,We look forward to welcoming you back to our establishment,Best regardsThe Originals Résidence Aix Schuman team
Overall had a great stay, but a staff member in particular seemed to be frustrated that I do not speak French. My fault if the hotel was meant for French speakers only, but if that is not the case it really tainted the whole experience which would have been very, very nice.
Jun Kim
Stayed 3 nights in May 2024
Response from CORINNE on May 23, 2024
Hello,Thank you for taking the time to comment on your stay. We are sorry that it did not live up to your expectations.Please be assured that we do our utmost to improve the quality of our services.SincerelyThe Originals Résidence Aix Schuman
Super Hotel, wie beschrieben. Bahnhof und Stadtzentrum zu Fuß erreichbar.Sehr empfehlenswert !
Yvonne
Stayed 7 nights in Apr 2024
Response from CORINNE on May 7, 2024
Wir freuen uns, dass in unserem Haus alles gut gelaufen ist.Wir freuen uns darauf, Sie wiederzusehen.Das Team der Originals Résidence Aix Schuman
4/10 Poor
MASSIMO
Traveled with partner
May 1, 2024
Liked: Cleanliness
Disliked: Staff & service
Struttura pulita e nuova. Camera accogliente. Offerta variegata per colazione anche se la presentazione del cibo può essere migliorata (spesso il cibo sui vassoi mancava e così i succhi nelle brocche); A disposizione dei clienti solo un piatto sul tavolo e un eventuale ricambio doveva essere chiesto.
In camera bollitore per tè e caffè, ma solo 2 bustine a disposizione....abbiamo chiesto di avere una bustina di caffè decaffeinato ma ci è stata negata. Personale non troppo affabile nonostante parlassimo francese.
Camera disponibile dalle 16.00, decisamente troppo tardi in una città turistica! In conclusione il rapporto qualità/prezzo non è accettabile
MASSIMO
Stayed 1 night in Apr 2024
Response from CORINNE on May 7, 2024
Grazie per aver trovato il tempo di commentare il vostro soggiorno e ci scusiamo per l'inconveniente.Lavoreremo con i nostri team per migliorare i nostri servizi al fine di offrire ai nostri clienti il miglior servizio possibile.Saremo lieti di accogliervi nuovamente nel nostro residence.Il team del Residence Originals Aix Schuman
Très bon séjour, dans un endroit accueillant, très bien situé. Le petit déjeuner était excellent.
ANGELIQUE
Stayed 3 nights in Mar 2024
Response from CORINNE on Mar 20, 2024
Bonjour Madame,Nous vous remercions d'avoir pris le temps de commenter votre séjourNous espérons vous revoir très viteCordialementEquipe The Originals Résidence Aix Schuman
très bon accueil, lit très confortable, hôtel calme et reposant
Nathalie
Stayed 1 night in Feb 2024
Response from Réception on Mar 2, 2024
Bonjour Madame,Nous vous remercions d'avoir pris le temps de partager votre expérience.Au plaisir de vous accueillir à nouveauL'équipe The Originals Aix Schuman
Bonjour Monsieur,Merci d'avoir partager votre expérienceAu plaisir de vous accueillir à nouveau CordialementL'équipe the Originals Résidence Aix Schuman
4/10 Poor
Laura
Feb 21, 2024
Laura
Stayed 1 night in Feb 2024
Response from CORINNE on Feb 24, 2024
Bonjour Madame,Merci de nous avoir laissé une note, bien que vous n'ayez pas laissé de commentaire qui aurait pu comprendre vos insatisfactionsNous vous souhaitons une belle journée,L'équipe The Originals Aix Schuman
Bonjour Monsieur,Nous vous remercions d'avoir pris le temps de partager votre expérience.Au plaisir de vous accueillir à nouveauL'équipe The originals Aix Schuman
10/10 Excellent
jean françois
Feb 19, 2024
jean françois
Stayed 1 night in Feb 2024
Response from CORINNE on Feb 20, 2024
Bonjour Monsieur,Nous vous remercions d'avoir pris le temps de partager votre expérienceDans l'attente du plaisir de vous recevoir à nouveau.CordialementL'Equipe The Originals Aix Schuman
10/10 Excellent
Stephanie
Feb 17, 2024
Stephanie
Stayed 1 night in Feb 2024
Response from CORINNE on Feb 20, 2024
Bonjour Madame,Merci pour votre partage d'expérience, Au plaisir de vous revoir, L'équipe The Originals
Bonjour Monsieur,Nous vous remercions d'avoir pris sur votre temps pour commenter votre séjour et nous vous en remercions.Ce fut un plaisir de vous recevoir, et nous espérons vous revoir très bientôt.CordialementCorinne
Bonjour Monsieur,Merci d'avoir pris le temps de nous laisser un commentaire.Nous sommes ravis d'apprendre que vous avez apprécié votre visite chez nous.Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveauNous vous souhaitons une agréable journéeCorinne
New hotel, travelled solo, and the bed was very small, the desk was too small for work, there was a draught from the window, and night lamps lacked bulbs. Good breakfast and good bathroom. Customer service could be more uplifting.
Sander
Stayed 1 night in Jan 2024
Response from corinne on Jan 22, 2024
Thank you for taking the time to leave a review. We take good note of your comment and your remarks. I am sorry that the comfort of the room may have affected your experience and it is not acceptable that there are no light bulbs in the reading lights.We have implemented a complete check to prevent this from happening again.I invite you to visit us again for a better experience.Wishing you an excellent day,Corinne